Customer Service Mental Health

JM

JENNIFER MITCHELL

**************@*****.*** 229-***-**** Thomasville, GA 31792 WWW: Bold Profile Experienced House Manager with a proven track record in household operations, staff training, and event coordination. Demonstrated ability to enhance housekeeping efficiency while upholding high cleanliness and service standards. Recognized for effective problem-solving and resourcefulness in managing complex service delivery. Specialized in staff supervision, inventory control, and regulatory compliance, ensuring seamless operations in dynamic environments. Patient leaders promote developed skills in customer service and issue resolution. Enthusiastic, yet disciplined house manager, well-versed in scheduling and customer service for the organization. Committed job seeker with a history of meeting company needs through consistent and organized practices. Skilled in working under pressure, and adapting to new situations and challenges, to best enhance the organizational brand. Staff training

Inventory management

Policy implementation

Patient care

Team leadership

Medication administration

Goal setting

Communication skills

Relationship building

Administrative support

Behavioral management

Entaire Valdosta, GA

Mental Health House Manager

02/2025 - Current

Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Organized and maintained household inventory records, including supplies and equipment.

Monitored supply levels and requested new items to maintain completing daily cleaning tasks.

Coached staff on strategies to enhance performance and improve customer relations.

Implemented policies to ensure proper use of resources in a cost-effective manner.

Offered positive reinforcement and taught life skills regarding chores and cooking techniques.

Delegated work to staff, setting priorities and goals. Established and enforced procedures and work standards, promoting team performance and safety.

Communicated with maintenance team on damages to repair. Managed staff payrolls, benefits, and other administrative duties related to personnel needs.

Sanitized and cleaned sinks, mirrors, toilets and showers. Apalachee Center Tallahassee, FL

Mental Health Technician/clerk

12/2023 - 12/2025

Engaged patients in therapeutic activities designed to enhance mental wellness and social skills.

Ensured safety of all clients through continuous observation and Summary

Skills

Experience

monitoring during shift hours.

Provided psychiatric or personal care to emotionally disturbed or cognitively impaired patients.

Administered oral medications following physician's prescriptions and instructions.

Assisted patients improve social relationships and engagement. Established trusting relationships with clients by demonstrating empathy and understanding towards them.

Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.

Developed positive relationships with patients while maintaining professional boundaries.

Led individual and group therapy supporting prescribed procedures. Collaborated with doctors, psychologists or therapists in working with patient treatments.

Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices. Assisted in developing and implementing treatment plans for patients with various mental health disorders.

Conducted intake interviews with new patients to complete forms, assess mental health condition or obtain treatment history. Assisted patients in setting and achieving personal and therapeutic goals. Supported patients in developing life skills and independence through targeted interventions.

Contacted patients' relatives to coordinate family visits and conferences. Facilitated group therapy sessions, providing a supportive environment for patient interaction.

Autry State Prison Pelman, GA

Mental Health Clerk

12/2016 - 04/2023

Assisted physicians with finalizing reports, speeches or presentations. Collaborated with multi-disciplinary staff to improve overall patient care and response times.

Transmitted medical records and other correspondence by mail, e-mail, or fax.

Encouraged positive behavior among clients through modeling appropriate social skills.

Conducted intake assessments for new patients and prepared necessary paperwork.

Monitored office supplies inventory and placed orders when necessary. Provided emotional support to individuals experiencing distress due to mental illness or personal crises.

Greeted visitors at reception desk in a courteous manner while verifying their identity before admitting them into the facility. Assisted in scheduling appointments and maintaining appointment calendars.

Greeted patients, determined purpose of visit and directed to appropriate staff.

Responded to inquiries from clients, families, staff members, and external agencies regarding services provided by the clinic. Monitored medication compliance among clients taking psychotropic medications.

Collected copayments from patients or other responsible parties according to established procedures.

Assisted with discharge planning by helping create an aftercare plan that meets the needs of each client.

Scheduled and confirmed patient appointments and consultations. Transcribed recorded practitioners' diagnoses and recommendations into medical records.

Answered telephones and directed calls to appropriate medical or adminstrative staff.

Conducted routine maintenance and repairs on mechanical systems and industrial equipment.

Operated a variety of machinery and tools safely and efficiently. Managed inventory and supplies to ensure materials were available when needed.

Updated and maintained databases with current information. Recognized by management for providing exceptional customer service. Completed routine maintenance and repair.

Utilized various software and tools to streamline processes and optimize performance.

Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.

Exceeded customer satisfaction by finding creative solutions to problems. Maintained updated knowledge through continuing education and advanced training.

Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Thomasville High Thomasville, GA

High School Diploma

03/1984

Albany State University Albany, GA

Some College (No Degree) in Health Care Administration References available upon request.

Education and Training

References

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