Profile
Twelve years of customer service. Excellent balancing record during my tenure as a full charge/merchant teller. Ability to multitask and work in a team environment. Effective liaison between branches and bank departments. Able to determine a client’s needs and cross-sell products. Demonstrated ability to work in a fast-paced environment.
Experience
Operations Clerk, Account Analysis, City National Bank, Los Angeles, CA — 2006-Present
Data entry of third -party vendor invoices and bank branch data entry sheets. Review vendor invoices for proper approvals and forward them to Controllers in a timely manner. Ensure all fees are applied to the correct accounts. Research reports to determine the proper billing accounts. Process requests from all branches to update account analysis relationships. Correspond with colleagues to clarify requests and to notify them of their completion. Process monthly Quality Control reports for the purpose maintaining intact and complete analysis relationships. Correct any account analysis problems found on the daily Encore System reject report. Process Account Analysis pricing exceptions requests. Process general ledger debits and credits via the Online Dollar system.
Operations Clerk, Account Reconcilement, City National Bank, Los Angeles, CA — 2005-2006
Monitored checks to ensure at all items post with the correct amounts. Processed daily adjustments online as needed to balance assigned accounts within a set deadline. Made corrections and adjustments to checks and system entries. Preformed daily statement reconciliations.
Teller / Sales Associate, Citibank, Los Angeles, CA — 2003-2005
Duties included: Assisted with ATM transactions. Processed credit card applications. Referred clients for insurance or loan products. Implemented fee reversals and overall customer service needs. Executed telephonic money transfers and placed stop payments. Indexed all outgoing wire requests from the main server. Routed wires to correspondent bank. Processed foreign Currency wires, Domestic, Elite, and New York outgoing wire requests. Assisted in the creation of new accounts for the Data Base on the REL system. Ran OFAC check. Have a working knowledge of the Citismart system.
Cashier, Savon Drugs, Los Angeles, CA — 2002-2003
Duties included: Operated the cash register in a high-volume customer traffic environment. Processed client merchandise returns and inventory validations.
Education
Alhambra High School, Alhambra, CA — High School Diploma, 2000
Skills
Proficient with FIS CRT Extra, ACH Extra, Insight, IBS Insight and Excel software
Working knowledge of Synergy database system
Can process daily general ledger Account Analysis transactions
Self-motivated and results oriented
Angelina Gabriel
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