Front Office Manager
Resume:
CONTACT
R-590, Kara hi, Pakistan 75950
*********.******@*****.***
21/2/1968
Pakistani
Pakistan, UAE and Kingdom of
Saudi Arabia
PROFESSIONAL SUMMARY
Loyal employee with solid understanding
of training and mentoring employees.
Dedicated team player, proactive and
hands-on in task completion. Takes on
challenging new role harnessing
interpersonal skills, collaboration and
problem-solving. Driven to deliver high-
quality service and consistent results.
Committed manager with exceptional
leadership, organizational skills and
communication abilities leads high-
performing cross-functional teams.
Leads projects, company operations and
business growth.
Results-driven, ambitious and
competitive business leader focused on
transformative leadership and
continuous improvement to drive
growth and maximize profits. Tenacious
executive ready to take on challenging
role, meet goals and surpass
expectations.
SKILLS
WORK HISTORY
Managing Partner
Makki Madani Transportation - Karachi, Pakistan
Administrator
North Nazimabad, Gymkhana - Karachi, PAKISTAN
Chief Executive Officer
WAVES WATER WORLD SPORTS LUXURY YACHT CHARTER LLC - Dubai, United Arab Emirates
Managing Director
INDOPAK TOURISM & YACHT RENTALS LLC - Dubai, United Arab Emirates General Manager, Business Development
ASIA PACIFIC TRAVEL & TOURISM - Dubai, United Arab Emirates Front Office Manager
SUN AND SANDS HOTEL DUBAI - Dubai, United Arab Emirates Assistant Front Desk Manager
RENAISSANCE HOTEL DUBAI - Dubai, United Arab Emirates
• Leadership
• Positive attitude
• Team Building
• Supervision
Mahabat Khan
• Streamlined operations to improve efficiency by 30 employees.
• Exceeded sales targets through leadership, by 23%.
• Developed strategies for business growth and expansion. Implemented innovative solutions, resulting in improved customer satisfaction.
•
• Ensured to achieve targets set by company.
• Oversee 45 employees of Gymkhana.
• Identify, rectify problems, via opportunities for company growth.
• Achieve all specific team objectives and collective activity.
• Provided leadership company-wide.
• Made high-level decisions about policies and strategies.
• Implement operational business strategies and plans.
• Increased annual sales by 19.5%.
• Coordinated with vendors, suppliers to manage relations.
• Produced well-trained staff to maintain sustainable operations.
• Achieved 15% growth in annual income.
• Balanced connections with demand and supply for growth.
• Developed strategic partnerships for sustained growth, up by 18%.
• Mentored employees, improving team performance.
• Streamlined processes to improve overall efficiency.
• Reduced expenditures by implementing cost-effective procedures.
• Established workflow process, productivity to improve Outflow.
• Boosted guest loyalty with excellent service delivery.
• Monitor front office for queries to be responded promptly. Trained staff on new arrivals, Resulting in increase of guest satisfaction by 33%.
•
06/1995 - 07/1997
05/1994 - 04/1995
04/1993 - 05/1994
07/1990 - 02/1993
03/1988 - 06/1990
10/1987 - 03/1988
LANGUAGES
EDUCATION
Diploma in Hotel Management: Hotel
Management, 04/2005 – 04/2005
LONDON ACADEMY OF PROFESSIONAL
STUDIES-ALFORD, ESSEX LONDON
UNITED KINGDOM – London, United
Kingdom
Bachelor of Arts: Economics, 03/1987 –
12/1989
Economics – KARACHI, SINDH, Pakistan
Certificate Course: Hotel Front Office,
09/1986 – 02/1987
Hotel Front Office – KARACHI, SINDH,
Pakistan
High School Diploma: Humanities,
03/1984 – 03/1986
Ship Owners College – Karachi, Pakistan
PRIME MINISTER SPECIAL TECHNICAL
TRADE TRAINING: Hotel Management,
03/1981 – 05/1983
PEARL CONTINENTAL KARACHI – Karachi,
Pakistan – ACCOMPLISHED
Regional Restaurant Manager
ARABIAN NIGHTS LIMITED - Zambia
Duty Manager
HOILIDAY INN CROWNE PLAZA KARACHI - Karachi
Duty Manager
HOTEL MEHRAN KARACHI - Karachi
Showroom Manager
ALMAKTABA STORES - Kingdom of Saudi Arabia
Shift Leader
HOLIDAY INN KARACHI - Karachi
Receptionist
AVARI TOWERS RAMADA RENAISSANCE KARACHI - Karachi
• Problem-solving
• Customer Service
• Communications
• Computer-literate
• Time management
• Trainings
English B2
Upper intermediate
Arabic B1
Intermediate
Urdu C1
Advanced
Punjabi B2
Upper intermediate
Russian A1
Beginner
Spanish A1
Beginner
Resolved guest complaints by addressing issues with rooms division promptly.
•
Respond to guest reviews on TripAdvisor, Booking.com, social websites within 72 hours.
•
• Kept abreast of room availability and rates.
• Enhanced team players by conducting regular training sessions.
• Managed daily operations for smooth restaurant functioning
• Maximum Capacity of 150 guests with 35 crew associates.
• Created new menus, improved dining experience.
Established events, parties to increase restaurant revenue by 20% net profit.
•
Achieved smooth daily operations through train staff and delegating tasks efficiently.
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Ensured customer satisfaction with problem resolving in order to minimize graph by 85%.
•
• Established front office operations to maintain high level of service.
• Mentored employees, improving team performance.
• Managed lobby operations to maintain high level of service. Coordinate staff schedules through duty roaster and maximize productivity.
•
• Controlled cash transactions accurately for financial integrity by 100%.
• Stored cash floats and delivered secure banking procedures. Managed showroom operations efficiently, enhancing customer satisfaction.
•
Developed marketing strategies, increased product visibility, and enhanced brand presence.
•
Trained team player to improve project completion rates by 68% through effective scheduling.
•
• Led high-performing teams to achieve organizational goals.
• Ensured smooth operational flow by managing shift schedules. Maintained high standards of customer service for improved satisfaction ratings.
•
Arranged team meetings to foster communication and improve work efficiency by 23%.
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Enhanced customer satisfaction by efficiently managing all front desk enquiries 87%.
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• Handled appointment scheduling to ensure smooth daily operations. Managed phone calls, resulting in effective communication flow within company.
•
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