Office Manager Customer Service

Tarun Tiwari

E-mail: *****.****@*****.***

Phone: +91-823*******

Profile :

Technical Skills :

I am extremely passionate about working in core Finance, but more generally I am looking for a job that will challenge me to incorporate my knowledge of SAP and management skills to create something valuable.

My strengths lie in SAP ECC 6.0 EHP 7, which form my base to be able to adapt to any technology required for a job.

Academic Credentials :

Sr.no

Course

Institution Name/University

Duration

1.

PGDM- SCM

IIBR, Pune (AICTE Approved)

2007 - 2009

2.

Bachelor of Commerce

Kumaon University, Nainital

2002 - 2005

3.

HSC

CBSE Board

2001

4.

S.S.C

CBSC Board

1999

PROFESSIONAL SYNOPSIS

14.5 years of experience Account Receivable, Account Payable, Assets and Depreciation, Daily Collection Reporting, Customer Ageing, Bank Reconciliation, Credit Management, Customer Reconciliation, Accounting MIS, with using ERP based Package SAP.

EXPERIENCE

Mar’22-Till date VASHI INTEGRATED SOLUTIONS LTD., Pune Office Manager

Vashi Integrated Solutions Ltd. a vision to build a leading enterprise in industrial and commercial supplies, they have relentlessly risen to glory with its steadfast focus on achieving customer delight through excellence, innovation and agility.

Key Deliverables:

Credit Assessment of clients

Commercial Approvals for all activities.

Ensuring on time receipt from customers with regular follow up with sales team

Local Statutory Compliance with monthly on time stat filing and payment

Warehouse Management & Logistics.

Issue of Debit Note and Credit Note.

Ensuring Branch expenses are within budgets agreed

Petty Cash Management.

Local Vendor / Service Provider relationship management

Ensuring on time payments to local vendors / service providers

Ensuring legal proceedings for cheque bounce / other litigations are filed and followed up on time.

Apr’21-Feb’22 PARAKH AGRO INDUSTRIES LTD., Pune Sr. Accounts Executive

Parakh Agro Industries Ltd. is a leading manufacturer of FMCG commodities in India. It manufactures a range of staples such as Atta, Rava, Sooji, which are then distributed under brands like Samrat and, among many others. These plants make Parakh Agro, a one-of-its-kind company in the country, with in-house processing, manufacturing and packaging capabilities.

Key Deliverables:

Contacting credit and cash customers for overdue invoices. Resolving queries and clearing long standing disputes and handling refund requests.

Ensuring cash application is done on timely basis.

Follow up with claims/dispute management team to ensure customer queries are resolved timely.

Regular follow up with account sales owners.

Working and liaising with customer service team to ensure customer service related issues that impact accounts are addressed and resolved. (Invoicing quality, releases)

Issue of Debit Note and Credit Note.

Reporting to senior management. (Top 20 accounts commentary and agreeing on actions and guidelines)

In case of high value rejected and closed cases, partner with Sales.

EXPERIENCE

REHAU Polymers Pvt. Ltd., Camp, Pune Nov-2012 – May-2020

Account Executive

Finance Focus Areas :

Expertise in Accounts Receivable.

Contacting credit and cash customers for overdue invoices. Resolving queries and clearing long standing disputes and handling refund requests.

Ensuring cash application is done on timely basis.

Follow up with claims/dispute management team to ensure customer queries are resolved timely.

Regular follow up with account sales owners.

Dunning and Credit Consequence Management towards delinquent accounts-work with Key Client Manager/Vertical Lead and Sponsor to resolve issues proactively.

In case of high value rejected and closed cases, partner with Sales.

Maintaining and focusing to achieve DSO target and other collections KPIs.

Sign off on rebate payments from a FIN perspective as per policy.

Issue of Debit Notes and Credit Notes.

Reporting to senior management. (Top 20 accounts commentary and agreeing on actions and guidelines)

Deploy monthly meetings with key client managers and vertical Leads to review AR development, issues, and own or drive action plans.

Managing and guiding AR Junior associates within the teams.

Support initiatives to improve invoice experience for clients and to analyses and resolve root causes of disputes proactively.

Working and liaising with customer service team to ensure customer service related issues that impact accounts are addressed and resolved. (Invoicing quality, releases)

Participation in weekly calls with onshore team to review accounts and agree further pathway in reducing overdue. Working with legal team / Legal cluster manager to ensure all the inputs are ready before submitting the customer account to 3rd party attorneys.

EXPERIENCE

PEE AAR EXIM PVT. LTD., Chakan, Pune Feb-2009-Oct-2012

Customer Relationship Officer

Sales Focus Areas :

Generating leads for new business.

Follow up of Dispatch Status of Customers Order

Providing a link between the company, customer, and the development team throughout the development cycle of the product.

Resolution of issues to provide best service and after sales support to all the customers.

Maintaining and updating the complete database regarding Sales of the customers.

Responsible for analyzing the needs of the business and its customers and coming up with solutions to business problems.

Submitting periodic MIS to the Management and Monthly Sales Reports to SPAL, Italy.

Preparation of monthly report on Power Point and submitting to the management.

Strategy formulation for growth of business

Involved in different business processes and assisted organization to get price-effective creation with an increased quality, effectiveness and satisfied client service.

Ensuring to meet Customer Satisfaction Survey 100% to Management for Lead and Follow Up.

Worked on ERP Modules. These Modules include forecasting, scheduled activity of the customer, customer buying frequency, potential sales, and sales sheet.

PERSONAL INFORMATION

Date of Birth : 8th July 1983

Language : English, Hindi, Marathi

Local Address : 701 Montana Bldg, Vidya Vihar Colony,Talegoan Dhabade, Pune, MH-410507

Permanent Address: Tiwari Niwas, Anand Puri-1, Nawabi Road, Haldwani, Nainital, UK-263139

Reference and Recommendation on Request

Place Date: Pune

Trained and Certified SAP Associate FI.

Strong analytical & organizational abilities with adeptness in formulating accounting systems

and preparing accounting records / financial statements.

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