Customer Service Call Center
Resume:
Chantele Ganaway
Warehouse/Customer Service
Rockford, IL 61102
******************@***********.***
Willing to relocate to: Loves Park, IL - Chicago, IL - Machesney Park, IL Authorized to work in the US for any employer
Work Experience
Amazon Associate
Amazon DSP - Rockford, IL
September 2023 to Present
Helping sorting packages for Amazon Air and trucks Light Packer
Pierce Manufacturing - Rockford, IL
January 2022 to March 2022
Light packing sorting scanning wrapping
Machine Operator
Rockford Toolcraft - Rockford, IL
November 2021 to January 2022
Operating machine press cleaning sorting
Customer Service Representative
ServiCom, LLC - Rockford, IL
May 2014 to October 2018
Answering calls for customers signing up for SiriusXM service in their vehicle.
• Greeted customers
• Resolved customer issues
• Worked in the inbound call center
• Collected and documented orders
• Responded to inquiries and issues
• Responsible for troubleshooting applications
Childcare Provider
YMCA
February 2012 to June 2014
Helping my family or others with everyday needs and duties to take care of themselves. Janitor
QPS Employment Group
April 2010 to September 2010
Cleaning and maintaining an environment that is organized for regular customers. Education
High school diploma
Auburn High School - Rockford, IL
August 2000 to May 2005
Graduated 2004
Auburn High School
Skills
• Call Center
• Time management
• Quality assurance
• Active Directory
• Organizational skills
• Order fulfillment
• Housekeeping
• CSR
• Software Troubleshooting
• Help Desk
• Shipping & receiving
• Customer Service
• RF scanner
• Computer literacy
• Computer Networking
• Microsoft Word, Excel,Office
• Desktop Support
• Tech Support
• Network Support
• Customer Support
• Cleaning
• Materials handling
• Host/hostess experience
• Operating Systems
• Custodial Experience
• Customer Care
• Computer skills
• Forklift
• Microsoft Excel
• Service Desk
• Warehouse
• Manufacturing
• Heavy equipment operation
• Reach truck
• Order picker
• Warehouse experience
• Picking & packing
Assessments
Work style: Reliability — Proficient
October 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Case management & social work — Completed
January 2022
Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate