Accounts Payable Service Specialist

CHARLENE WALKER

**********@*****.*** 803-***-****

I’m a dedicated person with 2 years of experience in HR/Payroll and 5 years of experience in Accounts Payable. I’m interested in pursuing a job that allows me to use my skills to benefit the company.

04-17-2017 – TO CURRENT

ISSI CLA ACCT SVCS, INTAKE SERVICE SPECIALIST I, Unum Group

Processes paperwork for clients efficiently and accordance with protocols.

Ensure that all clients forms are properly signed.

Make any change to claim that clients want such as cancellation, loan, withdraw or Beneficiary change.

Work with limited supervision of core accountabilities.

Ensure accurate identification of policy and claims information and proper assignment in support of core business functions, which could include opening new claims when applicable.

Contributed to individual quality and productivity goals by meeting processing quotes focused on fulfillment of organizational turnaround time expectations.

Continue to build additional knowledge and understanding of the Unum business.

Research and assign electronic documentation in support of policy administration.

Has knowledge of multiple areas to understand different documents for varying products and workflow systems?

Utilize critical thinking skills to ensure accurate identification of policy and proper assignment in support of core business functions.

Contribute to individual quality and productivity goals by meeting processing quotas focused on fulfillment of organizational turnaround time expectations Promote a positive customer service mindset to surpass the expectations of our internal and external clients through innovation and continuous improvement.

Identify and capitalize on best practices to ensure consistency and optimal performance in a team-based environment.

Partner with business areas on identifying trends and developing innovative resolutions that will ultimately drive a differentiated customer experience.

Active participation in ongoing development of self and colleagues

Support various project tasks as needed.

Continue to build additional knowledge and understanding of the Unum and Colonial Life business.

Perform other duties as needed.

11-05-2014 – 06-28-2016

HR/PAYROLL/AP, Pruitthealth of Ridgeway

Completes employee payroll according to corporate procedures.

Balances payroll account upon receipt on monthly bank statement.

Completes and tracks employee deductions and enter payroll.

Completes master files forms for all new employees and forward to corporate office with payroll.

Enter new employees into automated time clock.

Make necessary corrections and or adjustments to employee timecards upon verification.

Ensure proper filing and heading of all information which is in employee personnel and information files.

Completes and tracks all employee data changes and forward to corporate office with payroll.

Record and track FMLA on employees.

Record and track all vacation on all employees.

Maintain attendance, PTO scheduled and record employee earning notice, counseling and other disciplinary action.

Monitor workers compensation claims and coordinate work between employees and insurance carrier.

Make sure drug test, background, and reference checks perform prior to hire.

Schedule orientation, get orientation packets together, put together personal files. Be leading person for the 2-day orientation process, order uniforms, get name badges form camera to disk to send to corporate office.

Terminate partners from benefits as soon as they have been terminated.

3-06-2003-09-15-2008

ACCOUNTING TECH AND PAYROLL, BLUECROSS BLUESHIELD OF SC

Process and print checks.

Distribute Account payable checks (mail, interoffice, call for pick up and “FED’EXD”).

Make copies of supportive documents to be sent with the checks.

File copies of checks with invoices.

Stamp dates and time on the income mail.

1987 Graduated

Great Falls High School

Accounting

York Technical College

-

Rock Hill, SC

1998 - 2000

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