Customer Service Help Desk
Resume:
TAMMIE KNIGHTON
CUSTOMER SERVICE AGENT
CONTACT
**************@*****.***
Moab, UT 84532
SKILLS
Teamwork and collaboration
Customer service
Friendly, positive attitude
Multitasking
Time management
Very efficient
Attention to detail
Problem-solving
Multitasking Abilities
Organizational skills
Excellent communication
Computer skills
Dependable and responsible
Critical thinking
Flexible and adaptable
Active listening
Decision-making
Calm under pressure
Customer relations
Task prioritization
Microsoft office
PROFESSIONAL SUMMARY
Always striving to be a team player, I am very efficient and productive managing my time and working alone. I am able to organize information, people and tasks in a systematic way, establishing priorities and meeting deadlines. I have learned many skills over the years. For example I can anticipate business needs based on previous years sales and tourism. I have worked with industrial equipment and am familiar with safety protocols and procedures. I attended two trade schools just for a short time . I took Help Desk Operator and another programming class. I worked on Hill Air Force base as a help desk operator here in Utah.
EXPERIENCE
June 2008 - February 2016
Moab Diner
Rodeway Landmark Inn, Moab, UT
Went from host to ice cream to night server to head night server finally made morning server (a much coveted position as the ladies on the morning crew have been there over 20 years) then took manager position
Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
Worked with coworkers to complete tasks.
Responded quickly to meet customer needs and resolve problems.
Committed to delivering excellent customer service while working in a fast-paced environment.
Focused on learning new skills and staying updated with industry changes.
Participated in ongoing training to enhance own job skills and knowledge.
Met deadlines while maintaining high-quality deliverables.
Provided efficient and courteous service to customers at all times.
Managed and coordinated multiple projects while ensuring timely completion.
Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite.
Identified ways to improve efficiency in operations and implemented process changes.
Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
Troubleshot minor problems and reported larger technical issues.
August 2007 - June 2009
Housekeeping Manager
Rodeway Landmark Inn, Moab, UT
Developed strategies to improve efficiency within the department while maintaining high standards of cleanliness.
Maintained detailed records of daily work completed by housekeeping staff, including hours worked and tasks performed.
Collaborated with suppliers and vendors to negotiate cost-effective contracts for purchasing necessary materials.
Updated job descriptions for all positions within the Housekeeping Department based on changing needs.
Investigated any discrepancies between actual results versus expected results from daily room inspections.
Resolved any guest complaints or concerns regarding housekeeping services in a timely manner.
Developed an efficient cleaning system to ensure all areas were cleaned thoroughly in a timely manner.
Responded promptly to emergency situations such as spills or broken items that required immediate attention.
Provided feedback and performance reviews for direct reports, encouraging professional development opportunities.
Analyzed data from various sources in order to identify areas where improvements could be made within the department.
Monitored inventory levels of cleaning supplies and linens, placing orders as needed in order to maintain optimal stock levels.
Created monthly schedules for housekeeping staff according to occupancy levels at the hotel.
Implemented safety protocols for staff to follow while on the job, ensuring proper use of supplies and equipment.
February 2005 - May 2007
Airgas main receptionist
Rodeway Landmark Inn, Moab, UT
Managed company truck logs and answers the phone for a VERY large company.
February 2005 - April 2007
At&t outbound sales
Rodeway Landmark Inn, Moab, UT
Cold calling ...switching customers over to at&t
Worked with coworkers to complete tasks.
Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
Responded quickly to meet customer needs and resolve problems.
Committed to delivering excellent customer service while working in a fast-paced environment.
Focused on learning new skills and staying updated with industry changes.
Participated in ongoing training to enhance own job skills and knowledge.
Provided efficient and courteous service to customers at all times.
Met deadlines while maintaining high-quality deliverables.
Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite.
Managed and coordinated multiple projects while ensuring timely completion.
Identified ways to improve efficiency in operations and implemented process changes.
Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
Troubleshot minor problems and reported larger technical issues.
March 1980 - July 1990
Customer Service Representative/Family Business
Mershon Plastering/Stellar Enterprises, Menifee, CA
Handled customer complaints and inquiries in a courteous and efficient manner.
Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
Developed strong customer relationships and loyalty through effective communication.
EDUCATION
June 1988
High School Diploma
Red bluff high, Red Bluff, Cal
REFERENCES
References available upon request
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