IT

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Keith Hayden

IT Professional Sebring, Florida, United States 863-***-**** *****.********@*******.***

About

Proficient in architecting secure on premises, hybrid, cloud, and multi-cloud network infrastructures, deploying cutting- edge cloud and cybersecurity technologies, and leading cross-functional teams to enhance organizational resilience against evolving threats and optimizing IT network installations while enhancing customer retention by 30% through proactive maintenance and innovative solutions. Demonstrates a strategic mindset with a strong foundation in threat modeling, incident response, and risk assessment across diverse industries, including retail and healthcare.

EXPERIENCE

IT Infrastructure Engineer, Edgeline Technologies- Sebring, Florida Dates of Employment: [Nov-2016] - [Oct=2024]

• Supervised implementation for various IT managed service providers, engaging clients while managing commitments and increasing value.

• Provided end-to-end architecture of various systems and technologies.

• Engineered and guided the deployment, configuration, and testing of on-premises IT network installations, including racked components, configuration and testing of connections, and data/telecom cabling to industry standards.

• Delivered Infrastructure and digital technologies to clients in hospitality, medical, banking, and restaurant industries.

• Provided supervision support for upgrades, and OS/data migrations. Customer Engineer, NCR Corporation– Orlando, Florida Dates of Employment: [Mar-2010] - [Oct-2016]

● Provided on-site technical support and maintenance for NCR products, including ATMs, POS systems, and self-service kiosks.

● Diagnosed and resolved hardware and software issues, ensuring minimal downtime for clients.

● Conducted regular preventive maintenance and system upgrades to enhance performance and reliability.

● Collaborated with clients to understand their technical needs and provide tailored solutions.

● Documented service activities and maintained accurate records of repairs and installations.

● Played a key role in the deployment of new NCR systems at client locations, ensuring seamless integration and minimal disruption.

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Education

Ramapo College of New Jersey

Bachelor of Science (BS) Computer Science

Projects

Data center migration and automated E- Commerce deployments using Amazon Web Services (AWS) and Cloud Computing.

· As part of this project, I had the opportunity to acquire advanced knowledge of Amazon Web Services (AWS) and Cloud Computing by successfully implementing mini-projects leading to a planned outcome. 1. Automated user migration and management of AWS Identity and Access Management (IAM) resources 2. Migration of a Workload running in a Corporate Data Center into AWS using the Amazon EC2 and RDS service. 3. Implementation of a Scalable Web Application using the services of AWS Elastic Beanstalk, DynamoDB, CloudFront and Edge Location.

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4. Implementation of a set of EC2 instances using Terraform and an AWS Systems Manager configuration in conjunction with Amazon Simple Notification Service for automated installation of security officers. 5. Elaboration of Executive Presentation of Infrastructure costs for an SAP Migration project from On-Premises to AWS 6. Implementation of an E-Commerce System on AWS in an automated way using Terraform and Ansible.

SKILLS

Cloud Security · Identity and Access Management · Network Security · SIEM Solutions · Vulnerability Assessment · Security Frameworks · Secure Network Design · NIST Cybersecurity Framework · Multi-Factor Authentication · ISO 27001 · Compliance Standards · Data Loss Prevention · Disaster Recovery · Business Continuity Planning · Business Recovery Planning · Risk Assessment · IT Audit · Network Architecture · Critical Incident Response · Business Continuity · Automation · Active Directory · Windows Azure · AWS · SQL · Splunk · R · VM · Certified Scrum Master · DevOps · Cloud · Application Security · IT Compliance · Cybersecurity Analyst · IT Security

CERTIFICATIONS

CISSP ISC2 Certified Information Systems Security Professional Associate C CISO EC-Council

Certified Ethical Hacker (CEH) EC-Council

CompTIA (CySA+ Sec+ Net+ A+)

Certified Scrum Master (CSM)

Certified SIX SIGMA Black Belt (CSSBB)

Oracle Cloud Infrastructure Multi-Cloud Architect Associate

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