Customer Service Administrative Assistant
Resume:
Cover Letter for Lesha Cantrell
Denver CO
*********@***.***
Communication skills have been an important part of my performance in the office. A typical day liaises between customers, staff members and various departments.
It includes administrative and receptionist or customer service work. One is the middle person in points of conversation in this position. Receptionists are always interacting with people, whether by phone, email or face-to-face. Effective and clear communication−both verbal and written−is an important skill for administrative, receptionist and customer service. I am very organized and have created sufficient filing systems.
I am well versed in the Microsoft Office Suite: Word, Excel, Outlook, PowerPoint, and several company software. I have 25 years as an administrative assistant, receptionist and customer service. The math for my major at the university was computer science which was a course on computers and how they are used in various occupations. I learned several software programs commonly used as well.
Bachelor Degree Liberal Arts Graduated with Honors: Magna Cum Laude
University of Colorado, Denver
At Dartmouth Professional School I was trained in social communications which includes customer service and phone sales. I rate as an emphatic and joyful person who is very attentive and engaging. I am skilled in managing calls and achieving company goals. I apply persuasive and listening skills and enjoy my work. I have about five years of full time customer service experience and received elite performer awards.
I enjoy being in a team environment but I also manage and organize my work. I am detail oriented and work step-by-step toward the goals.
Being very organized, systematic and detail oriented has attracted the accountants to ask me to assist them in their work, usually accounts payable and receivable. I have Knowledge of basic accounting principles and advanced excel spreadsheet skills. I have been able to assist in various accounting projects which have developed my skills
Lesha Cantrell
View Job
Lesha Cantrell
Denver, CO 80246 720-***-**** *********@***.***
PROFESSIONAL SUMMARY
SKILLS: Administrative Assistant
Project Coordinator, Accounting Projects such as Billing and updating Spreadsheets, Accounts Receivable and Payable Audit Reports, Expense Reports, etc. Advanced skills in Microsoft Word, Excel, PowerPoint, Outlook
Periodic use of various other software.
Exercise Strong Organization Skills; Attention to detail
SharePoint
Microsoft Office: Word, Excel, Outlook, PowerPoint, Database
Strong oral and written communication skills
Customer service orientation: empathy and knowledge
Dartmouth Professional: Customer Service Training
Self-starter – Independent worker – Team player.
Receptionist, well organized and accommodating
Lockheed Martin Leading Aerospace and Defense
BEGAN 07/2014 – CURRENTLY ON CALL Contract worker for Federal Grants
Administrative Assistant Government contracts several years on their federal grants. Administrative Assist and engineering jobs are mostly government grants which roll over to a new year or different grant.
Corporate Audit Accounting, prepared audit reports, from Lockheed sites around the world, expense reports, budget reports, spreadsheets in Excel and Lockheed accounting software, word-processing.
Industrial Hygiene Internet Design and Maintenance for quality control of hazardous materials, posting safety specifications on flammable materials and other hazardous materials on the internet as well as in safety manuals, (MSDS) sheets, to be used in the office and on site locations
Engineering Word-Processing office management, ordering supplies, travel arrangements, expense reports, and various other tasks.
Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Collaborated with supervisors to escalate and address technical issues.
OPTIMIZE MANPOWER SOLUTIONS contract positions 7-2021-2025
Siemens Smart Infrastructure — Engineering
Excel Spreadsheets for an engineer in correlation with a contract with a housing development company. I Excel Spreadsheet reports: pivot tables, and formulas
Dartmouth Professional Training: Customer Service and Sales
Training in communication and persuasive skills for phone communication,
CAMPING WORLD AURORA, CO
Customer Service and Sales Advisor 09/2017—06/2021
Collaborated with customers to assess needs and budgets.
Drove team revenue totals by bringing in top sales numbers.
Recommended products and explained features and costs to help customers make educated buying decisions.
Furnished customers with exemplary service
Exceeded sales goals, increased revenue and facilitated sales.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services and company information.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Communicated professionally with colleagues, freelancers and clients.
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