Billing Specialist Fort Lauderdale

Rochelle Benn

************@*****.*** 954-***-**** Fort Lauderdale, FL

SUMMARY

Results-driven professional with 10 years of experience seeking an Administration role. Proven expertise in managing administrative tasks, resolving customer issues, and implementing policy with a focus on accuracy and efficiency. Skilled in multitasking, Microsoft Office, and quality management, with a strong background in supervising teams and conducting performance evaluations.

WORK EXPERIENCE

Bluegreen Vacation Club Boca, FL

Senior Billing Specialist Sep 2021 - Aug 2024

• Managed complex billing processes including anniversary, club dues, and HOA billings, ensuring accuracy and adherence to policy.

• Conducted inventory reconciliation and processed month-end and beginning reports, contributing to streamlined financial operations.

• Resolved escalated owner and billing issues through Salesforce and inter-departmental collaboration, improving customer satisfaction.

• Executed system uploads and maintained detailed account records, supporting efficient financial management and reporting.

State of Florida Department of Children and Families Fort Lauderdale, FL Economic Self-Sufficiency Supervisor Apr 2019 - Sep 2021

• Supervised a team responsible for determining public assistance eligibility, ensuring adherence to policies and procedures.

• Conducted comprehensive case reviews and performance evaluations to maintain high standards of service quality and efficiency.

• Facilitated staff training and policy implementation, enhancing team capabilities and ensuring consistent service delivery.

Economic Self-Sufficiency Specialist II (Senior) Apr 2016 - Apr 2019

• Mentored and trained team members, providing guidance and support to enhance their professional development.

• Conducted thorough case reviews and addressed client complaints to ensure service quality and compliance with regulations.

• Managed complex cases, ensuring accurate data processing and contributing to the improvement of operational efficiency.

Economic Self-Sufficiency Specialist I Oct 2013 - Apr 2016

• Conducted interviews to assess and determine applicants' eligibility for public assistance programs.

• Managed and updated case files, ensuring compliance with relevant regulations and standards.

• Provided guidance to clients on application deadlines and required actions, addressing inquiries and reporting suspected fraud.

EDUCATION

Piper High School

Diploma

Sunrise, FL

Jun 2000

ITT Technical Institute

Paralegal Studies

Sunrise, FL

2013

SKILLS

Excellent Multitasking • HIPPA Compliance • Microsoft Office • Problem Solving • Quality Management • Social Work • Case Management

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