Project Management Instructional Design

KRISTEN BLACKBEARD SHRM-CP

Warren, RI 407-***-**** *******.**********@*****.*** www.linkedin.com/in/kristenblackbeard HR PROFESSIONAL, LEARNING & DEVELOPMENT AND PROJECT MANAGEMENT Experienced, creative, focused executor driven to create supportive environments for the continual development of leaders, allowing teams to execute projects and succeed on personal and business goals.

Leverages considerable experience developing and delivering training content and curriculum through multiple modalities and supporting managers and teams across diverse markets.

Known as self-motivated and proven to motivate teams to increase their performance.

Strong proficiency across all Windows operating systems and Microsoft Office Suite programs, ADP, and multiple LMS & ATS platforms.

Key Competencies and Skills

Project Management Change Management Problem Solving & Analysis Curriculum & Instructional Design Training & Development Collaboration HR Policy People Management Verbal / Written Communication Leadership Administration Presentation Design PROFESSIONAL EXPERIENCE

NAN MCKAY AND ASSOCIATES, REMOTE 2021-Present

TRAINING OPERATIONS MANAGER

Manage Training team for Emergency Rental Assistance Program for New York State

● Onboarding training for all staff, including reviewing application and supplementary document skills, software navigation skills, customer service skills for outbound calling, maintenance, and correction of tax records, etc.

● Needs assessment, creation, implementation, and maintenance of all training, training materials, policies, and procedures, including the Administrative Plan for the ERAP project

● Needs assessment, testing, training, and implementation of all software enhancements

● Collaboration with teams across the project, including Compliance, Monitoring & Fraud, Operations, Development, Appeals, Customer Call Center, IT, and Pre/Post Payment.

● Research and support for any issues or needs on an ad hoc basis, such as launching and running 1099 corrections for landlord tax forms, researching and proposing enhancements to audit logs, etc. LUSH COSMETICS, PROVIDENCE, RI 2006 – 2019

INSTRUCTIONAL DESIGNER (2018 – 2019)

Instructional design and training creation for retail, manufacturing, support, administration, and distribution areas within the company.

● Created training content for retail and manufacturing curricula, focusing on leadership and new hire foundational skills.

● Served on the small team that launched a new onboarding and training program for up to 5,000 Retail Sales Ambassadors a year. o Blended learning strategies and Kirkpatrick's Foundational Principles to measure training effectiveness.

● Assisted with optimizing the training program and roll-out for the company’s 2018 Customer Experience vision statement. o Utilized modified ADDIE model and emphasizing partnership with SMEs and stakeholders through needs assessment, through delivery and training effectiveness assessment.

● Collaborated with team members to develop and implement multiple projects simultaneously across various areas of the business. NEW MANAGER TRAINER (2011 – 2018)

Onboarded and trained newly hired Retail Managers throughout North America, helping to transition them to the company brand and leadership culture.

● Developed, created, and delivered training content in both one-on-one settings and large group meetings of up to 600 attendees.

● Maintained “manager training” materials and edits, and supported managers remotely through their initial 90 days, helping them master the skills they learned in training.

● Supported the rollout of the Microsoft DAX ordering system to retail through program creation, in-person and virtual training, and ongoing support.

● Trained and supported HR Policy design and implementation for retail business. MANAGER (2007 – 2011)

MANAGER IN TRAINING, Orlando, FL (2006-2007)

WALT DISNEY WORLD RESORT, LAKE BUENA VISTA, FL 2003 – 2006 DISNEY-CERTIFIED TRAINER SHOW OPERATIONS ATTRACTIONS HOST ADVANCED INTERN Trainer for Africa Attractions; Show Operations Specialist for Kilimanjaro Safaris.

● Trained new Cast Members within multiple areas in the Disney Africa Attractions, delivering Disney-caliber guest experiences while providing education and entertainment about animals and animal husbandry. EDUCATION

Zoology Major, Colorado State University, Fort Collins, CO CERTIFICATIONS

SHRM-CP 2020 Instructional Design: Adult Learners 2018 Introduction to People Analytics 2019 Teaching Techniques: Developing Curriculum 2018 Introduction to Data Analysis Using Excel 2019 How to Measure Learning Effectiveness 2016 Managing Employee Compensation 2019 Write Effective Learning Objectives 2016

Contact this candidate