Inventory Control Customer Relations

Domuial Robinson

Hampton, VA *****

********@*******.***

410-***-****

Professional Summary

Results-oriented Restaurant Consultant with 20+ years of experience in hospitality management. Proven ability to increase sales, profitability, and employee engagement through effective leadership, training, and coaching. Skilled in inventory control, customer relations, and team building. Willing to relocate: Anywhere

Work Experience

Restaurant Consultant

And Pizza-Washington, DC

September 2022 to Present

· Advised management on inventory control, budgeting, employee reviews, training, scheduling, and contract negotiations.

· Increased sales and profitability by developing and implementing strategic initiatives.

· Trained and coached a diverse team to foster a positive work environment and high employee satisfaction.

· Maximized efficiency by mentoring staff on management principles, industry best practices, and company procedures.

Sales Manager

The Restaurant Store-Baltimore, MD

June 2016 to August 2022

· Increased sales revenue by 32% through effective sales strategies and team development.

· Managed customer relationships, resolving issues and ensuring satisfaction.

· Built long-lasting client relationships through exceptional customer service and consistent follow-up.

· Developed and trained team members on customer relations, sales goals, and store operations.

· Communicated effectively with the merchandising team to optimize sales through strategic inventory management.

· Investigated negative sales reports and completed daily adjustments.

· Maintained accurate CRM reports for both in-store and online sales. General Manager (GM)

Potbelly Sandwich Works-Baltimore, MD

May 2010 to June 2016

· Effectively managed customer complaints and ensured adherence to high standards for product quality, service, cleanliness, and sanitation.

· Trained, coached, and developed 43 associates into shift leaders and managers.

· Increased sales potential through effective neighborhood shop marketing and promotions, including targeted recruitment and marketing initiatives.

· Managed budgets, employee reviews, training, schedules, and contract negotiations. Club/Bar Manager

HDV Baltimore-Baltimore, MD

June 2009 to March 2010

· Oversaw all club promotions, VIP guest requests, and inventory control.

· Performed employee evaluations and appraisals for a team of 25-30 staff members.

· Cultivated a welcoming atmosphere to foster a loyal customer base and repeat business.

· Maintained a clean and safe environment for patrons by overseeing bar area maintenance tasks. General Manager

Salsa Rita's Fresh Cantina-Baltimore, MD

October 2007 to April 2009

· Managed a team of 15-20 employees, including scheduling, hiring, and training.

· Maintained restaurant computer systems and performed various administrative functions.

· Assisted in reconciling all transactions and conducted employee evaluations.

· Developed and implemented strategies to increase sales and profitability.

· Build strong relationships with clients, vendors, and partners to ensure long-term success. Education

Associate's Degree in Hotel and Restaurant Management: Hospitality Administration and Management

Baltimore International College - Baltimore, MD

January 2001 to January 2001

Skills

• Customer Relations

• Restaurant Management

• Inventory Control

• Management

• Kitchen Management Experience

• Training & Coaching

• POS Software & Data Entry

• Hospitality Management

• Budgeting

• Restaurant Experience

• Analysis Skills

• Sales Management

Certifications and Licenses

Driver's License

ServSafe

Food Handler Certification

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