Data Entry Customer Service

Briana Ziem Bakura

***** *** *******, ********, **, H1Z 5V4

Mobile: 438-***-****

************@*****.***

PROFESSIONAL SUMMARY

I am a banking professional with Nine (9) Experienced in banking operations, residential mortgage, payment services, data entry, administration, customer services, posses good communication and interpersonal relationship, while working in a face-paced environment in a bit to contribute my quota to achieving personal, teams, and organization goals. CORE COMPETENCE

• Detailed oriented

• Strong communication and interpersonal skills

• Organization and time management

• Customer service

• Collaboration and team player

• Problem solving

• Reliable and efficient

TECHNICAL SKILLS

• Microsoft office (outlook, word, excel)

• Banking software and platforms

• Accounting ERP Software (Dynacom, Simply accounting)

• Simply Accounting

• Right fax printer

• Data entry

• Administrative and computer skills

• Research and project management skills

EXPERIENCE

Mortgage officer – Residential Underwriting

Home Trust Company, Canada. June 2022

• Receive, review and analyze clients mortgage loan applications and documents, focusing on credit, capacity, collateral,character and conditions by ensuring all company lending policies and guidelines, risk and compliance policy guidelines are adhered to

• Manage, compile, review and organize mortgage documentation timely in high volume and service oriented environment electronically

• Instruct documents to solicitors

• Conduct daily follow-up with brokers to ensure all required document have been submitted and complete

• Manage loan application pipeline to improve speed, quality and accuracy

• Conduct client interviews and employment verification calls to gather information relating to mortgage details, income, down payment, and employment

• Communicate effectively and professionally with all internal and external contacts

• Report, file, and escalate unusual transactions as applicable Briana Ziem Bakura

16237 rue Forsyth, Montreal, QC, H1Z 5V4

Mobile: 438-***-****

************@*****.***

CIBC bank, Montreal, QC, April 2021 to Feb 2022

Mortgage Processing and Review Officer

• Received, reviewed, analyzed and process mortgage applications

• Coordinate with internal and external contacts via outlook,phone and fax

• Processed mortgage applications

• Maintained and update mortgage files

• Conduct research on solicitors with various Law societies

• Prepared and send mortgage documents/instructions, and payout statements to solicitors

• Organized mortgage files electronically and manually

• Offered on the job training to team members

• Collaborate with team members to ensure mortgage requests are processed timely

• Perform back-up functions for other team members during vacation Candesa Inc, Montreal, QC

Account Receivable Clerk, November 2020 to Jan 2021

• Received funds into the business

• Verify and enter all invoices for payment

• Processed invoices, receipts and payments

• Apply discounts and credit notes to payment as applicable

• Prepared cash and cheques deposits

• Data entry and processing cheques in the accounting system

• Prepared and processed bank deposits and payments

• Reviewed, monitored and followed up on outstanding payments

• Addressed customers complains and concerns

• Prepared weekly and monthly reports

• Maintained the account receivable files and records

• Perform related administrative tasks

• Performed general accounting duties as required

Achievements and contribution

Received and processed high volume of invoices, payments, and follow up on overdue invoices while meeting deadlines, I also helped organized the company’s physical filling system which improved access, processes and productivity.

AGROMEX Inc, Montreal, QC

Packaging Clerk, June 2020 to October 2020

• Prepared, packaged and ship goods

• Worked with teams for smooth running of work

• Report any discrepancies to the appropriate supervisor

• Performed any other duties as required

Foundation of Catholic Community Services (FCCS), Montreal, QC Volunteer Administrative Assistant May to July 2019 Briana Ziem Bakura

16237 rue Forsyth, Montreal, QC, H1Z 5V4

Mobile: 438-***-****

************@*****.***

• Data entry of financial information into Simply Accounting

• Making banking deposits

• Performed general office duties

• Followed up with organizations and institutions for donations

• Prepared reports

Ecobank Ghana Limited, Accra, Ghana

Operations Officer, Back- Office Operations (Payment Services) November 2012 to January 2018

• Managed the clearing settlement desk

• Received and processed all cheques via SWIFT

• Processed outward fund transfers through corresponding banks via SWIFT

• Ensured all payments are processed promptly and accurately

• Prepared monthly reports and proofs on demand from internal control

• Processed bulk payments (salaries processing)

• Monitor the department accounts to prevent fraud

• Investigated, resolved,and corrected errors with any discrepancies

• Offered training to team members

• Performed backup duties

Ecobank Ghana Limited, Accra, Ghana

Cashier- Branch Operations,March 2009 – Nov 2012

• Daily interaction with customers to process their financial transactions

• Processed payments and receipts of financial instruments

• Received and processed deposits, withdrawals, transfers, Money orders, cheques

• Performed Cash counts.

• Performed cash management duties

• Collaborated with relationship managers and officers on client account funding

• Assisted other team members to complete their tasks.

• Followed up with relationship officers on overdrawn accounts for funding Contributions and Achievements

Worked and collaborated with teams in providing excellent customer service which led to increased in customer satisfaction. I also helped customers with on online service offerings, which help them access their funds via their mobile phones and tablets to enhance their banking experience, and contribute to branch sales by up selling products, and services to customers. EDUCATIONAL BACKGROUND

Paris Graduate School of Management, ESG-Paris, France 2012-2014 Masters of Business Administration in International Business Briana Ziem Bakura

16237 rue Forsyth, Montreal, QC, H1Z 5V4

Mobile: 438-***-****

************@*****.***

Evaluated by (WES), as equivalent to a one year Canadian Executive MBA Zenith University College-Ghana, 2009-2011

Bachelor of Business Administration (Financial Management) Association of Business Executives (ABE) UK, 2007-2008 Professional Advance Diploma in Business Management Bolgatanga Girls Senior Secondary School, Ghana, 1995-1998 Science - Physics, Chemistry and Biology.

PROFESSIONAL MEMBERSHIP.

Professional member of Chartered Management Institute (UK). TRAINING: Bank capital and liquidity planning, anti-money laundering, guides line for business code of conduct, project appraisal methods and techniques, customer excellence, business continuity, customer relationship management

REFERENCE: Available upon request.

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