Customer Service
Resume:
JANESSA WILLIAMS
Charlotte, NC *****
803-***-**** - ************@*****.***
PROFESSIONAL SUMMARY
Professional with expertise in crafting high-quality beverages and delivering exceptional customer service. Proven ability to enhance teamwork and streamline operations to meet customer needs efficiently. Adaptable and reliable in fast-paced environments, with strong skills in coffee preparation, machine maintenance, and inventory management.
SKILLS
• Time management • Friendly and outgoing
• Attention to detail • Team player
• Problem-solving • Cash handling
• Opening and closing duties • Active listener
• Cleanliness • Exceptional customer service
• Team leadership • Adaptive and creative
• Order taking • Cash register operation
• Decision-making
WORK HISTORY
06/2024 to Current Barista
Starbucks – Fort Mill, SC
• Maintained a clean and organized workspace for optimal productivity and safety. Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
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Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
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Contributed to a positive team environment through effective communication and collaboration with colleagues.
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Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
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• Controlled line and crowd with quick, efficient service. Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
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• Maintained regular and consistent attendance and punctuality. Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
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• Made and served brand-specific café beverages with focus on speed, quality and consistency.
Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
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Assisted in inventory management to maintain adequate stock levels and reduce wastage.
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09/2022 to 05/2024 Server
The Luck Duck – Fort Mill, SC
Learned and followed local alcohol laws to keep restaurant compliant with regulations.
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• Maximized table turnover rate by managing reservations and seating arrangements. Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
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Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
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Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
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• Used slow periods to restock supplies, ice, trays, and delivery bags. Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
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Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
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• Served food and beverages promptly with focused attention to customer needs. Worked with POS system to place orders, manage bills, and handle complimentary items.
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• Cultivated warm relationships with regular customers. Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
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Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
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Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
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03/2020 to 07/2022 Server
Papa Docs Shore Club – Lake Wylie, SC
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
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• Served food and beverages promptly with focused attention to customer needs. Worked with POS system to place orders, manage bills, and handle complimentary items.
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Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
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• Cultivated warm relationships with regular customers. Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
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Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
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• Maintained a clean and orderly dining area for an enjoyable guest experience. Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
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• Bussed and reset tables to keep dining room and work areas clean. Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
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Assisted in training new hires, providing guidance on restaurant standards and best practices.
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Handled cash transactions accurately, contributing to balanced daily financial reports.
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Set positive tone for entire dining experience as first point of contact for incoming guests.
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Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
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Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
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Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
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Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
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• Used slow periods to restock supplies, ice, trays, and delivery bags. 01/2018 to 06/2019 Server
Hobos – Fort Mill, SC
Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
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Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
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• Answered customer questions about hours, seating, and menu information. Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
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Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
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Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
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Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
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EDUCATION
05/2020 High School Diploma
Fort Mill High School - Fort Mill, SC
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