Instructional Designer Project Management

Rosangela Milmoe

Sr Instructional Designer - 720-***-****

**********@*****.*** https://www.linkedin.com/in/rosemilmoe

Sr. Instructional Designer - Training Manager, Curriculum Development & Training Certification. With 15 years of experience in instructional design, spearheading projects for increased productivity nationally and globally. Applying project management skills with Agile and Waterfall methodologies, driving performance, improving customer service, increasing revenue, and impacting the bottom line. Experience working with internal and external clients. Advanced aptitude for identifying and leveraging individual strengths; expert at mentoring and coaching across diverse populations. Extensive leadership experience supervising trainers and liaising with outsourcing call centers and international and regional offices. Experienced in product development, sales, marketing, IT, healthcare, HR new hire training, Call Center, and banking industries. Developed and managed new hire and leadership training, creating individual interactive and blended training programs using LMS to publish and track learning. Applied Measurement, Evaluation, and Learning (MEL) for data analysis to measure training using the Kirkpatrick training evaluation model. Managed and promoted learning solutions for talent development programs. Developed various learning assets such as SOPs, job aids, micro-learning, e-learning, videos, graphics, and instructor-led and virtual training to meet company needs.

I'm all about turning complex ideas into engaging learning experiences. With a knack for storytelling through platforms like Articulate, Captivate, and Adobe Creative, I make learning stick. I've juggled projects with Asana and RoboHead, Discover Org., ensuring everything's on track. My toolbox? It's packed with Articulate, Adobe, Camtasia, Vyond, and LMS systems like Cornerstone, Moodle, Writing for UX, and much more to bring content to life. At the heart of it all, I'm passionate about crafting impactful training and driving change. Whether diving into the healthcare world or mastering the art of adaptability, I'm your go-to for creating learning that resonates. Let's make something extraordinary together!

Strengths (Gallup): Context, Maximizer, Responsibility, Strategic, Learner.

Technical Skills

Articulate Storyline and Rise 360

Canva, Quizmaker

TechSmith Camtasia and Snagit

Vyond and Powtoon

SaaS simulations, Salesforce, SQL

Google Suite, Microsoft Office Suite

Lectora, Adobe Creative

Jira, Epic, Kinexus

Generative AI, Social Media

Cornerstone, Moodle, ISpring, Pendo

Mager CTI, ATD Instructional Designer

Sales Force, Work Force, Discover Org., Brainshark

Asana, Robo head, MS Project

MS SharePoint

Main Frame, Nice, IVR, ACD

UX writing

Core: Product Development Training, Business Analysis, Instructional Design, Project Management, Change Management, Content Development, Process Improvement, Multimedia Development, ADDIE, Adult Learning Principles, Needs Analysis, E-Learning Development, Business Requirements, Content Creation, Business Opportunities, Healthcare Administration, Healthcare Industry, Infographics, Learning Objectives, Gather Requirements, Presentations, Effectiveness, Adaptability, Flexibility, Prioritization Skills, CRM, Machine Learning, User Experience specialist.

Work Experience

Sr Instructional Designer- Contract L&D projects 2024 - Present

Contiem

Develop compelling and relevant content in Rise and Storyline for clients under tight timelines.

Use templates and follow client guidelines to ensure project success.

Collaborate in a team environment, demonstrating flexibility and adaptability to manage multiple projects simultaneously. Projects are managed and delivered on time.

Use media and learning applications, create engaging content for various industries, ensuring that the learning experience is informative and enjoyable.

Provide a complete content workbook to clients, including files, published content, and working folders.

Work through the review process with the client, ensuring team meetings and SME relationships create the best content for specific audiences.

Sr. Instructional Designer - Project Managing L&D Projects Apr 2020 - Oct 2023

Fresenius Medical Care

Provided global support. Responsible for all product education development. Demonstrated adaptability in dynamic environments, with diverse products, audiences, and requirements on various continents. Managed diverse projects simultaneously, significantly impacting the company's global operations by improving eLearning quality, relevance, and completion by 20% according to the Level 4 Kirkpatrick Model measurements.

Acted as project manager as needed, utilizing practical communication skills across teams and project owners while conducting needs assessments and reading content for Moodle LMS.

Determined adult learning needs using the ADDIE model. Identified learning and enabling objectives based on Bloom's taxonomy. Utilized project management tools such as Asana, Robo Head, Oracle, and Cornerstone. Collaborated with stakeholders to gather information through creative problem-solving techniques.

Developed train-the-trainer content for nurses on adult learning principles, training delivery basics, and virtual learning training (VLT) coaching.

Created storyboards and managed various L&D projects.

Supported product development and marketing teams by creating instructor-led training (ILT), virtual learning training (VLT), job aids, procedure cards, and eLearning modules using Articulate Storyline, Rise, Camtasia, and Vyond. I also produced audio content with Audacity and created materials for global initiatives for doctors, nurses, and patients, including language translations (Portuguese, Spanish).

Used authoring tools like Articulate Storyline, Rise, Quiz Maker, Vyond, Camtasia, Canva, iSpring, and other multimedia tools to create SCORM-compliant content for learning management systems.

Supported the launch and updates of training materials for the Kinexus application, including UX writing.

Delivered relevant content consistently, on time, and with high quality. Implemented assessment evaluations using Kirkpatrick evaluation levels and analyzed performance outcomes.

Sr. Instructional Designer - Accela Project Management Oct 2019 - Apr 2020

City of Aurora

In this 7-month contract position, I created all deliverables necessary for the launch of Accela to both internal and external audiences.

Worked alongside the project manager to develop a project outline using the ADDIE model.

Developed external customer training solutions tailored to the needs of various departments for the Accela application, including computer-based training (CBT), ILT, VLT, and instructional videos.

Maintained reliable and professional communication with departments to achieve project objectives.

Sr. Instructional Designer Jul 2018 - Oct 2019

Flexential

Supported the sales enablement team by creating eLearning and all necessary training materials while delivering one-week classes for sales personnel and engineers. I also produced weekly publications to assist various departments (sales, engineers, and IT) with processes, procedures, and platforms such as DiscoverOrg, Salesforce, Workforce, and MS Project.

Offered recommendations for learning interactions within internal applications, demonstrating the business impact of training initiatives.

Applied the latest adult learning methods to create interactions aligned with application use and to support behavioral changes required by the learning audience.

Utilized modern adult learning techniques to facilitate classroom, virtual, and online learning through tools like Articulate Storyline, Rise, Vyond, and Camtasia video production.

Ensured the creation of high-quality interactions on time and within budget.

Sr. Instructional Designer Oct 2017 - Apr 2018

Charter Communications

Assisted engineering teams in utilizing Jira and other software for daily tasks.

Used the Successive Approximation Model (SAM) to create the training curriculum for IT and sales engineers.

Developed training manuals, videos, and content across various modalities according to learner needs and business objectives. Collaborated with subject matter experts to create and review content.

Established an approval process for teams to provide feedback and final approval.

Managed and supported products throughout the learning, development, and launch phases, providing a final evaluation of training and performance metrics.

Promoted collaboration, partnerships, and strong relationships among the learning and development team.

Sr. Instructional Designer Sep 2015 - Jul 2017

Sisters of Charity of Leavenworth SCL Health - Intermountain

In this full-time position, I was part of a team of over 10 instructional designers supporting EPIC systems and creating soft skills training materials for both internal and external users.

Employed the Mager design development model to create instructional materials and implement measurement and evaluation strategies for distribution.

Designed, developed, and managed performance-based training curricula for the clinically sound electronic medical record (EMR) system built for the EPIC application.

Produced manuals, trainer guides, web tutorials, job aids, process flows, work procedures, CBT, videos, standard operating procedures (SOPs), and additional resources for providers and associates throughout the SCLHS Health Networks organization.

Ensured the delivery of relevant content consistently, on time, and with high quality while implementing evaluation assessments using Kirkpatrick evaluation levels.

Instructional Designer Trainer Jun 2006 - Apr 2015

MONEYGRAM INTL

9+ years delivering training, creating content, and supporting global call centers as a liaison.

Sr.Training position

Trained 5-week classes to CCRs on technical and product skills, fraud, and soft skills. Coached during monitored calls and mock scenarios; led weekly meetings, promoting consistency across sites. Coached and evaluated the team's output daily, improving training results to 90%.

Created and managed classes on Cornerstone LMS. Used PM tools such as Robo Head, Oracle.

Reported daily on new hire progress and performance to HR, supervisors, and training dept.

Trained and certified other trainers.

Maintained top-echelon key performance indicators (KPI) metrics for productivity, quality, customer satisfaction, and meeting dynamic business needs.

Instructional Designer position

Used ADDIE and Gagne's design development model and Kirkpatrick evaluation levels to measure results.

Designed, developed, and maintained internal website content and training programs supporting all MGI Call Centers, documenting procedures for consistency and establishing best practices.

Created and maintained instructional materials such as training guides, quick reference guides, workbooks, PowerPoint presentations, eLearning videos, gaming, quizzes, exercises, and knowledge checks.

Participated in developing GUI (Graphic User Interface) for Outsourcing Call Centers. Managed training teams at site locations in Russia, Bulgaria, India, and Italy.

Provided end-user perspective for new processes and UX support during GUI development, identified issues, and recommended solutions to upper management.

Liaison position:

Supported the significant growth of locations, including increasing staff from 30 to 100 in Bulgaria.

Launched Outsource Call Centers supporting project managers in DR, RU, II, BG, and NI as part of a restructuring project with a cost of $7.9 million and savings of 15 to 20 million by the end of 2013.

Worked directly on projects including EU anti-fraud, MFA factor as BA and PM, resulting in savings of 150M over 2014. Trained and implemented Actimize for fraud prevention.

Improved communication between Call Centers and regional offices in the EU, helping increase revenue in 2012 by 10% in markets such as the UK, Romania, Portugal, Russia

Facilitated QA calibration meetings, improving consistency across all MGI outsourced call centers in the EU and India to 95%Center support teams.

Supported content creation in Spanish for Latin America, USA, and Spain.

Certificates

PMP - Learn Smart

Certified Instructional Designer Technologist - Mager Consortium

Giving Better Presentations - Learning Strategies

Thinking Outside the Box - Product Development - Assertive CMS. Communication - 6 Sigma Lean - M.S. Word and Excel - New Horizons

Crucial Conversations - 7Habits of Highly Effective People - Presenting Your Ideas - Crucial Learnings - Emotional Intelligence - How to Get the Most Out of Your Subject Matter Experts- Appreciative Inquiry Integrate Product Development Methodology - MoneyGram Corporate training

Design Learning – Tiagui - Story Telling - Vignettes Learning

Articulate Story Line/360 – ONLC - Adobe Certified 7 - Adobe Camtasia - TechSmith

Virtual Instructional Design Certificate - ATD

EPIC Hospital Billing/EPIC HB Build - EPIC

Languages: Portuguese - Fluent, Spanish - Working Proficiency, Italian - Working Proficiency

Contact this candidate