Project Management Manager
Resume:
MARIAN PENDERGRASS
*****************@*****.*** Charlotte, NC
SUMMARY
Results-oriented and success-driven Technical Project Management professional with over 15 years of expertise in technical project management, program development, and risk assessment. Highly skilled in operations oversight, policy development, and stakeholder engagement, with a proven ability to drive efficiency and innovation through strategic planning and technical business analysis. Adept at guiding both business and technology teams, suggesting process improvements to optimize workflows and achieve organizational goals. Demonstrated expertise in data center capacity management, ensuring scalability and reliability in high-demand environments.
Work Experience
IT Business Analysis III – Business Continuity /Midrange Testing
Bank of America Charlotte, NC
February 2025 to Present
This role is centered on ensuring technology resiliency and recovery across the organization. Responsibilities include managing business continuity processes, coordinating midrange testing, and supporting governance routines to mitigate risks and ensure operational continuity.
Coordinate and execute midrange testing to validate system resiliency and recovery capabilities.
Develop and maintain business continuity plans, ensuring alignment with organizational goals
Facilitate governance routines by managing schedules, preparing materials, and seeing meeting logistics.
Collaborate with application teams to address scheduling conflicts and ensure timely completion tasks completion.
Identify and implement process improvements to enhance efficiency and effectiveness.
Maintain strong organizational and time management skills to prioritize competing responsibilities effectively
Approach problem-solving with a detail-oriented and proactive mindset.
Ensure organizational resiliency and continuity objectives are successfully achieved.
Project Analyst
TD Banks, - Toronto, ON
January 2024 to May 2024
Primarily responsible for the end-to-end delivery and execution of smaller-scale business or technology projects or leading work packages of moderate complexity. This role was remote and demands a results-oriented, business-focused approach to ensure project success.
Conduct complex analysis and reporting at the project/program level.
Apply expertise in information security topics, including the design, development, implementation, and governance of information security solutions.
Monitor and evaluate project activities to ensure alignment with business objectives.
Analyze project data, identifying trends and exceptions, and resolving issues effectively.
Support project managers in overseeing and coordinating projects, ensuring timely execution.
Utilize Jira to manage tasks and workflows for continuity-related IT projects.
Plan timelines, milestones, and resource allocation to optimize project outcomes.
Collaborate across multiple organizational units at various levels to achieve project goals.
Delivery Lead Technical Project Manager
Bank of America Charlotte, NC
November 2021 to October 2023
Managed the end-to-end delivery and execution of smaller-scale business projects by developing project plans, monitoring progress, and ensuring the timely completion of initiatives that align with overarching business goals. Oversaw meetings with senior project staff and management teams by scheduling status meetings, preparing detailed status reports, and facilitating informed decision-making to resolve project issues while enhancing stakeholder engagement. Responsible for overseeing and managing the organization's information technology projects and strategies.
Lead and motivate staff to ensure on-time delivery of requirements and objectives.
Build long-term, strategic relationships with senior business and IT stakeholders
Analyze, plan, and develop scheduled projects, ensuring milestones are met.
Hold regular technical project status meetings to address questions or challenges for upcoming projects.
Coordinate team activities effectively to achieve project milestones.
Identify opportunities for process improvement and efficiency gains within IT implementation projects.
Ensure employees embrace, adopt, and effectively utilize solutions associated with organizational changes.
Manage stakeholder expectations and promptly address challenges or feedback in a professional manner.
Focus on aligning technologies with organizational goals and coordinating efforts across teams.
Demonstrate excellent written, oral communication, and presentation skills to engage and influence individuals across all organizational levels.
Facilitate successful implementation of IT strategies and solutions.
Utilize Jira to manage tasks and workflows for continuity-related IT projects.
Tech Business System Associate /Scrum Master
WELLS FARGO Securities, Charlotte, NC
July 2018 to August 2021
Provided cross-functional collaboration between business and technical organizations by conducting analysis and planning strategic business solutions. Reviewed existing business processes and procedures to identify gaps and opportunities for improvement in process documentation.
Coached team members in self-management and cross-functionality, fostering a collaborative environment.
Facilitated Scrum events as needed, including sprint planning, daily scrums, backlog refinement, sprint reviews, and retrospectives.
Ensured Scrum team deliverables were met on time and within budget, maintaining alignment with organizational objectives.
Helped the Scrum team focus on creating high-value increments that meet the Definition of Done.
Planned and advised on Scrum implementations to drive efficiency within the organization.
Coordinated activities with development groups and key stakeholders to ensure alignment and progress.
Attended CAB (Change Advisory Board) meetings to address IT changes and align processes.
Worked effectively both independently and within a team environment, showcasing strong organizational and multi-tasking skills.
Demonstrated excellent written, oral communication, and presentation skills, effectively engaging and influencing individuals across all organizational levels.
Focused on coordinating efforts and ensuring technologies aligned with organizational goals.
Ensured the development, implementation, and alignment to testing strategies, maintaining IT functionality and security.
Facilitated successful implementation and workflow management using Jira for continuity-related IT projects.
Change Management
BANK OF AMERICA, Charlotte NC
January 2017 to June 2018
Managed and facilitated changes to support strategic initiatives by creating Change Request (CRQ) documentation, obtaining required approvals, and implementing new processes and procedures while minimizing organizational risk and service disruptions.
Monitored, tracked, and controlled the change management process to meet service level targets.
Oversaw the successful execution of the Change Management process within the assigned domain or scope.
Coordinated interfaces between Change Management and other ITSM processes to ensure seamless integration.
Ensured implementations were completed as planned and met organizational objectives.
Identified change requirements and assessed potential impacts to address them effectively.
Reviewed and analyzed JIRA change requests, estimating risk levels and timeframes required for full approval and implementation.
Tracked CRQ status throughout the entire lifecycle using JIRA change requests to maintain transparency and progress.
Business System Consultant 4
WELLS FARGO, Charlotte, NC
October 2015 to January 2017
Served as a liaison between client areas and technical organizations by providing technical assistance in identifying evaluations and procedures that are cost-effective and meet business requirements. Oversaw the migration of servers within the Database Area Neighborhood (DAN) as part of the TROG Tech Refresh Project (Technology Refresh & Organic Growth), working closely with SMEs to ensure server builds, migrations, and retirements were successfully completed.
Ensured mini projects remained on track by coordinating with DBAs and troubleshooting issues effectively.
Organized and managed multiple priorities, ensuring project milestones were achieved.
Negotiated deadlines and timeframes with DBAs to maintain project schedules.
Planned, conducted, and directed the analysis of complex business problems to be solved with automated systems, acting as a key liaison between client areas and technical teams.
Functioned as an internal consultant within technology and business groups, utilizing quality tools and process improvements to drive efficiency.
Delivered timely project status updates to the Project Manager to ensure transparency and progress tracking.
Reported on quality management within projects, maintaining high standards.
Demonstrated excellent written, oral communication, and presentation skills, effectively engaging and influencing stakeholders across all organizational levels.
BELK’S, Corporate Office Charlotte, NC
April 2015 to September 2015
Technical Project Manager IV = Contractor
Managed end-to-end delivery and execution of smaller-scale business projects by developing comprehensive project plans, monitoring progress, and ensuring the timely completion of projects aligned with overall business goals. Led projects throughout the entire lifecycle, including initiation, planning, execution/controlling, and closing, in support of large-scale initiatives.
Defined project objectives and scope while tracking risks, assumptions, and managing detailed project schedules using Microsoft Project.
Managed project timelines and budgets, delivering weekly status update presentations.
Served as the single point of contact for communication between the customer, corporate properties group, and vendor.
Resolved issues impacting project scope, quality, effort, risk, and timelines.
Participated in vendor selection and negotiation processes to assist in project planning and risk mitigation.
Communicated a clear vision of project objectives, effectively motivating the project team to achieve them.
Ensured consistent and effective communication of project updates and relevant information to stakeholders and teams.
Identified, analyzed, and managed project risks to ensure smooth execution.
WELLS FARGO, Charlotte, NC 10/2013 – 03/2015
Managed and coordinated activities and resources throughout the project life cycle (initiation, planning, execution/controlling, and closing) for large-scale, long-term projects with medium to high scope, impact, risk, and complexity.
Coordinated daily activities, including desktops, phone systems, routers, switches, floor remodeling, office relocations, and network build-out projects.
Identified technology SMEs, stakeholders, and project roles, ensuring responsibilities were clearly defined.
Served as a technology consultant and project leader for IT, acting as the point of contact for all technology resources and as a liaison between the technology team and other project team members.
Ensured data center operations complied with Wells Fargo risk management, compliance, and security frameworks, addressing any gaps in processes or controls.
Invested in training and development to equip the data center operations team with the skills and tools necessary to meet growing business demands.
Led the planning and execution of data center capacity management, ensuring data centers met current and future operational needs without overprovisioning or overspending.
Education
Bachelor of Business Administration Concentration in Project Management
Strayer University
Skills
Cross-Functional Collaboration (Experienced with facilitating team alignment across departments)
Program Management (Proficient in using Microsoft Project and Jira
Information Security and Governance
Operational and Strategic Planning (Developed and executed business strategies that align with organizational goals
Stakeholder Engagement and Relationship Management (Skilled at managing expectations and maintaining transparent communication
Leadership and Team Development (Successfully led teams through complex projects and professional initiatives)
Analytical and Critical Thinking (Proven ability to assess data, identify trends, and implement process improvements)
Certified Scrum Master (Certificate ID: 000*******) Expert in facilitating agile methodologies and Scrum practices to enhance team performance)
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