Customer Service Representative
Resume:
Enock Moyo Address:
Dallas, TX, *****
Phone:
Email:
**********@*****.***
Summary
I have over 8 years of experience in customer service and my last job was with Comcast as an inbound customer service representative. I believe through the experience I have acquired indispensable skills in handling customer complaints: taking special care to make sure I understand their concerns and then show empathy to create and lead a positive conversation. I have been noted as very creative by most of my managers as I always come up with new and efficient solutions both for clients and for the company. My communication skills both in writing and speaking are brilliant and I am able to coordinate communication between multiple respondents to get big projects done easily.
Skill Highlights
Empathy
Active Listening
Problem Solving
Project management
Strong decision-maker
Communication and advocacy
Leadership
Innovative
Report writing
Service-focused
Conflict resolution
Product Knowledge
Positive Attitude
Time- management
Experience
Role: Customer Service Representative – February 2020 to January 2025 Company: Comcast, Conroe, TX
Handled customer inquiries and complaints via phone, email, and chat, maintaining a high customer satisfaction rating of 90%.
Enhanced customer satisfaction by promptly addressing and resolving technical issues.
Developed strong relationships with clients by consistently providing exceptional service and technical expertise.
Contributed valuable feedback regarding product performance trends, informing future development initiatives aimed at enhancing user experiences.
Boosted customer retention through timely resolutions of complex issues and diligent follow-up communication.
Reduced average call handling time through efficient problem-solving techniques and effective use of support tools.
Championed a customer-centric culture within the team, fostering a shared commitment to delivering exceptional support and maintaining positive client relationships Role: Sales Associate- March 2017-December 2019
Company: Vintage IT Solutions, Northlake, TX
Solved customer challenges by offering relevant products and services.
Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Assessed customer needs and utilized suggestive selling techniques to drive sales.
Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Assisted in training new staff members on company policies, product information, and sales techniques for a seamless on boarding experience.
Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Organized in-store promotions and events to increase foot traffic and drive additional sales.
Led team meetings focused on sales techniques and product features, boosting overall team performance.
Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
Built organization relationship with customers.
Role: Call Centre Representative (Hybrid) December 2012-February 2017 Company: KumpelsTeed Materials Distributors, Northlake, TX
Managed a high volume of inbound and outbound calls, consistently exceeding performance metrics for call handling time and customer satisfaction.
Provided accurate and timely information to customers regarding product availability, pricing, and delivery schedules.
Resolved customer complaints and issues effectively, ensuring customer retention and positive feedback.
Processed customer orders and managed order tracking, ensuring accuracy and efficiency.
Maintained detailed and accurate records of customer interactions and transactions using [Microsoft Dynamics, Microsoft 365, Microsoft Azure, Zoho-Co. CRM Software].
Collaborated with sales and logistics teams to ensure smooth order processing and delivery. Education
Bachelors Degree: International Marketing (August 2008-November 2012) Institution: University of Zimbabwe, Zimbabwe
Diploma: Peace, Leadership and Conflict Resolution Studies (August 2011-November 2012) Institution: National University of Science and Technology, Zimbabwe
.
Certificates
Project Management for Development Professionals (PMD Pro) Level 1 APMG` Languages
English
Contact this candidate