Customer Service Social Media

Angel Zambrano Rodriguez

Tampa, FL ***** / 813-***-**** / Email: *********.*.*****@*****.***

Objective: To obtain a rewarding employment position within your organization PROFESSIONAL SKILLS

• Over 8 years of CSR Call Center, Hospitality Management, HR & Tax office administration work experience

• B.A. Finance and International Business/ Diploma & Certificate in Business, Taxes & HR Management

• Successfully FEMA trained, Social Media Meta blueprint certified, Service Excellence & ASL certified

• Strong computer knowledge, keyboarding, windows office, HR & Accounting software (Kronos, Avionte, Oracle, HRIS, ADP, ATS, GIS, Quickbooks, spreadsheets, word processing) and type 45 w.p.m.

• Exceptional oral, written & listening communication skills in English & Spanish

• Excellent abilities with time, records, compliance management, recruiting, onboarding, payroll & law

• Self starter, team player, reliable, adaptable, confident, problem solver, critical thinker and positive RELATED EMPLOYMENT EXPERIENCE

Customer Service, Supervisor, Business & Human Resources Services:

• Owned full-cycle recruitment which encompass sourcing, interviewing and closing candidates while revied over 300+ resumes to determine candidate credentials, references and criminal records for HSS.

• Directed over 450 employees in a high-volume campus dining facility, ensuring efficient operations and ex- ception customer service

• As a utility worker & CSR III within Pasco County Utilities acted, resolved, processed payments, provided information about water, maintenance, billing statements, collections, payment arrangement and services over the phone, face to face and via email exciting customers and management expectations on daily bases

• Resolved over 500 cases weekly, answered customer inquiries, gathered and processed data, researched, trou- bleshooted and solved issues associated with water pressure, outages, dispatch operations and maintenance

• Managed staff schedule, payroll processing, and workforce deployment using Kronos, Workforce Ready, op- timizing labor efficiency while reducing scheduling conflicts

• Oversaw POS system operations, ensuring accurate transaction processing and providing staff training on service, production and system functionalities

• Managed over 2000 customers’ database accounts, performed customer verification, processed applications, orders and requests for Marriott International Corporation Tax Specialist & Book Keeper

• As part of the compliance and accounting team prepared over 100 files during the tax season with proficiency for individuals and businesses, ensuring adherence to current tax laws and regulations

• Maintained financial records for a medium-sized truck company using accounting software leading to 10% errors reduction

• Led 25 tax audits with favorable outcomes, demonstrating through preparation and knowledge of tax regu- lations

• Preserved a client retention rate of 45% through exceptional service and accurate tax guidance

• Advised over 90% of our Spanish speaker clienteles on tax planning strategies to optimize financial outcomes Continue

Angel Zambrano Rodriguez

Tampa, FL 33610 / 813-***-**** / Email: *********.*.*****@*****.*** Employees Relation, HR & Communication:

• Interacted with over 500 employee inquires per month in English/Spanish while up-today profiles for HSS

• Provided excellent customer experience to potential, current and existing members over the phone, face to face or online by accessing services, resources, ongoing training and manager recommendations

• Negotiated successfully all year long venues, entertainers, hotels, logistics, food and beverages while devel- oping strong relationship with employees, non-profit agencies and government as a HR assistant

• Conducted, scheduled interviews, developed interview questionaries, job descriptions, training programs, policies and procedures for supervisors and managers within The Hudson Bay’s Corporation

• Delivered technical information over the phone and face to face to clients, senior management and coworkers who frequently requested to explain processing issues

• Interchanged with 75+ high-value clients, and fostered relationships through a deep knowledge of the Star- wood hotel’s luxury products and client needs

EMPLOYMENT HISTORY

o Supervisor

Aramark – South Florida University - August 2024 – Today – Tampa, FL o Tax Specialist and Bookkeeping

Platinum Accounting Tax Group – February 2024 – Today – Tampa, FL o Utility Worker - Customer Service Representative III Ad-vance Agency - Pasco County Utilities – Land O’lakes, FL, July, 2023 – November, 2023 o Human Resources Supervisor / Customer Service Representative / Events Assistant HSS Hospitality Staffing Solutions – Tampa, FL, January, 2022 – Today o Customer Service, Marketing, Business Relations & Human Resources Generalist Marriott International Corp. – London, ON – June, 2015 – March, 2019 o Account Receivable / Payable Office Clerk

Adecco – London, ON – January, 2014 – June, 2015

o Business Manager & HR Administrator

Williams Fresh Café Franchise – London, ON – December, 2012 – January, 2014 o HR Manager Assistant

The Hudson Bay Company, Corp. – London, ON- January, 2012 to December 2012 EDUCATION & CERTIFICATIONS

o Bachelor of Science in Finance & International Business Universidad Santiago De Cali, Colombia, South America, / Toronto’s University, Toronto, Canada 2000 o Human Resources Management Certificate & Diploma Lawrence Kinlin School of Business – Fanshawe College – London, ON 2010-2012 o Blueprint social media marketing professional certificate Meta, Tampa, FL 2021

Contact this candidate