Customer Service Quality Control

TERRY Warren, MI ***** MAYFIELD 586-***-**** ***************@*****.***

SKILLS

• Customer Service & Sales

• Team Management & Leadership

• Cash Handling & Financial Transactions

• Quality Control & Inspection

• Security Camera Installation & Maintenance

• Property Maintenance & Tenant Relations

PROFESSIONAL EXPERIENCE

Production

Kwang Jin America -Warren, MI 48091 Dec 2024 - Feb 2025

• Perform regular stock audits to ensure accurate inventory counts.

• Inspect incoming parts for damage or defects before stocking.

• Ensure the proper handling and storage of sensitive auto body parts to maintain quality.

• Report any defective or returned parts back to suppliers or manufacturers Team Lead

Big Lots -Clinton township, MI 48035 March 2023 - Aug 2024

• Lead and supervise associates, ensuring daily operations are executed efficiently and customer service standards are met.

• Assist in unloading and organizing deliveries, ensuring items are placed in the correct locations and on the right shelves.

• Train and mentor new hires, ensuring they are familiar with company policies, procedures, and customer service expectations.

• Operate warehouse equipment, such as forklifts or pallet jacks, to move heavy merchandise.

• Maintain a safe, clean, and organized store environment while enforcing company standards. Quality Control Inspector

FCA/Stellantis – Warren, MI August 2021 – March 2023

• Conducted detailed inspections of automotive parts to ensure they met company and industry quality standards.

• Identified defects and reported issues to production supervisors for correction.

• Worked on the production line to monitor and improve efficiency while maintaining safety standards.

• Collaborated with team members to uphold manufacturing best practices and maintain quality assurance.

MS Companies – Warren, MI March 2021 – August 2021

• Performed quality control inspections on automotive components before assembly.

• Monitored production processes to detect and address defects early in the manufacturing process.

• Documented findings and communicated with production teams to resolve quality concerns.

Camera Installer & Sales Consultant

Think Safe Security – Hamtramck, MI January 2019 – April 2020

• Installed and configured security camera systems for residential and commercial clients.

• Educated customers on system usage and provided troubleshooting support.

• Advised clients on the best security solutions based on their specific needs and budget.

• Assisted in sales efforts by promoting security products and services to new customers.

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