Project Manager Customer Service

Lorraine Murphy

Madison, WI *****

608-***-**** / ********.********@*****.***

SUMMARY OF QUALIFICATION

Obtained a bachelor’s degree in business administration and an associate degree in Paralegal. A recognized administrative professional, experienced in all aspects of Contract Management, business operations and customer service, with paralegal support experience. Bilingual

(English/Spanish). Proven track record of developing and implementing systems that ensure optimal documentation, accuracy and operational efficiency. Strong communicator and driven project manager, with consistent adherence to company policies and deadlines. SKILLS

Soft Skills Technical Skills

Communication Common operating systems

Teamwork Software proficiency

Curiosity Project Management

Cultural Intelligence Microsoft Office

Listening Ariba

Adaptability SharePoint

Critical Thinking

Integrity

PROFESSIONAL EXPERIENCE

OneNeck IT Solutions LLC / US Signal, Madison, WI from July 2021 – September 2024 Lead Operations Specialist

Provided administrative support on company legal matters and current and new business opportunity engagements as they arise. Worked as the main point of contact for all internal departments. Provided proper tracking of contracts lifecycle. Developed and implemented personal systems that ensured optimal prioritization of work per company’s needs. Team oriented. Supported the Sales team with their current and new engagements, and the Finance group with their Demand Letter requests and past due invoices. TDS Telecom, Madison, WI February 2019 – July 2021 Contract Administrator

Established reputation for high-quality work and consistent adherence to deadlines when responding to bids, Requests for Proposals (RFP), Requests for Quotes (RFQ) and completion of vendor forms. Created and administered master contracts and other related documents utilizing approved templates and researching for entities’ registration and activeness within the corresponding Secretary of State (SOS).

Cardiac Science Corporation, Deerfield, WI March 2016 – December 2018 Contract Administrator

Spearheaded the thorough preparation and verification of contracts and related paperwork. Responded to Bids, RFQ, RFP and Vendor Registration Forms. US Lawns, Inc., Orlando, FL May 2019 – February 2016 Contract Administrator (2014 – 2016)

Managed the thorough preparation and verification of franchise contracts and related paperwork, understanding and followed applicable regulations and company policies, reviewing documents for exactness, and making any necessary edits.

Administrative Assistant – Strategic Accounts (2012 2014) Streamlined business management operations by creating subcontract agreements, pricing spreadsheets and letters, processing W9 Forms and following up on Certificate of Insurance requirements from all service providers. Authored, edited and distributed termination letters to existing service providers when applicable.

EDUCATION

Associate in paralegal studies, Kaplan University (Now Purdue Global) Bachelor of Business Administration, Interamerican University, San German, Puerto Rico Bilingual Secretary with Work Processing Certificate, Electronic College & Computer Programming, San Juan, Puerto Rico

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