Customer Service Administrative Assistant

TERESA ROGAN

*****.******.*@*****.*** / M: 470-***-****

Atlanta, GA

SUMMARY

Strong background in sales, management and customer service. Exceptional interpersonal and team building skills with an aptitude for building rapport with diverse range of customers and colleagues. Skilled in effective communication and consultative solutions. Demonstrates proven results-driven project management. Outstanding strategic and tactical sales and marketing. Excellent written and oral communication. Dedicated to ensuring client satisfaction by remaining accessible and friendly. My goal in life as a whole is to learn quickly and well in any given situation and to serve all those around me at the highest level.

SKILLS

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook)

Goal oriented with supervisory experience

Relationship Management

Sales

Excellent communication and people skills, self-starter and motivator, quick learner reliable, and excellent organisational skills, along with time management skills

Time management skills

Client-focused

Operations management

Quick learner

Results-oriented

Positive learning process

File/records maintenance

Attention to detail

EXPERIENCE

Please note: Gaps between work experiences are due to pregnancy, mothering, brother’s illness and death, and helping with extended family during family crises.

Member Services & Front End / Costco Warehouse – Marsden Park, NSW 12/2019 - 09/2021

Front End Cashier & Liquor– consistently ranking in the Top 3 for Membership renewals.

Member Services – regularly used by managers as an example to other staff, as a way to greet and care for Costco customers.

Consistently receive above average performance reviews.

Promoted to on the road, Corporate Sales Manager in February 2020 which was then put on hold due to COVID19

Cold calling large corporate, MSE business and government agencies for Membership events

Executive Administrative Assistant / Gateway Church - Southlake, TX 08/2009 - 08/2013

Church of 25,000. In the Single Parent Department, it was over 2,000 in attendance

Executive Administrative Assistant to the Executive Single Parent Pastor

Managed and assisted in the yearly projects and events. This would include over 10 major events per year, with over 2,000 in attendance at each event

Scheduled meetings, managed the community and Pastoral calendar, and provided bookkeeping for events

Managed travel portfolio and details for the Pastoral staff

Coordinated special projects and provided community ministry concierge services

Spearheaded and supervised the intercessory weekly prayer group

Professional Senior Wait Staff / Mastro's Ocean Club - Newport Coast, California 08/2005 - 07/2007

Assisted clientele in order selection, recommended menu courses with wine pairings, and ensured prompt and accurate service all while creating a professional and beautiful meal experience for my guests

Number one in wine and food sales for over a year and top three in sales for over two years, based on exceptional sales skills and interpersonal customer service with great focus to detail

Repeatedly requested by high-end clientele from local families, Hollywood and business professionals as their preferred service professional during their experience at the restaurant

Senior Sales Executive / Lake Shore Towers Premier Flagship Sporting Club - Irvine, California 08/2001 - 09/2002

This was 24 Hour Fitness' Flagship Club (the most luxurious facility in the brand) with an additional Executive membership that was inclusive of an Executive Locker room, dry cleaning and shoe shine services and Spa facility

Promoted Club memberships to upper-end single, family, executive, and corporate clientele for admittance to an exclusive athletic atmosphere

Build relationships to drive brand management initiatives with high-profile clients

Enhanced customer satisfaction ratings by resolving issues efficiently

Earned largest sales of the year for region, closing customer on single, family and corporate memberships

Consistently exceeded the suggested quota for monthly sales goals and provided excellent customer service to maintain preferred client base

Secured long-term accounts by delivering polished sales presentations to promote brand effectiveness

Grew brand awareness by increasing market penetration

Networked with potential customers, made cold and warm calls and set up appointments and showcase offerings

Directed the complete sales lifecycle for corporate accounts

Executive Administrative Assistant / Resurrection Life Church - Eden Prairie, Minnesota 01/1991 - 03/2001

Manager for special projects; including banquets, Women's Ministry events, community conferences, and fundraising events. Organised and managed the timeline for the events, staff and all services needed

Performed office assistance by managing the Pastoral calendar, scheduling weekly staff meetings, managing all correspondence with members, staff and the public

Managed travel portfolio and details for the Pastor and staff for Israel tours and missionary trips to East Asia and Africa. Including all bookings on flights, hotels, food, itinerary planning and coordination, land travel and liaison with local service providers

Managed janitorial department, including staff and supplies

Owner Cleaning Professional Business / Self-Employed - Edina, Minnesota 09/1989 - 06/2001

Established a professional cleaning services business to single and family residences, new construction and executive business offices.

Provided professional cleaning and decorating services for staging homes for sale.

Managed staff to carry out professional cleaning services for a large client base.

Owner Manicure Professional / Self-Employed - Edina, Minnesota 10/1989 - 06/2001

Established a professional manicure service for a large clientele base

EDUCATION AND TRAINING

St. Catherine University - St. Paul, Minnesota, USA 2012

Bachelor of Arts: Major in Political Science and Minor in Art

An Invitation Only participant to United Nations National Model (Mock UN Trial) in New York City, in the Spring of 2012

Awarded the Dean's Honours List

References gladly provided upon request

Clear to Work Pty Ltd - Sydney, NSW, Australia April 2020

Responsible Service of Alcohol: RSA/RSG Certificate

Wine Folly Courses - USA

Tuscany 101 Certificate November 2023

Wine 101 Certificate December 2023

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