Administrative Assistant Customer Service
Resume:
Kimberly Anderson
*************@*****.***
www.linkedin.com/in/kim-anderson
April 24, 2025
RE: Office Administrative Assistant
To Hiring Team;
Please accept my enclosed application for the position of Office Administrative Assistant at 2300865 Alberta Ltd. https://ca.indeed.com/cmp/Aerotek?campaignid=mobvjcmp&from=mobviewjob&tk=1fmnodjhio2dd800&fromjk=55cb00856818b94aI am excited to be applying for this position as my many years of experience and skill set match the requirements you're looking for.
I have enjoyed the excitement and diversity of temporary contracts. My long term goal is to find employment that is the right fit for both the employer and myself. I thrive in a work environment where I can support others and use my skill set, as I am a highly capable and experienced administrative professional. My work ethic is superior and I take initiative. I excel at working independently and as a team. I have strong written and oral communication and interpersonal skills as well as a positive outgoing personality.
In addition to my administrative skills, I offer significant abilities and experience in organizing, prioritizing, confidentiality of documents and detailed preparation of reports and projects. I have successfully been able to attain a high level of confidentiality with client data, security as well as safety prerequisites to work at companies like; Calgary Police Service and Shell. I have accurately maintained, updated and tracked information well. I have efficiently managed triaging high call volumes and front line as well as prompt e-mail responses to Freshdesk inquiries for the Office of the Registrar at SAIT from February to November 2023. My customer service and organizational skills are excellent. My ability to get along well with others, to make necessary adjustments to meet deadlines, and effectively coordinate in fast-paced environments have all contributed to my growth in this field.
Thank you for your time and look forward to speaking with you about this opportunity. I can be reached at 403-***-**** and *************@*****.***.
Sincerely,
Kimberly Anderson
Kimberly Anderson
A qualified office and customer service assistant with over 20 years of experience in the office administration and customer service industries. Organized, detail-oriented and motivated to make use of the skills I have developed over the years.
Proficient in Microsoft Office Suite (Word, Excel and Outlook)Proven ability to work with all levels of management and staff, vendors and customers
Recognized as a creative and practical problem solver
Effective communicator, professional telephone skills
Efficient time management skills, organized and completes tasks within deadlines
AREAS OF EXPERTISE
DOCUMENT CONTROL/RECORDS ADMINISTRATION
Created and managed a large volume of hard copy and electronic filing system for quick retrieval of documents and inventory.
Prepared and scanned documents and inventory orders. Ensured that they were stored in a confidential and organized manner.
Maintained the integrity of each document and inventory order by ensuring that all information in it is accurate and updated accordingly.
Processed daily records retrieval requests and inventory orders and ensured that information was handed over after appropriate verification.
Scanned physical/paper documents to convert them into electronic form
Used various software and databases including, FTP Site, Omni Rim, Powervision, EDMS, IRIMS, HDMS, JPI, Livelink, SharePoint, Adobe Acrobat, Banner and Freshdesk.
OFFICE ADMINISTRATION AND SUPPORT
Oversaw reception area, including greeting guests and answering telephone.
Received mail and inventory. Distributed accordingly to staff and other offices.
Composed, prepared, edited, and distributed correspondence and other department documents accurately and efficiently, (including candidate bio’s and references).
Reimbursed employees through petty cash and balanced weekly to company standards.
Updated and maintained pertinent spreadsheets for all daily activities.
Recorded and quality checked accounting documents prior to processing by Accounting.
COMMUNICATION AND CUSTOMER SERVICE
Provided friendly, clear information to customers and coworkers.
Used professional telephone and in-person communication.
Recruited large volumes of students using effective customer service skill set.
Trained new employees on company procedures and expectations effectively.
Liaised with vendors and third party companies, ensuring correct information.
PROFESSIONAL EXPERIENCE
Various Staffing Agencies, Calgary, AB July 2011 - Present
Customer Service/Document Control/Office Assistant/Reception/Warehouse
(Temporary/Contract)
Paramount Resources, SAIT, Bow Valley College, ICM, Boyden, Global Calgary, Shell, City of Calgary, (Elections, Police, Property Assessment), Pembina Pipelines, Husky Energy and others.
Operation Eyesight Universal
Seasonal Administrator, Contract, Calgary, AB October 2024 - February 2025
Supportive fundraising team member for “Gift of Sight” campaign for continued global impact.
Bakir Contracting / College Pro, Calgary, AB January 2019 - March 2023
Telemarketing Assistant (Seasonal)
Obtain, track and coordinate scheduling for painting and home service estimates for managers in the Prairie Provinces and Vancouver.
Compass Group Canada, Calgary, AB December 2017 - November 2018
Floor Steward (Contract with Shell at Shell Centre DT Site)
Provided customer service for; office workstation moves, meeting rooms, IT equipment pick up, and monthly team task statistics. DISC Training, WHMIS, Indigenous Peoples on-line training, (member of Indigenous Network).
College Pro, Calgary, AB September 2014 - November 2017
Recruiting /Telemarketing Assistant (Seasonal)
Assisted with recruitment of seasonal painting staff and organization of painting estimates.
Canadian Natural Resources Ltd., Calgary, AB January 2009 - June 2011
Document Imaging Technician/Well Files Records Technician
Prepared accounting and other oil and gas related documents for scanning, used various industry related software. Efficiently maintained both physical and electronic file for quick retrieval of information.
Jacobs Canada, Calgary, AB August 2005 - December 2008
Document Control Clerk
Managed a large volume of hard copy and electronic files, quality control, documentation turnover, and trained many employees which expanded team project effectiveness.
PET AND HOUSESITTING EXPERIENCE
Rover - Reliable pet and house sitting services for cats, dogs and home owners. 2021-Present
EDUCATION
Fanshawe College, Simcoe, ON General Business Diploma
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