Customer Service Data Entry
Resume:
DEOSANDRA
AEBES
CUSTOMER SERVICE
REPRESENTATIVE
**************@*****.***
Duluth, GA 30096
CONTACT
SKILLS
• Administrative Support
• Customer Service
MS Office Suite (Excel, Word,
• PowerPoint)
• Problem-Solving
• Calendar Management
• Email Management
• Spreadsheet Development
• Strong Problem Solver
• Phone Call Answering
• Multi-Task Management
• Organizational Skills
• Communication
• Negotiation
• Cost Analysis
• Team Leadership
• Data entry
• Accuracy and attention to detail
• File management
• Independent worker
• Fast typing speed
• Bookkeeping
• Business administration
Hardworking candidate with experience at AT&T and ORR Protection, excelling in data entry and customer service. Proven ability to enhance team collaboration and boost operational efficiency by 15%. Skilled in MS Office Suite and adept at problem-solving, fostering strong customer relationships while maintaining accuracy and attention to detail.
PROFESSIONAL SUMMARY
Data Entry Clerk
ORR Protection, Remote, GA
Customer Service Representative
AT&T, Remote, GA
EXPERIENCE
November 2024 - Present
Managed data entry tasks with precision, ensuring accurate and timely
• updates to company databases
Verified data integrity by reviewing, correcting, and updating records,
• contributing to a substantial decrease in data errors Prioritized data entry projects in collaboration with team members,
• achieving and frequently surpassing productivity and accuracy goals Enhanced cross-functional team collaboration to refine data entry
• procedures, achieving a 15% boost in process efficiency Mastered data management software and tools, providing expert
• assistance in troubleshooting and process optimization Upholding strict confidentiality standards for sensitive information in
• accordance with data privacy and security protocols
• Remote
January 2023 - November 2024
Handled customer complaints and inquiries in a courteous and
• efficient manner.
Demonstrated excellent communication skills, both verbal and written,
• in order to effectively interact with customers.
Developed strong customer relationships and loyalty through effective
• communication.
Maintained knowledge of company products to provide helpful
• suggestions and recommendations to customers.
Responded to telephone inquiries and complaints following standard
• operating procedures.
Greeted customers by name and displayed respectful attitude, helping
• develop rapport with customer base and build lasting relationships. Utilized problem-solving techniques to identify solutions for complex
• customer inquiries.
• Record keeping
• Active listening
• Time management
• Call center experience
• Customer relations
• Team collaboration
• Payment processing
• Assisted with training and mentoring new team members. Assisted customers with product selection by providing detailed
• information about available products and services. Maintained an updated knowledge base of current products, services,
• pricing, promotions.
Participated in team meetings to discuss new ideas for improving the
• overall quality of customer service provided.
Remained open to feedback from supervisor and peers to build and
• improve skills set.
Logged details of customer service calls in computer system following
• correct protocols.
Bachelor of Science (B.S.) in Marketing
GWINNETT TECTNICAL COLLEGE, LAWRENCEVILLE
EDUCATION
CERTIFICATIONS
• Payroll, NACPB, 2024
Contact this candidate