Social Media, Office Manager, Customer Service, Property management
Resume:
Shelby Scott
Professional Summary
Strategic General Operations Manager leads by example, builds strong relationships and influences frontline staff to drive results. Delegates and manages projects and activities in time-sensitive environments. Excellent written and oral communication skills to deliver engaging, informative and well-organized presentations.
Experience
Harvest/ Liechty Homes Fergus Falls, MN
•Data entry
•Self motivation
•Marketing strategy
management
• Decision-making
•Customer service
•Creative thinking
• Leadership
•Verbal and written
communication
• Management
Colorado Springs, CO
W: shelbyscott0728@gmail.c
om
Skills
October 2023 - February 2025 Office Manager/Property manager Managed different modular home communities owned by the company
Handled complaints from tenants
Greeted potential home buyers and helped answer any questions they may have
•Oversaw the transition and rebranding from previous owners to new purchasing company. Implemented new policies and gathered in new and old clients.
•Updated personnel records to document promotions, performance reviews, and other employee transactions.
•Coordinated office events, meetings, and appointments for staff members. Received Rent from tenants and handled company deposits with bank.
•Handled confidential information with discretion, including sensitive HR matters.
•Received and directed incoming calls to personnel and voicemail, facilitating office communications.
Self Employed/Remote Houston, TX
January 2020 - Current
Social Media Marketer
•Created engaging content in form of blog posts, images, videos, and podcasts.
•Tracked competitors' social media activities to stay informed about industry developments.
•Developed and executed social media marketing strategies for various platforms.
•Managed and updated company profiles on Facebook, Instagram, Twitter, and LinkedIn.
Dayna Simon Real Estate Houston, TX
January 2018 - September 2023
Real Estate Office Manager
English
Native
Education
Atascocita High School, Atascocita TX
•Supported team productivity by maintaining consistent office supply levels.
•Managed daily scheduling and coordination of property viewings for potential buyers.
•Coordinated with property management teams for maintenance and tenant issues.
•Trained staff members in processes and procedures. JC Cleaners Houston, TX
July 2015 - January 2018
Head of Operations
•Prepared team schedules with focus on maintaining optimal employee coverage for business needs.
•Managed customer experiences with close eye on team interactions, touchpoints and methods of engagement.
•Established clear expectations and objectives for team members and helped each achieve goals.
•Reviewed financial statements and activity reports to measure productivity or goal achievement.
•Helped team members tackle daily workloads with confidence through empowered training and motivational strategies.
Language
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