Medical Billing Customer Service
Resume:
LaTisha Mason
Washington, DC 20008
**************@***.***
Dear Sir or Madam:
Attached is my resume for your review and consideration. My professional experience will show that I have strong medical billing skills that support the goals of medical organizations and to provide customer care for various companies.
I have proficient knowledge and experience in both Microsoft and various medical billing programs including: Excel, Word, Access, PowerPoint, Omnisys, Fastrack Health Care System RT Therapy, NetHealth Therapy. I utilize these applications on a daily basis in order to process medical bills, create spread sheets and documents. I am a team player; however, I am capable of working independently. As a medical billing professional, I have mastered the skill of multi-tasking to perform my duties. In addition, I work well under pressure and can operate in a diverse work environment.
I am confident that my education and professional experiences meet the criteria for the available position. I am available to discuss with you, in detail, my experiences and how I will benefit your team. Should you have any questions or concerns, please contact me at 202-***-****. Thank you and I look forward to hearing from you.
Sincerely,
LaTisha Mason
Enclosure: Resume
LaTisha Mason
2950 Van Ness ST NW
Washington, DC 20008
**************@***.***
OBJECTIVE:
Provide high-quality customer service support in a dynamic organization. Perform a broad range of professional services, which achieve maximum customer satisfaction and mission accomplishment.
EXPERIENCE:
NovaCare Rehab Therapy
PSS/Admin Asst
05/2019-Present
*Customer Service
*Admin Assistant Duties
*Assist Physical PT in exam rooms
*Open/Close Clinic
*A/R Balance cash books at the end of the day and month
*Fax, Phone, Scan, Email, Schedule, Set up exams rooms
*Order supplies for the front office and breakroom
*EMR, Medical record request, RX & Referrals, Prior Auth's Ins Verifications
SAFEWAY 01/15 – 03/2019
PIC/Front Asst. Manager, Bookkeeper, Customer/Checker
Accepts/Receives deliveries and assists vendors with unloading good/valuables
Addresses customer service complaints/issues
Assists customers in the store with locating items, refunds, and returns daily
Cleans check stands and prepares for next business day
Completes sales and purchases with customers
Counts money for accuracy with checkers to ensure the total amount is correct
Makes deposits and performs store closure as well as picks and loans
Opens/Closes store as needed
Performs quality assurance checks to ensure all inventory has been received
Processes refunds and returns as needed
Provides safety checks throughout various departments in the store(s)
Trains new cashiers and courtesy clerks
Travels to other stores and provides assistance when necessary
GRUBBS CARE PHARMACY 03/06 – Present
Medical Billing Specialist, Durable Medical Equipment (DME) Technician,
Accounts Payable/Receivable, DC Medicaid Representative
Answered and routed all incoming phone inquiries for DME and pharmacy requests
Assisted customers with processing refills
Delivered medicine/equipment to patients at their homes
Faxed, filed, and copied patient referrals as necessary
Greeted patients upon entering the pharmacy
Mastectomy fitter
Processed all DC claims for DME supplies
Processed and billed all prior authorizations for DC Medicaid
Processed medical supply orders for DC Medicaid, Medicare, Charter Alliance, and Unison
Processed Medicare/Medicaid claims through HBS software via Omnisys
Provided data processing for all patients demographics into Fastrack system
Requisitioned office supplies
Reviewed medical claims before final submission
Served as liaison between patient and pharmacy as needed
Trained new office staff on Standard Operating Procedures (SOP’s)
Updated patients demographic information
Verified patients insurance information
FRIEND’S AND COMPANY 08/05 – 03/06
Medical Billing Specialist
Answered patient inquiries about account information
Created new patient charts
Gathered necessary information for monthly reports
Processed Explanation Of Benefits (EOB's)
Processed electronic claims for payment
Worked with office staff to ensure timely and accurate billing
QUADRANT 06/05 – 08/05
Medical Billing Specialists
Answered and routed all incoming phone inquiries to appropriate staff
Collected and processed payments over the phone
Filed patients charts, faxed, and copied as necessary
Posted insurance payments to patients accounts
Processed copayments and filed patients charts
Processed electronic claims for payment
Processed Explanation Of Benefits (EOB's)
Reviewed medical claims before submission
ACS 12/04 – 06/05
Data Entry Clerk
Entered 1500 forms into system
Entered medical payments into system
Processed claims for DC Medicaid
Processed electronic claims for payment
Reviewed and rejected incorrect claims submittal’s
Scheduled patients appointments
Dr. Friedman’s Office 06/02 – 12/04
Receptionist/Medical Billing Specialist
Faxed, filed, and copied patient referrals as necessary
Maintained office files
Prepped charts for appointments
Posted medical payments
Processed Explanation Of Benefits (EOB's)
Processed copayments and filed patients charts
Updated patient demographic information
Verified patient insurance information
CVS PHARMACY 01/01 – 05/02
Pharmacy Technician/Supervisor
Filled prescriptions for customers
Ordered medication for customers
Ordered stock for front store
Oversaw daily operations of opening/closing store
Paid invoices to vendors
Supervised night shift crew for closing
EDUCATION:
High School Diploma, Cardozo Senior High School, 1991
COMPUTER SKILLS:
MS Office Suite, MS Outlook, Omnisys, Fastrack Health Care System, NetHealth Therapy, RT Therapy
REFERENCES:
1.Elizabeth Gomillion
(Cell) 202-***-****
(Home) 301-***-****
**********@*******.***
Jacqueline Kirksey
(Cell) 202-***-****
**********@***.***
Matthew Cole
(Cell) 703-***-****
Mrmattcole @yahoo.com
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