Patient Services Medical Office
Resume:
Kinjal Chahwala
Ventnor City, NJ *****
**************@*****.***
Solution-focused healthcare professional successful at handling high-volume medical centers. Pursuing similar position where exemplary patient focus and leadership skills can be well-utilized. Collaborative team player adept at creating and implementing strategic plans. Strong knowledge of the medical setting and organizational skills. Recognized for staff development leading to high performing teams. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Director of Pediatric Operations
Angelic Health-Atlantic City, NJ
May 2024 to Present
• oversaw the day-to-day operations of the medical practice, including scheduling, billing, and patient services, cleaning, security, and occupational health and safety
• oversaw hiring and training of new clerical staff, develop work schedules, and supervise office personnel including training and performance evaluations
• monitored key performance indicators
• maintained good provider relations and acted as a liaison between clinical and administrative staff
• tracked licensure requirements for clinical staff
• improved VFC-company relations
• ordered vaccines and managed vaccine inventory for VFC and private vaccines
• strong interpersonal, organizational and communication skills
• maintained office efficiency through improving patient flow
• troubleshoot IT issues
• understanding of medical office procedures and regulations
• assisted in the development, implementation and enforcement of company policies and procedures
• monitored and managed office finances, including payroll, billing, accounts receivable, and budgeting
• maintained electronic medical records (EMR) system
• collaborated with external vendors and suppliers to procure necessary office and clinical supplies
• negotiate with vendors to manage costs of supplies
• helped relocate multiple office locations and set up workflow for new offices Director of Operations
Health First Primary Care & Cool Kidz Pediatrics-Tampa, FL April 2021 to May 2024
• Oversaw 4 Internal Medicine and 3 Pediatric medical centers
• Extensive medical knowledge of all facets of medical center operations
• Identified Key Performance Indicators for all medical centers
• Project Management
• Data Analysis
• Helped reduce company expenses by controlling costs
• PCMH Certification
• Managed Care Experience; Medicare
• HEDIS measures
• Chronic Care Management (CCM)
• Trained interns and newly hired team members on office procedures and eClinical Works EMR
• Provided direct supervision to Pediatric Operations Manager
• ADP Payroll
• Provider credentialing
• Assisted with regulatory issues such as OSHA compliance
• Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability
• Implemented incentive programs to shape organizational culture, optimize procedures for higher efficiency and help the company evolve and grow
• Organized marketing events
• Supervised transportation for multiple offices
• Addressed and remedied all patient or team member issues
• Developed and maintained electronic record management systems to analyze and process data, and ensure efficient workflow
• Provided supervision and management to team of support personnel
• Created and implemented organizational policies and procedures
• Developed close working relationships with front office and back office staff
• Provided outstanding support to entire staff which helped improve process flow and boosted efficiency
• Spearheaded and implemented new projects to expand scope of engagement
• Implemented successful healthcare programs through professionalism, quality of care, medical teaching and patient satisfaction
President / CEO of Port Orange Internists, PA
Port Orange Internists, PA-Port Orange, FL
September 2017 to April 2021
• managed day-to-day center operations of internal medicine practice
• Addressed KPIs
• Maintained up-to-date administrative records, permits, and licenses to monitor operational conditions
• Evaluated suppliers to maintain cost controls and improve operations; ordered supplies; inventory reviews
• monitored monthly budgets
• EMR experience with Greenway Health
• Provider credentialing
• ensure satisfaction of HEDIS measures
• HIPAA compliance, Biohazard Safety measures, clinic permits and licenses, clinic audits
• Implemented incentive programs to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
• Recruited, hired and cross-trained new personnel
• ensure proper diagnostic coding
• Submitted insurance billing, coding and eligibility verifications
• administrative and business operations
• patient scheduling, referrals, medication authorizations, record requests, ensure efficient office flow Education
Master of Business Administration in Healthcare Management Davenport University - Grand Rapids, MI
January 2009 to June 2016
Doctorate of Medicine in Medicine
Windsor School of Medicine
September 2008 to August 2012
Bachelor of Science in Biology
Widener University - Chester, PA
October 2002 to June 2006
Skills
• HIPAA
• Healthcare management
• Medical office experience
• Hospital experience
• Triage
• Medical billing, CPT and ICD-10 coding
• Gujarati, Hindi Language
• Medical Coding
• Medical Scheduling
• Practice Management & Policy Development
• Practice Acquisitions
• Medical Terminology
• Management
• Transcription
• Managed Care, HEDIS
• Relationship Building and retention
• Supervising experience
• Leadership
• Medical office management
• Records management
• EMR systems
• Project implementation
• Medical terminology
• HIPAA
• Pediatrics
• Payroll
• Recruiting
• Human resources
• Office management
• Customer service
• Credentialing
• Communication skills
• Budgeting
• Employee evaluation
• Profit & loss
• Team management
• Training & development
• Mentoring
• Financial acumen
• Time management
• Public speaking
Certifications and Licenses
NJ Driver's License
July 2021 to June 2025
Assessments
Management & leadership skills: Planning & execution — Proficient October 2023
Planning and managing resources to accomplish organizational goals Full results: Proficient
Management & leadership skills: Impact & influence — Proficient October 2023
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Time management skills — Proficient
April 2024
Managing one's own time to complete tasks quickly and efficiently Full results: Proficient
Working with MS Word documents — Proficient
April 2024
Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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