Customer Service Allied Health
Resume:
NICOLET P. RUEDIGER
Allied Health Professional
TELEPHONE
**********@*****.***
ADDRESS
*** ******** ****** ***** ****, Pa.
16046
SKILLS SUMMARY
** ***** ********** *******nce
Leadership
Management
l
Attention to detail
TIme management
Critical thinking
Problem solving
Creativity
Adaptability
Emotional intelligence
Interpersonal communication
Work Ethic
Empathy
Compassion
HIPAA Compliance
Patient/Customer Service
Professional Phone Communication
Specialized technique with needle phobia
Adult/ geriatric/ infant blood collection
Utilization of butterfly needle
15 Years EKG Experience
Medical terminology
Sterile technique
Surgical technique
Creating & Managing Schedules
Microsoft Office Applications
Logistic coordination
Therapeutic communication
Excellent bedside manner
Specialize in patients whose blood is difficult
to obtain
Can type 50+ words/minute
Patient information collection
Collecting vital signs
Patient evaluation
Patient and family advocacy
Teamwork
Collaboration
Conflict resolution
Leadership
Creativity
Progressive minded
Community building
Multitasking
Coaching
Public speaking
Sales
Marketing
Acting
Singing
Dancing/ Choreography
Stage directing/managing
Achieved Dean's List at Allegheny County
Community College, 2018
200+ volunteer hours in choreography and
theatrical performance with adults and
children
Helped build home for Habitat for Humanity,
2011
Practice Fusion
Northstar
Salesforce
Word
Excell
Paycom
Concur
ADP
Beyond Marketing
PROFESSIONAL EXPERIENCE
Center for Organ Recovery and Education Pittsburgh, PA 1/2024-Present Tissue Recovery Coordinator
Coordinates with processors in the recovery of various human tissues and organs for donor recipients and research. Adhere to sterile and surgical techniques while performing specific procedural protocols for recoveries. Responsible for accuracy, packaging and shipping of requested tissues. APPS Pittsburgh, PA 10/2013-10/2023
Mobile Phlebotomist / Sales Director
Responsible for scheduling applicants for life insurance exams. Conduct 100% accurate venipuncture and biometric screenings along with EKG and medical history for submission and approval to insurance underwriter. Provide therapeutic communication to clients that showed apprehension to blood draws and anxieties to the overall process. Adhere to time constraints for the processing and shipping of collected specimens. Perform successful redraws in event of missed phlebotomies from prior examiner.Train new examiners and provide support during onboarding process. Responsible for building clientele and following up with past agencies on a regular basis. Maintain and establish new business by providing education on our quality services. Conduct meetings for individual agencies to provide support and guidance to better enhance their client experience and meet monthly goals more effectively. Eurofins Transplant Genomics Fremont, CA 04/2022-4/2023 Travel Phlebotomist
Perform 100% successful phlebotomies for post kidney transplant patients. Manage coordination and scheduling for patients of STAT, urgent, and routine orders across a four state territory. process, shipping and delivery of specimens at local labs per order request daily.
Transformation Wexford, PA 12/30/2020-4/2022
Transcranial Magnetic Stimulation Therapy Patient Coordinator/Manager Responsible for managing social media platforms and working directly with our marketing team to assist and develop better ways to uncover and meet patient needs. Work directly with patients and their loved ones to provide education on our various treatments offered of TMS, Ketamine, general psychiatry care, and talk therapy. Managed patient scheduling for multiple offices, Determined patient needs per their medical history and filter into appropriate appointments with various providers. Work directly with insurances to obtain pre authorization, gather patient medical history and records to qualify patients for Transcranial Magnetic Stimulation Therapy sessions. Certified to perform TMS treatments through Neurostar.
EDUCATION
Studied: Nursing
Ohio Valley Kennedy Nursing School - McKees Rocks, PA 8/2019-10/2020 Studied: Bachelors of Science -General Studies
Community College of Allegheny County - Pittsburgh, PA Dean's List -Summer Semester of 2018
Studied: Nursing
California University of Pennsylvania - California, PA 8/2019-10/2020 Certification: Phlebotomy 4/2007-07/2007
Butler County Community College - Butler, PA
Studied: Theater
Butler County Community College - Butler, PA 8/2002-5/2003 Studied: High School Diploma
College Preparatory Living Heritage Academy - Lenexa, KS 8/2000- 6/2002 Phlebotomy Certification
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