Customer Service Branch Manager
Resume:
MUHAMMAD ISRAR UDDIN
Personal details
Name
MUHAMMAD ISRAR UDDIN
Email address
*************@*****.***
Phone number
+60(0)115*******
Address
Waheed Plaza, Blue Area,
Islamabad, Pakistan
Date of birth
February 3, 1991
Education
F.A
2012
BISE Peshawar Board
SSC
2009
BISE Peshawar Board
Skills
Leadership
Team
Management
Customer Service
Financial
Management
Problem Solving
Sales Strategies
Decision Making
Professional Summary
Results-driven professional with extensive experience as a Branch Manager, Supervisor, and Head of the Grocery Department, complemented by expertise as a Cashier and Receptionist. Adept at overseeing daily operations, leading teams to achieve performance targets, and ensuring exceptional customer service. Skilled in cash management, inventory control, and staff training, with a strong focus on operational efficiency and client satisfaction. Known for effective communication, problem-solving abilities, and maintaining a professional work environment. Proven track record of driving business growth and fostering a positive workplace culture. Experience
Branch Manager 2023 - 2024
Mydin Mart Sungai Argano, Malaysia
Branch Manager 2020 - 2023
Pak Grocer, Malaysia
Supervisor 2018 - 2020
MyMydin Puncak Alam, Malaysia
HOD Grocery Department 2016 - 2018
MyMydin Shah Alam, Malaysia
Cashier 2015 - 2016
MyMydin Mart Pudu, Malaysia
Receptionist 2012 - 2014
Chai House, F-8/1 Islamabad
Receptionist Nov 2009 - Apr 2012
Guest House F-7/2 Islamabad
Responsibilities
Leadership & Team Management: Supervise, train, and motivate teams to achieve organizational goals, ensuring smooth operations across departments. Develop performance benchmarks, conduct evaluations, and provide constructive feedback for continuous improvement.
Operational Oversight: Monitor daily operations, including inventory management, cash handling, and service quality, to ensure seamless workflows and compliance with company policies. Customer Relationship Management: Address customer inquiries and complaints promptly and professionally, fostering positive Languages
Urdu
English
Bahasa Melayu
customer experiences and enhancing brand loyalty.
Sales & Revenue Optimization: Analyze sales trends and implement strategies to drive revenue growth while minimizing costs. Lead the execution of promotional campaigns and seasonal sales to maximize profitability.
Inventory & Stock Control: Oversee inventory management, ensuring stock levels align with demand and reduce wastage. Coordinate with suppliers and vendors to maintain product availability and quality.
Financial Management: Manage cash flow and banking operations, prepare daily reports, and ensure accuracy in financial transactions. Maintain accountability for budgets and financial planning within the branch or department.
Administrative Excellence: Maintain records of employee attendance, performance, and departmental productivity. Handle scheduling, staffing, and payroll-related tasks efficiently.
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