Technical Support Specialist
Resume:
Kirk L. Butler
*************@*****.***
Professional Summary
Customer-oriented, highly organized IT Technician with strong communication skills and a proven track record of delivering high-quality solutions on time. Specializing in technical support, system administration, and technology management. Adept at troubleshooting, user training, and ensuring compliance with industry standards. A dependable team member with a focus on improving operational efficiency and system performance.
Skills & Technical Proficiencies
●Operating Systems: Windows 7, 10, 11
●Software: Microsoft Office Suite, Active Directory, SCCM
●Hardware: Desktop/Laptop Support, A/V Equipment Maintenance
●Network Support: Connectivity, Printers, Cloud Solutions
●Compliance: DEA, FDA, and industry-specific regulations
Key Responsibilities & Achievements
●Principal technical support for site leadership and primary contact for all users.
●Managed high-volume Help Desk requests, prioritizing and resolving issues with detailed documentation.
●Collaborated with IT colleagues to test, deploy, and train end-users on new technologies.
●Managed custom Windows 7 and Windows 10 systems in a pharmaceutical manufacturing environment, ensuring compliance with company, DEA, and FDA standards.
●Partnered with business teams to identify and address future technology needs.
●Maintained and managed audio-visual equipment in conference and training rooms with 20+ PCs.
Professional Experience
University of Utah – Systems Administrator
●Performed system imaging, iOS, iPad imaging, and, accurate inventory control.
●Provided comprehensive user support and training across multiple sites.
●Managed network connectivity, printer configurations, and cloud storage solutions.
●Administered Active Directory and SCCM for seamless system integration.
OpenText – Technical Support Specialist
●Supported the ApplicationXtender Electronic Content Management System.
●Delivered troubleshooting and support for document management software (SQL, Oracle databases).
●Ensured timely resolution of technical issues to maintain business continuity.
Biomerics – Desktop Support Specialist
●Maintained and updated Windows 10 client PCs and laptops, ensuring optimal performance for lab instrument connections.
●Supported IP phones, print devices, and A/V conference room equipment.
●Managed Active Directory and Group Policy to streamline system operations.
Intermountain Healthcare/Apex Systems Inc. – Telehealth Systems Support
●Led the replacement of 200+ Xi3 mini-computers with Intel NUC systems running Windows 10.
●Developed and implemented peripheral setups for suicide risk and patient fall monitoring using SurfacePro and Xbox camera technology.
TEVA/CEPHALON – IT On-Site Support Specialist I/Client Services Analyst III
●Domain migration team for 400+ Actavis users and systems with minimal disruption.
●Managed hardware/software updates for critical systems in compliance with FDA/DEA standards.
●Configured and customized Windows 10 laptops for engineering groups (SolidWorks, AutoCAD, VMware).
●Modernized phone systems using Avaya VoIP solutions and centralized software licensing.
Education & Certifications
●Network+ Certification
●A+ Certification (Operating System Technologies, Core Hardware)
●Microsoft Office Suite Certification (2003–Office 365)
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