Customer Service Facilities Management

SUMMARY

Operations and Facilities Management professional with over 20 years of experience leading operations, managing teams, and implementing solutions to meet organizational needs. Strong decision-maker focused on operational efficiency, customer satisfaction, and team development. Skilled in staff management, training, and maintaining performance in dynamic environments.

PROFESSIONAL EXPERIENCE

Operations Manager

Tropical Smoothie

May 2021 – Present

Key Responsibilities:

Staff Management: Hire, train, and schedule staff to ensure excellent customer service.

Inventory Control: Manage stock levels, order supplies, and minimize waste.

Quality Assurance: Maintain food and drink standards and ensure compliance with health and safety regulations.

Customer Service: Handle complaints and maintain high customer satisfaction.

Financial Oversight: Track sales, manage budgets, and meet financial targets.

Marketing: Implement local promotions and drive customer traffic.

Operational Efficiency: Optimize processes to improve productivity and reduce costs.

Compliance: Ensure adherence to company policies and local regulations.

Supervisor, Receiving & Inspection

First Source Electronics, Elkridge, MD

September 2020 – May 2021 (Contract Position)

Key Responsibilities:

Supervised verification of incoming shipments for accuracy and condition.

Led team responsible for inspecting merchandise and documenting discrepancies.

Managed inventory records and ensured proper invoicing documentation.

Supervised forklift operators, ensuring adherence to safety protocols and operational efficiency.

Provided performance feedback and conducted team meetings to address challenges and improve productivity.

Warehouse Lead Technician & Procurement Supervisor

Coram CVS, Columbia, MD

October 2018 – September 2020

Key Responsibilities:

Led a team of warehouse technicians and logistics staff to ensure accurate and timely order fulfillment.

Managed procurement and inventory processes, ensuring on-time deliveries and operational efficiency.

Approved invoices and maintained strict budget control.

Handled returns and claims for damaged goods, ensuring accurate resolution and documentation.

Executed monthly cycle counts and inventory audits, ensuring compliance with company standards.

Spearheaded training and development initiatives, enhancing team proficiency in warehouse operations.

Forklift Operator Fleet Supervisor

Atlas Container Corporation, Severn, MD

February 2016 – September 2018

Key Responsibilities:

Supervised warehouse operations, ensuring efficient truck loading/unloading and inventory accuracy.

Conducted cycle counts and implemented corrective actions to maintain inventory integrity.

Oversaw merchandise inspections to ensure adherence to quality standards.

Directed forklift operators to meet safety guidelines and performance targets.

Trained new employees on warehouse processes, equipment usage, and safety procedures.

Facilities Manager & Administrative Services Supervisor

International Dairy Foods Association, Washington, DC

October 1996 – October 2016

Key Responsibilities:

Managed a team responsible for building maintenance and office operations.

Coordinated office relocations with minimal disruption to business operations.

Managed relationships with external vendors and building management to ensure service quality.

Supervised staff in planning and executing national trade shows and expos.

Directed office construction projects from planning to execution, ensuring budget and timeline adherence.

Trained and developed support staff, fostering a team-oriented culture and improving overall departmental performance.

EDUCATION

High School Diploma

Bowie High School

Trade School Certification

Xerox University, Leesburg, VA (March 1997)

oSpecialized training in Xerox Docutech & Digital equipment.

oFocus on equipment repair, troubleshooting, and operational best practices.

KEY SKILLS

Staff Management

Operational Efficiency

Inventory Control

Customer Service

Quality Assurance

Team Leadership & Training

Procurement & Logistics

Compliance & Safety

Vendor Management

References Available Upon Request

Contact this candidate