Agile Coach/Scrum Master

PROFILE

Highly versatile, top performing executive and individual contributor with over 25+ years of IT and Business consulting experience. Successful record of accomplishment delivering measurable success to clients in business transformation like agile transformations, design, requirements, development, project management, quality assurance, configuration & release management, test & evaluation, and data management. 11+ years of agile transformation at corporations.

Consulting Experience

Agile, Design, Coaching

Agile Training

Application Deployment

Application Maintenance

Application Testing

DevOps

Business Case Development

Business Transformation

Budgeting & Forecasting

Change Management

Client/Server Architecture

Communication

Disaster Recovery

PMO

Kanban

SCRUM

Scaling Agile

Dev & Tech Architecture

Certifications

ScrumMaster® Certification Program (CSM®) - Scrum Alliance

Certified Scrum Product Owner® (CSPO®) - Scrum Alliance

Advanced Certified ScrumMaster (A-CSM ) Scrum Alliance

Certified Scrum Professional (CSP-SM) – Scrum Alliance

Certified Enterprise Coach (CEC) – Scrum Alliance – Pending 2025-2026

Certified LeSS Practitioner – Large Scale Scrum (LeSS)

Certified SAFe® 5.0 Advanced Scrum Master (SASM)

PMP Certification (Expired)

Plus, too many other Classes/Certs from my past to list out…

Education

Penn State University

ScrumMaster® Certification Program (CSM®), Penn State Scrum Alliance Certification Course

Certified Scrum Product Owner® (CSPO®), Penn State Scrum Alliance Certification Course

Effective User Stories for Agile Requirements BUSAD 5812: Penn State Course

Villanova University

Master’s Certificate in Project Management PMI

Essentials of Project Management PMI

Mastering Project Management PMI

University of Phoenix

BS - Business / Information Technology

Work Experience

LAI (Lean Agile Intelligence) at IBX (Independence Blue Cross) 1/2022 – Current

Sr. Scrum Master (Agile Transformation Coach)

Joined LAI as a Sr. Consultant and was placed at IBX to support their Agile transformation as a Sr. Scrum Master. Helped with ground floor assessment on how to turn the Scrum Teams around to a consistent and predictable environment. LAI’s tool was used to assess the scrum team’s maturity, and we used it to right the ship as they say. I worked with the MP (Member Portal) Scrum Teams which is used by IBX customers for their health insurance and benefits. Worked in a Microsoft Azure DevOps environment. Trained and supported culture change with the Scrum Teams, Product Owners, IT management and the business teams. Helped and supported system changes to allow an agile environment to thrive.

Freedom Mortgage Company 11/2020 – 12/2021

Sr. Scrum Master (Agile Transformation Coach)

Hired by Todd Hinton EVP to work with EDS Enterprise Data Systems (Data Engineering & Reporting) to support an agile transformation before FMC’s IT division started theirs. Responsible for taking this division from waterfall to Agile teams. EDS is about 80+ members with 9 Scrum, 2 Kanban teams. Performed training for Management, development team members and PM’s to be Scrum Masters in the Agile Framework. Supported/Trained the BAs to emerge to be Product Owner’s. Helped hire a lead Product Owner Director which created a new team for Information Management of PO’s and as mentioned former BA’s. After watching each team and how they worked, they designed an agile system for Scrum & Kanban teams using ServiceNow to Jira boards. I also supported the project to implement iHub a ServiceNow product to spoke to Jira for seamless ticket creation and updates. This was the model for FMC’s IT departments to use even though they had a consulting company helping them with their transformation. As a result, they used the outside consulting company less. Well versed in the use of Jira and Confluence software.

Successful implementation for the agile framework (Culture Change)

Lots of Agile Training

Implemented Scrum ceremonies, Sprint Planning, Daily Stand-up, Sprint Review/Demo, Sprint Retrospective, and Refinement Sessions

Facilitated communication practices between Product Owner/Stake Holders and delivery teams

Ensures proper adherence to SCRUM methodologies – Coached all Team members, Management, Business Stake Holders & PO’s

Alignment against various SCRUM ceremonies as needed by the team

Provides various Metrics/Reporting on SCRUM performance, including velocity and burndown charts. Running averages metrics.

Started “Scrum of Scrums” meetings with some teams to flush out inter-team dependencies

QlikTech International (Qlik) (Philadelphia, Pa) 3/2017 – 5/2020

Scrum Master/Coach

Hired by Sean Wechter CIO to help design and implement an agile framework for the IT department. Trained teams and fellow Scrum Masters with the Agile Framework and coaching. Supported and trained the Product Owners as needed in their roles. Worked with the business to help with transformation to agile. Hosted several development teams as Scrum Master covering SalesForce (SFDC), their CRM platform, Data Analytics using Qlik software and a Data Engineering team that managed the data to QVD’s the native QlikView format. Also worked with Joe DosSantos CDO to implement the same Agile Framework we did for IT. This was a new reorganization of how business Data reporting is managed at Qlik.

Successful implementation of the agile framework at Qlik and coached Scrum Masters & PO’s and Business Leader.

Supported Scrum process and ceremonies, Sprint Planning, Daily Stand-up, Sprint Review, and Sprint Retrospective

Facilitated communication between Product Owner/Stake Holders and delivery teams

Ensures proper adherence to SCRUM methodologies – Coached all Team members, Management, Business Stake Holders & PO’s

Alignment against various SCRUM ceremonies as needed by the team

Provides various Metrics/Reporting on SCRUM performance, including velocity and burn down charts. Running averages

Hosted “Scrum of Scrums” meetings to flush out inter-team dependencies

Comcast Cable Inc. (Philadelphia, Pa) 2/2016 – 3-2017

Scrum Master/Coach

Hired by Anthony Troy to design a Scrum/Agile process that supports the needs of Analysts & Engineering professionals for the XBI Data Analytics team. XBI had 8 teams, and I managed 7 of those teams daily. The products delivered were Business Analytics, Dashboards, and Data Integration covering the metrics gathered from the X1 platform (Xfinity). September of 2016 a reorganization changed from XBI to the DEAP Team. (Data, Engineering, Analytics, & Platform)

Responsible for managing a SCRUM team via SCRUM processes

Facilitated backlog grooming, sprint planning, and resource tasking

Facilitated communication between Product Owner and delivery teams

Ensures proper adherence to SCRUM methodologies

Planned and executes against various SCRUM ceremonies as needed by team

Facilitated daily scrum, ensure blockers are communicated

Provides various metrics on SCRUM performance, including velocity and burn down charts

Publicis TouchPoint Solutions (Yardley, Pa) 1/2016 – 2/2016

Sr. IT Project Manager/Scrum Master

Hired to lead an acquisition project of PDI Inc. covering the integration of PDI’s IT systems into TouchPoints IT environment. This consisted of servers and applications and custom developed reports. Consolidated vendors and led the integration efforts. Weekly project reporting of project status to the executives.

AmeriGas Propane Inc. via Jason Roberts (King of Prussia, Pa) 9/2015 – 1/2016

Scrum Master

Hired to lead the FAST.NET Re-platform project to bring a 20+ year cash to order & inventory control system written in Cognos Powerhouse code up to date using a Microsoft .Net/SQL environment. The current FAST System is responsible for 60% of the revenue that AmeriGas generates on a yearly basis. The FAST system is a homegrown ERP system. Responsibilities include:

Responsible for managing a SCRUM team via SCRUM processes

Facilitates backlog grooming, sprint planning, and resource tasking

Facilitated communication between Product Owner and delivery teams

Ensures proper adherence to SCRUM methodologies

Planned and executed against various SCRUM ceremonies as needed by the team

Facilitated daily scrums, ensure blockers are communicated

Provides various metrics on SCRUM performance, including velocity and burn down charts

Air Products & Chemicals Inc. (Allentown, PA) 2/2011 – 9/2015

Sr. IT Project Manager / Scrum Master

Sr. Project Manager/Contractor/Employee working in Air Products Global IT PMO and reporting to the PMO Director. Practice lead for MS Project Scheduling, working with the PMO members to instruct and approved standards for how to build a project plan with MSP 2013. Performed Project Rescues to help other PM’s/Projects that were in trouble. AP is in the middle of an “Agile” transition to use Scrum, ScrumBan, & (Kanban) methodologies.

Projects:

Supported and lead a “Grass Roots” effort for an Agile Transformation

Several Cyber Security Projects for Development & Deployments Program

Microsoft SharePoint 2012 CMS Project

MASE - 400+ Application Migration from Win 2003 Server to Win 2012 & MS 2012 SQL Server

Quest - Quintiq Enhancement Project

SAP SUP to SMP Mobile Platform Upgrade Project

SAP Hana Deployment Project

Quest - PGWI Quintiq Add-on Functionality

Training Solutions & Automation Project

Quest - Quintiq, Automated scheduling across LB, PG & CryoEase businesses

Project Amazon - Plant Site Divestiture in Brazil

SAP CRM, CIC, BCM, Development & Deployments Worldwide

Voice Services Consolidation - EMEA, ASIA and NA Program

Microsoft SharePoint 2010/NewsGator Design Project

Cisco Nexus Core Switch Upgrade Project

SAP RFID for Intel Project

IPv6 - IT Infrastructure Project

Data-Core Systems Inc. (SAP Partner & Run SAP Certified) (Philadelphia, PA) 11/09 – 2/2011

Director of Business Development/Project Manager

Reporting directly to the CEO of Data-Core, responsible for building and starting the new SAP partner consulting practice’s business and marketing programs. Set goals and road maps to build the practice to meet the first year’s goal of 4 million in annual revenue. SAP partner-consulting practice working solely with SAP Solution Manager, Run SAP methodologies and SAP Basis support. Attended SAP training E2E040 (End to End Solution Operations with Solution Manager) and E2E060 (Customer COE).

Used IT management & project management background to manage project load with direct clients

Responsible for building and management of the sale team

Set monthly and quarterly quotas for sales team

Developed marketing and advertising programs

National territory - North America primarily

Trade shows presentations ASUG, Sapphire, TechEd, etc.

Consulting services/products delivered:

oSAP Solution Manager

oRun SAP methodologies

oCustomer COE consulting

oSAP Basis Support – onsite & remote

oSAP upgrade projects

oSAP consultants covering all areas of the application suite

oSAP Project Management

oSAP Testing, TAO, HPQC

Independent Consultant (Doylestown, PA) 2/09 – 11/09

Sr. Project Manager - Consultant

Consulted with several companies managing their IT projects and evaluating business requirements. Projects covered - IT infrastructure and software deployments. Evaluated different ERP platforms and assisted with vendor selection for a small business.

Air Products & Chemicals Inc. (Allentown, PA) 5/08 – 2/09

Sr. IT Project Manager – Global IT PMO - Consultant

Joined as Sr. Project Manager covering a host of projects working in APCI’s Global IT PMO consisting of a group of about 40+ Project Managers worldwide.

SAP BI Financial Dashboard Phase 1 - This project was one of the top ten highest initiatives for Global IT and the number 1 project for the CFO. The project would deliver SAP financial data with drill down capabilities through a web portal to the top 40 managers in Air Products. This was a 1-million-dollar project to get basic functionality out to the managers. Phase 2 will see the evaluation of better software tools and is estimated to be a 4-6-million-dollar project.

280-million-dollar divestiture project of the US APH (Air Products Health) business division to four separate buyers. All IT infrastructure and applications transitioned to new companies as the scope of the project.

Microsoft IAG (Intelligent Application Gateway) SSL/VPN picked as a replacement to the AT&T SSL/VPN. Project scope was to in source the hosting of the of the remote client access to APCI’s infrastructure. The project saved $400,000 in year savings.

The Judge Group Inc. (SAP Channel Partner) (Conshohocken, PA) 1/08 – 5/08

Account Manager/Project Manager

Responsible for initiating new business opportunities with a new and existing client base focused on the Delaware Valley with latitude to work nationally and incorporating Judge’s offshore model. Lead project manager responsible for building teams of consultants delivering new ERP implementations, upgrading projects, infrastructure, and application development projects.

Established new client relationships and secured vendor agreements with Allstate, Comcast, FMC, and PNC Bank to name a few.

Responsible as project manager/leader for all aspects e.g., scope, objectives, deliverables, work breakdown structures, change management, scheduling meetings, budgeting, and reporting status to clients.

Xsell Resources Inc. (Willow Grove, PA) 1/07 – 12/07

ERP/SAP Account Manager/Project Manager

Responsible for initiating new business opportunities with new and existing client base in a national territory. Lead project manager responsible for building teams of consultants to deliver new ERP implementations and upgrading projects.

Built solid, profitable relationships with clients through the delivery of exceptional service characterized by mutual respect.

Established new client relationships and secured vendor agreements with Merck & Co., DHL, Newell Rubbermaid, Rohm & Haas, FMC Corporation, Tasty Baking and Sunoco to name a few.

Used project management methodologies to build architected solutions for our clients.

Responsible as project manager/leader for all aspects e.g., scope, objectives, deliverables, work breakdown structures, change management, scheduling meetings, budgeting, and reporting to clients.

Supplied contractor professionals cover all flavors of ERP including SAP, Oracle, PeopleSoft, and JD Edwards.

FMC Corporation (Philadelphia, PA) 8/03 – 12/06

Network Operations Manager/Project Manager

Hired to manage a 24x7x365 Network Operation Technicians supporting FMC’s corporate data centers and lead project manager for infrastructure and applications projects.

Set direction standards and policy for all corporate network operations and remote sites.

Managed operations staff consisting of FMC employees, Drexel coops and consultants to cover a 24x7x365 work schedule.

Prepared performance appraisals for staff members.

Trained and coached staff while remaining technical leader and decision maker for technology deployed.

Met with FMC business divisions for technology reviews and project development.

Created and developed SLAs for network infrastructure and servers for FMC clients, business divisions and IT management.

Worked to improve audit controls, security and safety policies for SOX compliance covering SAP and Windows systems.

Improved and maintained business continuity plan. Project manager of the annual disaster recovery test of key systems. Created a disaster recovery template for remote sites to create their own plans. A huge success with the supported and non-supported remote sites.

Negotiated and managed vendor contacts. Reduced costs by consolidating vendor services and engaged new vendors for completive quoting.

Project manager offshore model and designed the plan to move half of the operation staff positions to Manila Philippines. Setup trained and managed a remote operations office with support staff. This set the model for other services to consolidate in Manila. Consulted with other groups within IT to capitalize on this offshore model idea.

Project manager to In-sourced disaster recovery contract from IBM disaster recovery services resulting in $230K annual savings.

Project manager for a documentation process to support Network Operations. (Runbook)

Championed the idea to roll out change management process and coupled that to the operations processes.

Project Manager - streamlined inventory process. Utilized a website with a SQL backend.

Followed project management metrologies to deploy and manage IT projects on time and under budget.

Lead projects as project manager or lead engineer to deploy the application infrastructure for custom in-house developed and pre-packaged software e.g., SAP (NetWeaver & Portal), Internal and external websites (FMC.com & intranet sites), Manugistics for Biopolymer Div, B2B projects (webMethods) and custom developed applications to service business needs.

Managed a 1.2-million-dollar budget.

FMC Corporation (Philadelphia, PA) 10/01 – 8/03

Senior Technical Analyst (Network Infrastructure Supervisor & Project Manager)

Hired to architect and manage IT projects, manage/architect SAP, Windows Server, Network, Applications and set infrastructure standards corporate wide.

Project Manager of a nine-person team to evaluate and deploy a Desktop Management solution corporation wide. Microsoft SMS 2003 server prevailed. Deployed the server infrastructure worldwide. Streamlined the desktop management process resulting in a higher level of service and client satisfaction.

Project manager for in sourcing of FMC’s external web presence “www.fmc.com”. The project netted an annual cost savings of $400K.

Corporate Data Center Disaster Recovery; worked as a project manager in a large team where each focused on an area as a sub-project. The project results were successful, resulting in a tested and disaster recovery plan for the corporate head quarts and as a template for the remote sites.

Championed the idea to upper management to reevaluate current hardware vendor for server equipment. Employed a five-person project team to evaluate the top three vendors for server equipment. Hewlett Packard ProLiant server equipment prevailed based on their strong management offerings and 20% cost savings over the current vendor.

Coordinated an effort to standardize patch management for the desktops and servers corporate wide. A process for testing new hot fixes and service packs was introduced and a communication team was employed to broadcast the updates corporate wide.

Project Manager and worked with MCS (Microsoft Consultant Service) to design AD corporation wide. Eighteen NT 4.0 domains collapsed to a flat AD structure. Managed a deployment project to roll out AD to remote locations worldwide.

Rohm and Haas Company (Philadelphia, PA) 6/98 – 10/01

Lead Network Engineer (Server Technical Support Team Leader/Supervisor)

Asked to join Rohm and Haas Server Technical Support team to design and support their enterprise network and lead IT projects.

Lead a team of engineers in supporting 40 AS/400, 90 UNIX, 850 Windows and Novell servers worldwide with the majority of 500+ servers in the Philadelphia data center.

Established and introduced ideas for the Philadelphia corporate data center mirroring excellent operation utilizing state of the art SAN technology and monitoring software to support the SAP and Window environments.

The area of expertise was MS IIS web servers and management of the production server environment managing a team of up to eight technical support engineers.

Project lead in the Application Deployment Process (ADP). The ADP process is an in-house project management process for deploying business driven solutions for applications or IT related infrastructure projects.

Lead a large-scale server consolidation project resulting in the reduction of 225 servers.

Worked with Microsoft Consulting Services to replace/upgrade the current NT 4.0 domain model with Windows 2000 Active Directory (AD).

Lead projects as project manager and lead engineer to deploy the application infrastructure for custom in-house developed and pre-packaged software e.g., Internal and external websites (rohmhaas.com & intranet sites), supply chain projects (Manugistics), business intelligence (Cognos) and many custom developed applications to service business needs.

INTERESTS

Bicycling, Model Airplane Building, Car Mechanics, & Golf

REFERENCES FURNISHED UPON REQUEST

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