Call Center Customer Support

SHANDA WEDDERBURN

Salt Marsh, Falmouth, Trelawny. Jamaica

876-***-****

️ash.*.****@*****.***

PERSONAL SUMMARY

I am a highly skill professional providing exceptional services, building loyal relationships and solving problems. I have over seven years customer service experience in a call center environment. I am friendly, upbeat with excellent communication skills. I am dependable, trustworthy and works well with minimal supervision. I am a team player and works well with others

EXPERIENCE

Teleperformance Feb-Present

Pipeline Communication Oct-Nov 2022

Customer Support

Outbound cold calling

Advance Call Center Technologies 2021-2022

Customer Support

Back-office agent resolved tickets for customers’ promotional items.

Alorica 2015- 2021

Customer Support

Troubleshooting internet connectivity issues

Appointment setting

Handling billing inquiries

Inbound sales

Reservation for flights, hotels, and car rentals

Data entry

EDUCATION

Brown’s Town High School 2000- 2005

High School Diploma

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