Credit Union Environmental Compliance

Diane Nicholson

*******@******.***

301-***-****

California, MD

Objective: To obtain a position within a company whereby basic contractual concepts and other professional expertise that can be used to advance capabilities allowing opportunities for advancements and greater contributions to the organization.

General Operations: Creating customer driven environments; managing and educating individuals and companies on environmental compliance and safety regulations; recruiting and motivating staff to perform at their highest levels; engage volunteers and community partners in program enhancement; initiate quick resolutions with timeliness and accuracy.

Senior Legal Collector

Municipal Employees Credit Union

BALTIMORE, MD

June 2024 - Present

• Prepare suits for attorney or collection agency prior to thirty (30) days after charge off date.

• Annotate the collection system.

• Scan documents in the proper folder on hard drive

• Process financial assistance approved by BOD within five (5) days after the approval.

• Perform the correct file maintenance.

• Send the appropriate letter.

• Process /balance charge off prior to end of the month.

• Post monthly remittances from collection agency or attorney.

• Review POA’s, settlements, affidavit.

Retreat Leader

Camp Maria Retreat Center

Leonardtown, MD

SEPTEMBER 2016 - July 2023

· Supervision of Housekeeping services.

· Uphold the highest standards of cleanliness, safety and conduct.

· Work with the Director and all other involved personnel to schedule and supervise the routine and annual cleaning of all buildings and furnishings.

· Knowledge of housekeeping process and procedures.

· Maintains a safe, secure and healthy environment by establishing, following and enforcing sanitation standards and procedures; complying with any regulatory requirements; health department and fire department regulations.

· Oversee all cleaning of bedding, schedule the cleaning and storage of bedding upon close of cabins.

· Purchase, re-order and maintain housekeeping supplies and inventory.

· Maintain the housekeeping budget, providing billing summaries and expenses.

· Ensures the proper maintenance of all equipment; make arrangements for repair and/or replacement of used or damaged equipment.

· Oversee inventory and purchase of all equipment and supplies needed for the job.

Control costs and minimize waste, ensuring high quality of service.

· Carry out other tasks as assigned by the Director.

Recovery Specialist I

Money One Federal Credit Union

Largo, MD

October 2022 - June 2023

· Monitor payments for late and/or delinquency status . Follow up on delinquent, high-balance, and overdue credit balance accounts by phone and/or letter. Ensure professional interface with members.

· Contact high balance and /or delinquent members by telephone and mail to determine the reasons for balance or delinquency and assist them in developing plans to bring accounts to a current status. Develop workout plans and collect on overdue accounts wherever possible.

· Assist members with delinquent Real Estate loans to resolve delinquency.

· Determine when loan collateral should be repossessed and serve as liaison with

3rd party vendors in handling repossession of collateral.

· Attend hearings and serve as liaison coordinate with attorneys for all accounts assigned.

· Update the status of accounts daily with accurate detailed notes and follow up actions.

· Participates in phone queue coverage and makes outbound calls as needed.

· Acts as liaison with third party vendors to include transfer of information, posting of payments and updating accounts.

· Perform administrative tasks as needed related Collections daily processes.

· Performs other Collection, Operations, and/or Member Service duties as assigned.

Debt Solutions Representative

Money One Federal Credit Union

Largo, MD

February 2022 - October 2022

· Works directly with Credit Union members to resolve matters regarding their past due financial products.

· Update the status of accounts on a daily basis with accurate detailed notes and follow up actions.

· Participates in phone queue coverage and makes outbound calls as needed.

· Acts as liaison with third party vendors to include transfer of information, posting of payments and updating accounts.

· Perform administrative tasks as needed related Collections daily processes.

· Performs other Collection, Operations, and/or Member Service duties as assigned.

Collection Officer

Clara Barton Gederal Credit Union

Wahington, DC

SEPTEMBER 2006 - September 20009

· Managed delinquent portfolio ranging from ten (10) days past due to charge offs

· Manage Consumer Credit Counseling Coded Report accounts for Bankruptcies and

Litigations

· Prepare monthly end reports for the Executive Board of Directors

· Supervised Member Service Representatives

· Prepared loan files for repossessions

· Process Writ of Attachments and Garnishments

· Reconcile budget and financial statements

· Oversaw planning, implementation, budgets, recruitment, and reporting of all organizational/companies

· Review and revise reporting data and invoicing for submittal to funding sources.

· Identify new and additional funding sources for upcoming program sustainability, ensuring those funds will be used adequately and effectively towards the project/program.

· Identified and resolved urgent issues

· Analyzed sale figures and project future sale quantities for maximum profits

· Exercised independent judgment and serves as the primary contact and consultant regarding a variety of extensive financial decisions that encompass the planning, execution, administration, and termination of complex and sensitive money lending

· Analyzed account activities on current portfolio and follow up with clients via e-mail, telephone and fax

· Coordinated meetings with clients and other CBFCU staff as necessary

· Conducted relief management assignments for various Branches.

· Coordinate all correspondence for the supervisor’s signature.

Collection Officer

General Services Administration Federal Credit Union

Washington, DC

JULY 2001 - March 2004

· Responsible for Mortgage and Consumer Loans as well as Credit Cards

· Identified delinquencies ranging from fifteen days to charge off

· Administered Risk Based Lending for rewrites and re-aging and prepared vehicles for repossession

· Processed Writ of Attachments and Garnishments

· Generated month-end reports for Board of Directors

· Meet and reported loans and credits accounts that were delinquent

· Worked hand and hand with the underwriting department and Appraisers to determine the fair market value of various assets

· Supervised and administered debt recovery process

· Establish customers repayment schedules and monitor repayment of debts

· Reach out to responsible parties in order to resolve and collect unpaid debt

· Meet, compile and discuss with staff account information needed accounts for resolution

· Weekly prepare statements on delinquent account when customers fail to make payment

· Weekly meet with upper management to discuss new strategies

· Prepares, develops and edits documents, reports, analyses and correspondence from contributing staff members on upcoming tasks

· Coordinate all correspondence for the supervisor’s signature.

· Tracked action items independently and proficiently placing telephone and/or email inquiries on behalf of the company to determine the status of the actions requested, keeping the supervisor fully abreast of the status while the action is pending or once it is finalized.

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