Project Manager It

Vinayak (VIN) Chandola

PMP CSM PRINCE* ITIL ISO *7001 Six Sigma – Green Belt

Enhanced Security Clearance

************@*****.*** Kitchener; Home 613-***-****; Cellular 613-***-****

linkedin.com/in/vinayak-vin-chandola-a41641122

PROFILE SUMMARY

A seasoned IT project and program manager with over 18 years of worldwide experience leading difficult IT initiatives. Specializes in IT Service Delivery, PMO, NOC, Systems Management, Network & Security Support, End User Computing Support, IT Security, Telecom Solutions, Consulting, Pre-Sales, Data center and Transition. Demonstrates proficiency in overseeing multiple projects and implementing industry best practices to ensure effective project governance and risk mitigation, leveraging Agile/SCRUM methodologies to achieve optimal results.

TECHNICAL SKILLS

Project Management

Scrum Master

Project Management Process

IT Service Delivery Management

Budgeting & Resource Management

Project Risk Management

IT Security

Agile/ Scrum

Stakeholder Communication

Team Leadership

Microsoft Project

Jira and Confluence

Problem Solving

Time Management

Conflict Management

Organizational Skills

WORK EXPERIENCE

Independent IT Project Manager (Contractor) June 2024 – Present

Spearheading multiple IT projects for diverse clients, ensuring seamless service delivery, infrastructure upgrades, and cloud transitions.

Providing strategic IT consulting in project governance, risk management, and Agile/Scrum methodologies to optimize execution.

Conducted comprehensive infrastructure assessments, identifying performance bottlenecks and capacity planning strategies.

Led the implementation of automation tools, reducing operational overhead and enhancing efficiency.

Designed and executed enterprise backup solutions using Veeam, ensuring high availability and robust disaster recovery protocols.

Successfully deployed Microsoft Teams across organizations, enhancing communication and productivity.

Project Manager Innovapost, Kitchener October 2021 – May 2024

Developed and implemented project charters, business cases, budgets, risk management plans, schedules, WBS, and RACI documents.

Managed multiple IT projects, including network optimization and LAN/WAN deployment, ensuring alignment with organizational goals and objectives.

Delivered 20+ complex projects, surpassing quality, schedule, and budget targets, achieving a 4.5 basis-point satisfaction rating.

Oversaw migration of infrastructure and applications to AWS, Azure, and IBM Cloud, improving system efficiency by 25%.

Managed data migration with minimal downtime (<1%) and ensured 100% data integrity.

Managed stakeholder communication, ensuring 90% alignment with project goals and objectives.

Managed financials and budgets, optimizing resource allocation and achieving a 10% cost reduction.

Translated technical details into non-technical language, resulting in a 30% improvement in stakeholder understanding and collaboration, ultimately contributing to project success.

Implemented effective risk mitigation strategies, resulting in a reduction of project risks by 20% and ensuring timely project delivery.

Held regular project status meetings, identifying issues and implementing corrective actions, leading to 95% project success rate.

Led a cross-functional team of 30+, delivering complex projects on time and within budget, achieving a 95% completion rate.

Managed expectations for 40+ stakeholders, leading to 78% satisfaction rate.

Collaborated with senior management to analyze project data, improving methodology compliance from 10% to 60%.

Conducted project closeout reviews, assembled necessary closeout information, and documented lessons learned.

Integrated Mac workstations in Intune MAM, deployed Chromebooks, and migrated email traffic to Exchange in the Cloud, increasing productivity by 20%.

Deployed hoteling stations at Canada Post, increasing workplace flexibility and productivity by 15%.

Upgraded to cloud-based printing solutions, increasing productivity and security, and reducing costs by 10%.

Transitioned from obsolete laptops to modern devices, improving performance and productivity by 20%, and enhancing sustainability.

Project Manager IDS Systems, Ottawa November 2020 – to September 2021

Collaborated with stakeholders to define project requirements, scope, and objectives, ensuring 95% alignment with organizational goals.

Managed project dependencies and constraints, reducing disruptions and delays by 15%.

Led cross-functional teams to complete IT initiatives, achieving a 100% success rate in managed services, system migrations, and infrastructure upgrades.

Delivered project status presentations, including progress updates, mitigation plans, and risk management, increasing stakeholder satisfaction by 20%.

Coordinated remote hardware installation, procurement, and budget management, achieving a 10% cost saving.

Managed budget and optimized resources, reducing project costs by 10%, resulting in significant cost savings.

Enhanced stakeholder satisfaction by 25% through proactive communication and management, leading to better project outcomes.

Managed backup solution deployment and IT system launches for hospitality businesses, ensuring 100% data protection and system resilience.

Conducted risk assessments with stakeholders, resolving 90% of issues promptly and securing management support.

Project Manager Nova Networks, Ottawa December 2017 – July 2020

Managed client onboarding risks, ensuring seamless transition and successful interface with IBM and customer PMs for IBM cloud environments.

Developed and published KPIs/Metrics, improving ITSM process efficiency by 20%.

Project Delivery and process implementation, management using ITIL Practices like Change Management, Problem Management, Incident Management, and Quality Management & Continuous Improvement, achieving a 15% improvement in change management efficiency.

Maintained vendor and marketing relationships, increasing client capital support by 15%.

Negotiated and implemented Service Level Agreements for existing customers through the creation of standardized templates, resulting in 100% compliance

Developed performance metrics and reports, enhancing dashboard and scorecard accuracy by 30%.

Project Manager inBay Technologies, Ottawa September 2016 – October 2017

Led Digital Cloud & Customer-Experience projects through SDLC processes, achieving a 95% completion rate.

Responsible for deploying and supporting secure identity solution to Customers as well as IT operations and evolution

Refreshed and maintained data center infrastructure, ensuring 100% asset maintenance.

Managed documentation development and maintenance, ensuring 100% compliance with departmental policies and procedures.

Facilitated server builds and network configurations, successfully migrating to a virtual environment, reducing downtime by 20%.

Utilized Confluence, JIRA, and SharePoint, improving project collaboration by 25%.

Project Manager IBM, India November 2007 – May 2016

Developed compelling client proposals with Pre-sales, managing project financials, service improvement, C-Sat, and project governance.

Under Annual Maintenance, kept 10K+ IT devices in perfect condition with 99% equipment uptime.

Managed large Telecom/retail/Insurance account (>US$20M) with 250+ IT professionals, achieving 10% cost savings.

Managed 90+ Datacenters, 1000+ servers, and 500+ network devices, ensuring 99.5% availability.

Transitioned IAM ID provisioning to real-time automation UAT, improving provisioning efficiency by 30%.

Resolved technical bottlenecks and resource allocation issues, mentoring and coaching project management teams, improving team performance by 20%.

Improved profit by 5% through process improvements, service delivery, and cross-skilling.

Designed & Reviewing Security Policies, Guidelines, Data Flow Diagram, High Level Architecture, Physical Diagram, Network Architecture and implementing Security Architecture for LAN/WAN & Wireless Network, ensuring 100% compliance and improving security by 25%.

Awarded by the management (Bravo Award) for resolving business critical technical issues. Increased uptime from 3-5% and SLA to 100% by process improvement & compliance, improving network architecture.

Senior Technical Consultant Ramco System Limited – Delhi Nov 2005 - Nov 2007

Conducted client-facing activities and service delivery, achieving a 95% customer satisfaction rate.

Collaborated with Project Manager to devise risk management plans, improving risk identification and assessment by 20%.

Identified project risks and dependencies, providing strategic recommendations, reducing project risks by 15%.

Supported incident investigations, reviewing procedures to enhance operational efficiency by 10% and ensuring 100% compliance.

Installed and configured Checkpoint Firewall NG across multiple architectures, improving network security by 25%.

EDUCATION

Master’s in Computer Science, Sam Higginbottom University of Agriculture, Technology and Sciences, Delhi, India

Bachelor of Commerce, KUMAON University, Nainital, India

3 Years Technical Diploma in Network Centered Computing (PNC), NIIT, Delhi, India

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