Customer Service Client Services
Resume:
Ka’shyna King
Grand Prairie, TX 75052
***********@******.***
Striving to build a career through the skills I’ve obtained through my work and schooling programs . Graduating from Jack e. Singley as a culinary and hospitality alumni . I began working freshman year in the culinary field . Venturing out into water and amusement parks in supervisory roles . To nursing and rehabilitation, as an activity director for the dementia and Alzheimer’s unit, to my now career as a food and beverage supervisor at Loews Hotels &Co. With extensive coaching abilities, maintaining a large staff, supervising day to day operations, training new and current team members, assisting in onboarding and staff development, providing comprehensive reports on projects and progress involving competency and performance. Along with many other skills and capabilities in professional communications, and building reports and documentation
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Skills
Banquet Experience, 2 years
Catering, 4 years
Client services, 6 years
Communication skills
Cooking, 6 years
Culinary Experience, 6 years
Customer service 6 years
Food Preparation 6 years
Food Production 6 years
Food Safety
Food Service Management
Inventory Control
Kitchen Management Experience, 3 years
Leadership
Management
Meal Preparation
Meat Cutting
Menu Planning
Microsoft Excel, 3 years
Microsoft Office, 5 years
POS
Canva
Microsoft Sharepoint, 3 years
Restaurant Management
Sales
Training experience
Supervising Experience
Time management
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Experience
Nosh and Bottle / GM
November 2018 - may 2020
Started at the company at the age of 15 while attending a college and career preparatory high school. I learned all aspects of this small local owned business and built myself up and gained multiple certificates. I was one of the few (6) of our skeleton crew during Covid. After working there for 1 year I became GM and managed our skeleton crew. Left due to relocation.
Snappy Salads / crew member
June 2020- June 2021
Worked in a team oriented environment, where I learned balance and how to perform slightly faster under pressure. We shared all duties in the facility. Running Daily Cash reports to ensure balanced tills, and food waste logs or spreadsheets to monitor inventory.
Epic Waters Aquatic supervisor
May 2021- December 2022
Started off as an entry-level employee within the span of 6 to 9 months. I worked myself up through 3 to 4 promotions, and then over the summer I was forwarded to an aquatic supervisor, earning my certificate in basic life support matrix and getting on hands on experience and different CPR, and other scenario cases which I reviewed and documented for companies filing. Along with that I was in charge of several other tasks. 3 types of inventory, team morale, crew member events, all interviews, and lastly all new hire procedures and paperwork. Using a Microsoft Word, Canva, Microsoft PowerPoint, Spreadsheets, and google presentations to create facilities signage and informative flyers for the monthly employee board . In addition these systems were used to create indivisible case files for each new and current employee to monitor any medical or facility specific incidents that were classified as the duties of the aquatics department.
Ashford Hall
March 2023- July 2023
Life enrichment director for the dementia and Alzheimer’s unit . Organizing and conducting cognitive and physical
Activities to enrich and support memory recognition over regression. Creating extensive day to day reports on resident behavior, activities, feedings and other triggers or traits. Using Microsoft word and excel spreadsheets later transferring them into the facility specific health share point. With minor assistance of 2 CAN’s on duty to relocate and maintain vigilance over all residents daily .
Loews Hotels &Co
August 2023- Current
Acting as food and beverage supervisor for 5 outlets at Live by Loews hotel. Daily responsibilities including operation management, supervision, and staff training . Sending out multiple email strains and filing reports to fulfill guest request and incidents on property. Specializing in the use of OPERA, Micros Oracle, Micros Symphony and multiple Micros systems. Later transferring to our newest property Loews Arlington and focusing on staff training and development through company stand MET forms to ensure stabilization and consistency across the board.
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Education
Jack E.Singley /Highschool
August 2017-August 2021,
Attending this school freshman through junior year . Most of which was the pandemic. Made many great memories and accomplishments even better achievements.
●Specialty class - Culinary and Hospitality
●Became an FCCLA member and Competitor
●FCCLA class President of hospitality for 2 years
●FCCLA class VP of culinary for 2 years
●2018 in charge of Hospitality class marketing campaign
●Apart from multiple groups such as- Spirit crew, student council (president), Chick - Fil- A leadership campaign, firebird cafe and express.
●Honors include - 2017 most athletic in track and field, 2019 attendance of the junior achievement hall of fame; as a guest speaker and MC assistant.
●Multiple community volunteer services
North lake College
August 2017-August 2021
Taking duel credit classes while attending Jack E. Singlet academy to gain my Associates in Arts . Primarily focused on professional communications
South Grand Prairie / Diploma
August 2021- May 2022
Continued to work full time at Epic waters 50+ hours weekly, as well as keeping up with assignments and college applications . Got accepted into 7/10 applied schools, and chose a gap year . Graduated with a 3.64 GPA.
and some college hours towards an associates in Arts.
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