Delivery Driver Customer Service

Norman Parish

Tucson, AZ ***** 702-***-**** **************@*****.***

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PROFESSIONAL

SUMMARY

I am re ieving social security I'm retired but need to work to make life a little easier I worked 7 months with act fast for napa auto parts did not miss work have been using my truck to hard on my truck so I'm looking to drive for a company with the use of company truck so I don't loose my truck with repairs and fuel I liked my most recent job but I was not making a profit.

SKILLS Veteran of the United States Army

with Honorable Discharge

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• Dynamic leadership skills

• Excellent customer service skills.

Possesses knowledge of office

equipment

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• Safe Driving Practices

Experienced CDL truck driver with

Hazmat and safety endorsement

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Completed Southwest and A.I.T.

Truck Driving School

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• Superb sales experience.

• Effective Team Contributor

Adaptability in Challenging

Environments

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• Effective Written Communication

• Multi-tasker

• Proficient in Computer Applications

• Positive attitude

• Service Excellence

• Valid Driver's license

• Punctual and reliable

• Trustworthy Team Member

WORK HISTORY DELIVERY DRIVER 04/2024 to 12/2024

Contracted With Act Fast Tucson, AZ

• Delivered packages to customer doorsteps and business offices.

• Completed on-time deliveries by choosing best and most efficient routes. Improved customer satisfaction by ensuring timely and accurate deliveries of products.

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Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

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• Operated vehicle safely in highly congested areas with no traffic violations.

• Completed rush deliveries on tight timetables to satisfy customer needs.

• Maintained upbeat, positive attitude in busy, customer-focused environment.

• Loaded truck and properly secured items to prevent damage for deliveries. Worked scheduled hours as required and took on available shifts during holidays and busy periods.

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• Managed customer inquiries and complaints in polite and professional manner. Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.

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N P

• Verified accuracy of all deliveries against order forms. Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.

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Maintained strong relationships with clients through proactive communication and personalized service.

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• Expedited deliveries to meet customer deadlines and requirements. Communicated with dispatchers to stay informed of changes to routes and delivery schedules.

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Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.

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Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.

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Inspected and maintained delivery vehicles regularly to keep in safe working order.

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Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.

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Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.

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Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.

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• Kept detailed mileage and fuel reports to track overall fuel costs. Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.

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GARDEN DEPARTMENT ASSISTANT 04/2017 to 11/2017

Lowes Las Vegas, NV

Water lawns, trees, or plants, using portable sprinkler systems, hoses, or watering cans

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• Assisted with loading and unloading bricks and supplies from commercial trucks

• Provided customer service to all shoppers

HOUSEKEEPING 06/2016 to 01/2017

Southern Nevada VA Healthcare System Las Vegas, NV

• Keep storage areas and carts well-stocked, clean, and tidy

• Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met

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Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas

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Sweep, scrub, wax, or polish floors, using brooms, mops, or powered scrubbing and waxing machines

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CUSTOMER SERVICE REPRESENTATIVE 02/2013 to 01/2014 Precision Opinion Las Vegas, NV

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints

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Check to ensure that appropriate changes were made to resolve customers' problems

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Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken

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Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills

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Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers

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ADMINISTRATION AND SECURITY 02/2012 to 06/2013

Las Vegas Rescue Mission Las Vegas, NV

• Assisted staff with the daily operations of the Rescue Mission DRIVER 04/2011 to 12/2012

Covenant Transportation Chattanooga, TN

Check vehicles to ensure that mechanical, safety, and emergency equipment is in good working order

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• Follow appropriate safety procedures for transporting dangerous goods

• Inspect loads to ensure that cargo is secure

Maintain logs of working hours or of vehicle service or repair status, following applicable state and federal regulations

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• Secure cargo for transport, using ropes, blocks, chain, binders, or covers DRIVER 02/2010 to 03/2011

CR England Salt Lake City, UT

Check vehicles to ensure that mechanical, safety, and emergency equipment is in good working order

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• Follow appropriate safety procedures for transporting dangerous goods

• Inspect loads to ensure that cargo is secure

Maintain logs of working hours or of vehicle service or repair status, following applicable state and federal regulations

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• Secure cargo for transport, using ropes, blocks, chain, binders, or covers DRIVER 06/2009 to 01/2010

Handicar Tucson, AZ

• Arrange to pick up particular customers or groups on a regular schedule Check the condition of a vehicle's tires, brakes, windshield wipers, lights, oil, fuel, water, and safety equipment to ensure that everything is in working order

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Collect fares or vouchers from passengers and make change or issue receipts as necessary

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Communicate with dispatchers by radio, telephone, or computer to exchange information and receive requests for passenger service

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• Complete accident reports when necessary

DRIVER 04/2007 to 05/2009

Crane Transportation Tucson, AZ

• Arrange to pick up particular customers or groups on a regular schedule Check the condition of a vehicle's tires, brakes, windshield wipers, lights, oil, fuel, water, and safety equipment to ensure that everything is in working order

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Collect fares or vouchers from passengers and make change or issue receipts as necessary

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Communicate with dispatchers by radio, telephone, or computer to exchange information and receive requests for passenger service

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• Complete accident reports when necessary

WAREHOUSE/DRIVER 02/2006 to 03/2007

Las Vegas Rescue Mission Las Vegas, NV

Loaded and transported food items to and from warehouse, for distribution to low income families

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SALES REPRESENTATIVE 06/2005 to 01/2006

Consumer Credit Las Vegas, NV

• Assisted customers with time share sales

EDUCATION General Education 01/1975

Southside Neighborhood Group, Tucson, AZ

Graduated1975

MILITARY • Culinary Specialist

• United States Army

• Honorable Discharge

• 1977-02 to1981-02

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