Inside Sales Representative

Kathleen Moynihan

Inside Sales Representative

Wheeling, IL, 60090, (312) - 213- 6277, ********.*.********@*****.*** Professional summary

Inside Sales Representative with over 8 years of experience in project management, contract negotiation, and customer retention within the commercial construction and defense industries. Demonstrates expertise in leveraging CRM tools and Microsoft Office to enhance sales strategy and customer service, ensuring high levels of satisfaction and long-term client partnerships. Committed to driving growth and innovation by identifying new opportunities and implementing effective sales solutions. Employment history

Sales Coordinator & Sales Specialist, Aug 2024 - Present Culture Construction, Elmhurst, IL

Inside Sales Coordinator, Feb 2023 - Jul 2024

Quickset Defense Technologies, Northbrook, IL

Customer Service & Support Coordinator, Nov 2022 - Jan 2023 Restonic Visionary Sleep, Oak Lawn, IL

Inside Sales Representative, May 2018 - Apr 2020

Visual Comfort & Company, Skokie, IL

Customer Service Export Representative / Account manager, Mar 2017 - May 2018 Signode Industrial Group, Glenview, IL

Develop and maintain relationships with new and existing clients in the commercial construction sector, identifying opportunities for growth and securing long-term partnerships. Negotiate contracts and pricing terms with clients, ensuring competitive pricing while maximizing company margins. Provide post-sale support, ensuring customer satisfaction and assisting with project follow-up to guarantee successful project completion.

Participate in regular sales meetings and strategy sessions to review performance, share best practices, and stay up-to-date on industry trends

Supported remote sales development and customer portfolio management for military, security, and surveillance products. Collaborated with field sales teams to identify customer needs and sales opportunities. Conducted outbound calls to promote products, upsell services, and process renewals, achieving sales targets. Assisted in creating proposals, RFP responses, and product demos for prospective clients. Facilitated marketing efforts for trade shows, exhibits, and industry events. Executed customer follow-up, lead management, and reporting. Supported sales and operations for national and regional accounts, ensuring order accuracy and timely delivery. Managed EDI orders, processed invoices, and provided troubleshooting support. Leveraged product knowledge to resolve customer inquiries and ensure high levels of satisfaction. Utilized MS Office and vendor portals for order management, ensuring accurate records and timely responses. Identified and pursued new business opportunities, building relationships with engineers, purchasing managers, and decision- makers.

Managed a growing client base and successfully penetrated accounts, achieving significant market growth. Coordinated sales strategies, created proposals, and conducted product presentations and demonstrations. Handled inbound and outbound calls to cross-sell and up-sell, improving revenue streams. Managed sales, service, and account retention, generating $3.5M in sales while resolving A/R issues for 87 distributors across 13 countries.

Spearheaded a project to transition over 3,000 Fastenal locations to an online platform. Provided technical support, created quotations, and ensured compliance with international export regulations. Reduced inherited account debt from $22,000 to $4,345 through diligent follow-up and negotiation. Service Department Customer Service Representative, Aug 2016 - Mar 2017 Signode Industrial Group, Glenview, IL

Skills

Project Management, Contract Negotiation, Customer Retention, Sales Strategy, CRM, Customer Service, Microsoft Office(Experienced).

Education

AAS, Apr 2007

Loyola University Chicago

Processed incoming orders via multiple channels (EDI, fax, email), ensuring timely delivery and resolution of discrepancies. Worked closely with customers to troubleshoot issues, process returns, and adjust orders as needed.

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