Customer Service Business Development

Maria Ines Margueirat

*************@*****.*** Miami Beach, FL 33140 +1-786-***-****

Professional Summary

Customer Service and Sales professional with a strong client relationship management and account growth track record. Skilled in handling customer inquiries, resolving issues quickly, and driving sales. Bilingual in Spanish and English (Advanced proficiency in Spanish: reading, writing, and speaking). Experienced in remote customer service and sales roles.

Core Skills

Customer Relationship Management

Sales & Business Development

Account Management

Remote Customer Support (Phone, Email, Chat)

Conflict Resolution & Problem-Solving

Market Research & Targeted Campaigns

CRM & Digital Sales Tools

Work Experience

Investor Relations & Customer Service Representative Unicoin July 2023 - Present (Remote)

● Provide exceptional service by promptly and courteously responding to phone, email, and chat inquiries.

● Assist investors with account-related concerns and inquiries.

● Ensure customer satisfaction and retention through effective problem resolution. Account Manager SheWorks! Oct 2023 - Dec 2024 (Remote)

● Developed and managed strategic marketing campaigns to increase corporate client engagement.

● Maintained relationships with key accounts, ensuring continued business growth.

● Collaborated with internal teams to optimize sales strategies. Commercial Executive German Hospital Health Care Dec 2022 - Apr 2024

● Exceeded monthly sales targets through strong client relationships.

● Provided high-level customer service, ensuring client retention and referrals. Personal Concierge Karisma Resort Nov 2021 - Feb 2023

● Delivered top-tier guest service by resolving customer concerns efficiently.

● Managed VIP client relationships, ensuring a high level of satisfaction. Corporate Sales Responsible Cinepolis Apr 2006 - Mar 2021

● Led corporate sales strategies, securing new deals and maintaining key accounts.

● Developed co-marketing campaigns to enhance brand visibility. Executive Account American Express Feb 2004 - Mar 2006

● Managed a portfolio of corporate clients, advising them on optimal credit card usage.

Education

● Marketing Licensed

Universidad Ciencias Empresariales & Sociales

● Advertising & Publicity

Fundacion de Altos Estudios en Ciencias Comerciales Certifications & Training

● Sales Course Arthur Andersen

● Consulting & Sales Seminar New York Magazines Editors Association Technical Skills

● CRM Systems & Digital Sales Platforms

● Microsoft Office Suite & Google Workspace

● Remote Collaboration Tools (Zoom, Slack, etc.)

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