Human Resources Customer Service

TEJAL CHOKSI

*****.*******@*****.*** • 314-***-****

PROFESSIONAL SUMMARY

Experienced and motivated Human Resources and Process Management professional with a proven track record of maximizing customer service and exceeding performance goals. Adept in working in fast-paced environments, demonstrating strong organizational skills with attention to detail. Skilled in developing, following and updating processes. Able to collaborate effectively with internal and external teams. Possesses a good technical aptitude and able learn new software quickly. Strong analytical and problem-solving skills. 10+ years of Human Resources experience, 15+ years of Process Management experience, 14+ years Project Management experience, and 6+ years of Marketing experience. I am looking to grow my career using a combination of my acquired skills and experience. KEY SKILLS

● Applicant Tracking Systems

(ATS)

● OFCCP

(Compliance/Regulatory

Processes)

● Recruiting

● VMS/MSP

● Process Management

● Recruitment Process

Outsourcing (RPO)

● Internal Auditing

● Vacancy Management

● Staffing Agency and Vendor

Relationship Management

● Team Leadership

● Project Management

● Onboarding

● HRIS Technologies

● Organizational/Professional

Development

● Data Analysis

● Training

● Process Development

● Process Improvement

SOFTWARE PROFICIENCY

Microsoft Word, Excel, PowerPoint, Publisher, Outlook, Adobe Acrobat, Kenexa/BrassRing ATS (HireSystems), Taleo, iCIMS, SharePoint, HTML, Photoshop, Windows platforms PROFESSIONAL EXPERIENCE

Caregiver for Elderly Family Members

2023 - Present

Korn Ferry (RPO Division), St. Louis, Missouri

1/21 – 1/23 Recruiting Coordinator for Liberty Mutual & Arconic

● Responsible for supporting the recruiting team, candidates and clients throughout various aspects of the recruitment process

● Built and maintained relationships with candidates and clients throughout the recruitment process by scheduling candidate interviews (phone, video, in-person) including travel

● Created offer letters

● Worked closely with the recruiting team to ensure all interviews were confirmed and, if applicable, interview feedback was received

● Partnered with the recruiting team to ensure project metrics were achieved

● Documented, tracked, and maintained records and the status of engagements/requisitions in the applicant tracking system

● Developed tools and solutions for recurring client requests.

● Suggested process improvements to help create efficiencies

● Provided responsive and proactive customer service via telephone, e-mail, etc.

● Managed, reviewed and sent HR and/or recruiting-related correspondence and documents to clients and candidates

● Performed various administrative duties that supported the recruiting function Yoh, a Day & Zimmermann Company (RPO Division), St. Louis, Missouri 11/14 – 1/20 Talent Acquisition Associate for Baker Hughes, GE Oil & Gas, and GE Aviation

● Manage and foster relationships between client stakeholders and various Yoh and client teams

● Implement effective HR policies to ensure all practices are in compliance with labor and employment regulations

● Provide accurate and detailed reporting within both automated and manual tracking systems

● Piloted and implemented the internal hiring process for GE Aviation’s Commercial division, which led to process adoption by all GE Aviation divisions

● Subject Matter Expert for hiring process

● Trained new members of the Talent Acquisition team

● Created and presented a training module for Yoh Recruiter certification program

● Assisted GE Talent Acquisition team with updating the GE Oil & Gas Recruiting website

● Identified, screened and submitted qualified candidates

● Created Standard Operating Procedures for the Posting, Recruiting/Staffing, and Offer processes for Baker Hughes, GE Oil & Gas, and GE Aviation

● Assisted with creating a process guide for training Hiring Managers and HR Managers about the hiring process

● Yoh Certified Recruiter

● Six Sigma DMAIC Certification

Rose International, St. Louis, Missouri

1/13 – 10/14 Resource Manager/Internal Audit

● Client was Kaiser Permanente, one of the nation’s largest not-for-profit healthcare organizations headquartered in California

● Served as a subject matter expert for the Client’s onboarding policies and procedures

● Presented the Internal Audit process to the Client, and also to internal team members and stakeholders

● Conducted pre-placement internal audits for each new hire, ensuring compliance with the Client’s policies and procedures

● Compared job requisitions and details with resumes and assign new hires to Resource Managers

● Investigated, assessed, and approved/rejected potential new hire conflicts of interest

● Authored, implemented and updated Standard Operating Procedures for the Audit Team

● Trained Audit Team members about the Client’s compliance requirements so internal audits are conducted in an effective and efficient manner

● Audited compliance documents for potential contract employees (background check, drug test, resume, etc.) and ensure accuracy and completeness according to criteria set forth by Client

● Researched and analyzed new hire internal audit data

● Updated and distributed tracking spreadsheets

● Obtained and tracked onboarding documents for assigned resources for internal and external audit purposes

● Maintained accurate and thorough logs of documents received, as well as correspondence with the Client

● Served as contact between potential new hire and the client

● Trained Onboarding Specialists to assist Resource Managers in handling incoming onboarding requests from the client

Stivers Staffing Service, St. Louis, Missouri

10/12 – 1/13 Rose International, Onboarding Specialist

● Client was Kaiser Permanente, one of the nation’s largest not-for-profit healthcare organizations headquartered in California

● Entered Background/Drug/Credit Checks as per the guidelines of the Client. Track, organize and maintain all onboarding documents as per account requirements.

● Authored, implemented and updated Standard Operating procedures for Onboarding Specialists

● Updated and distributed tracking spreadsheets

● Ordered background checks and drug screens

● Interviewed references

● Fielded in-coming calls/emails from employees and prospective employees who were experiencing issues with onboarding related tasks

● Assisted Resource Managers in handling incoming onboarding requests from the customer International Association of Conference Centers, St. Louis, Missouri 6/04 – 10/10 Member Relations Manager (Project Specialist, 2004 - 2008)

• Responsibilities included collaboration with association directors to support membership development, develop quality initiatives, and plan educational programs for IACC members

• Crafted IACC-member sustainability practices, which included drafting a Code of Sustainability survey and evaluating data to provide industry-wide recognition for members that met specific environment-focused criteria

• Assisted in the planning and marketing campaigns for five Small Property Information Network (SPIN) conferences hosted by IACC, including the development of brochures and websites

• Implemented mail and e-mail marketing campaigns for six IACC Annual Conferences

• Managed prospective member applications, including streamlining the application process resulting in reduced turnaround time and developing communication logs to track prospective members

• Assisted in the development of the “IACC Difference” video

• Maintained accounts and membership information for roughly 315 members, including updating member’s IACC web pages and having a lead role in publishing the annual membership directory EDUCATION/CERTIFICATIONS

Master of Business Administration

University of Missouri – St. Louis, St. Louis, Missouri Bachelor of Arts, Education

Saint Louis University, St. Louis, Missouri

Six Sigma DMAIC Certification

Yoh

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