Customer Service Experience

CARMEN MARTINEZ

Orlando, FL *****

1-689-***-**** - **************@*****.***

PROFESSIONAL SUMMARY

Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts.

SKILLS

Returns processing

Payment Processing

Product restocking

ID Verification

Customer Service

Cash Register Operations

WORK HISTORY

09/2023 to 04/2024 Customer Service Cashier

Walmart Neighborhood Market #4160 – Orlando, FL

Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.

Streamlined the checkout process for faster service and improved customer experience.

Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.

Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.

02/2020 to 11/2023 Cashier

Foreman Mills – Philadelphia, PA

Boosted store sales through effective merchandising, appealing visual displays, and strategic product placement.

Maintained a clean and organized store environment for optimal customer experience and ease of locating merchandise.

Assisted in managing inventory by conducting regular stock checks, replenishing items as needed, and processing incoming shipments. 12/2015 to 02/2020 Cashier

Goodwill – Philadelphia, PA

Mentored new employees on cashier duties and best practices, improving overall staff performance.

Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.

Worked flexible schedule and extra shifts to meet business needs. 10/2014 to 12/2015 Cashier

Thriftway Supermarket – Philadelphia, PA

Enhanced customer satisfaction by providing efficient and accurate cashiering services.

Reduced wait times for customers through swift transaction processing and multitasking abilities.

Assisted customers with bagging groceries, carrying items to their vehicles, and other requests as needed.

Maintained a clean, organized, and well-stocked checkout area for optimal functionality.

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