Scrum Master Azure Devops
Resume:
SWARNA POLICE
Email:SWARNAV**** @GMAIL.COM
SUMMARY:
SWARNA is a Certified Scrum Master with extensive experience in leading Scrum teams. She has over 11 years of software experience with more than 8 years Agile experience. As a Scrum Master Swarna creates an environment that empowers and encourages the Scrum team, with a focus on accountability, adaptability, and collaboration. She enables teams to embrace agile values, enact agile practices, continually assess, and abide by work agreements. Demonstrated experience working in and leading teams that leverage Test Driven Development, Behavior Driven Development and Continuous Integration processes. Swarna extensively worked on Rally/ Azure DevOps/ Jira/ Confluence tools.
EXPERIENCE
11+ years of software experience as a Scrum Master, Sr QA.
Experience in overseeing multiple complex projects and agile transformations.
Worked on establishing empirical product planning for a complex environment.
Facilitated stakeholder/ Product Owner/ IT managers collaboration sessions.
Led and managed teams associated with complex projects of varying types and sizes, applying the project management principles, techniques, and methodologies (Agile/Scrum, Waterfall) tailored to the individual project to ensure on-time, on-budget delivery.
Led and managed the Scrum teams to deliver high-quality .NET and Java based healthcare and Telecom solutions.
Leading, training, and coaching the organizations in its Scrum adoption
Defining the vision and roadmap for Agile/ Digital transformation strategy
Extensively worked on Kanban in delivering selected items to customers and for facilitating the Kanban Meeting and Delivery Planning.
Led and facilitated Scrum ceremonies such as Daily Stand-ups, Sprint Planning, Sprint Reviews, and Sprint Retrospectives to ensure team alignment with SDLC phases.
Experience in maintaining the KanBoard for maintaining the Kanban items and make sure that work items flow through the Kanban System and facilitate continuous improvement initiatives and process reviews.
Experience with Scaled Agile Framework (SAFe), Scrum, Kanban.
Extensively worked on tracking the Agile team activities using Azure DevOps/ Rally/ JIRA and Confluence.
Maintained the Scrum and Kanban Boards, managed the backlog, Sprint planning and tracking and issue tracking and management using JIRA and Azure DevOps.
Ensured proper implementation of Agile methodologies (Scrum/Kanban) within the SDLC process, promoting collaboration and delivering high-quality software
Worked on the Dashboard creation, reporting analysis, JQL using JIRA.
Extensively worked on Confluence for Project documentation and reporting, Collaborative Planning and Decision-Making, Requirements and Specifications maintenance, team collaboration and communication and knowledge sharing
Experience with onshore/offshore and geographically distributed teams
Experience with Agile techniques including PI and Sprint Planning, User Story creation, backlog refinement, Agile metrics (velocity, capacity, estimation), BDD, CI/CD, and DevOps.
Led, trained, and coached the organization in its Scrum adoption. Planned Scrum implementations within the organization.
Coached the teams to be self-organized and empowered to be successful in their delivery.
Extensively worked on release planning, Go- live and implementation planning
Collaborating with the team to meet the team's Definition of Ready (DoR) and Definition of Done (DoD). Passionate about continuous improvement and integration
Facilitated sprint planning, daily stand-ups, Sprint reviews, Sprint retrospectives, and release planning.
Worked on removing barriers between stakeholders and Scrum Teams and identified and acted on areas for improvement in team effectiveness.
Participated in Scrum of Scrum meetings to coordinate dependencies and mitigate the impediments across various scrum teams.
Worked on removing the impediments that prevent the team from meeting sprint goals and ensuring customer satisfaction.
Facilitated collaboration between Database, Security, Infrastructure, cross functional teams, resolving conflict, removing impediments, and reducing external dependencies.
Extensively worked with internal and external vendors (NASCO, Edifecs, PRIME Therapeutics, CMS (Center for Medicare and Medicaid Services), RR Donnelley, Davis Vision/ O’Neil/ Highmark resources to ensure the on-time delivery of services.
Good understanding of SQL/ PLSQL/ Java and .Net programming languages
Involved in full system development life cycle, per client SDLC standards.
Experience working in an extremely fast-paced environment with little to no supervision.
Excellent communication, facilitation, and mentoring, analytical, and problem-solving skills
TECHNICAL BACKGROUND:
Agile tools JIRA, Confluence, Azure DevOps/ Rally, and VersionOne
Databases Oracle/ DB2/ Postgres /SQL Navigator
Programming Languages – C, C++, .Net, Java
Automation tools (Git lab, Jenkins)
CERTIFICATIONS
CSM – Certified Scrum Master
A-CSM- Advanced Certified Scrum Master
ICP – ACC – Agile Coach
SSM – SAFe Scrum Master
CSPO – Certified Scrum Product owner
PROFESSIONAL EXPERIENCE:
Verizon July 2022 to Jun 2024.
Project: Purchase Order (SPM & Non-SPM)
Role: Sr.Scrum Master
Responsibilities:
Worked collaboratively with Product Owners (PO), technical leads, cross-functional development and test teams, QA, Implementation Management
Worked with multiple Scrum teams which consists of Offshore/ On-shore and geographically distributed team
Organized and facilitated necessary meetings such as traditional agile ceremonies (Sprint planning, daily scrum call, Sprint reviews and Retrospectives) as well as other meetings or requests to help the team remove blockers.
Facilitated communication and collaboration between team members, stakeholders, and external vendors and partners.
Collaborated with Product Owners, Developers, and QA teams to define and prioritize user stories, ensuring they align with SDLC phases and business goals.
Worked closely with development team to ensure the team’s definition of ready and definition or done is well defined on the story, sprint, and release levels.
Managed the development process, monitoring progress, identifying, and addressing issues, and adjusting the sprint backlog in JIRA.
Worked on Confluence in Documentation of the requirements and specification and Knowledge Sharing, Collaborative Planning and Decision-Making and reporting
Identify and remove obstacles that prevent the team from delivering high-quality software on time.
Participated in Scrum of Scrum meetings to ensure cross-team collaboration and coordination of release plans and integration of testing activities.
Supported the team’s journey towards continuous delivery, which includes technical practices that support continuous integration, continuous deployment, and on-demand releases.
Supported product owners in their efforts to manage the team backlog and guide the team toward a healthy dynamic with respect to priorities and scope.
Identified, addressed, and communicated project risks, dependencies, and team impediments.
Facilitated discussion leading to collective decision-making, goal setting and conflict resolution within the team.
Promoted collaboration, transparency, and predictability among cross-functional teams.
Guiding the Onshore/ Offshore agile team into an effective delivery unit through servant leadership and mentoring.
Assessed each scrum team member's responsibilities and delegated tasks to balance each employee's workload.
Helped teams get organized by conducting many backlog refinement meetings to go through a big backlog in Jira. Coached team on story pointing and the scrum framework
Maintained the release plan and extensively worked on Go-Live activities and implementation and warranty activities.
Motivated teams to perform and ensure team members are collectively responsible for all aspects of the committed analysis, development, testing, documentation, etc. work.
Worked with Development Managers to track and report team velocity and resource capacity as well as ensuring work is defined properly for cost management tracking.
Worked on generating the Burndown charts/ weekly status reports and Sprint reports for management
BlueCross BlueShield of South Carolina Jan 2018 to Jun 2022
Project: Membership, Billing and Finance
Role: Scrum Master
Responsibilities:
Employed best practices for agile/scrum methodology, while operating within the organization Scrum Framework.
Helped the Product Owner/product Management office in maintaining, refining, and prioritizing the product backlog in Azure DevOps for a complex .Net Applications
Worked closely with Scrum masters and PO in coordinating dependencies between various scrum teams
Worked with business and product owners and IT managers to ensure that project scope is fully defined, managed, and controlled.
Worked on the Kanban and used KanBoard to visualize the work and regulate the work in progress and have a focus on the flow of work.
Encouraged team to achieve their best and provides necessary support to help them complete their tasks.
Helped the team in deciding the sprint backlog for every sprint and coached on User stories, breakdown Epics, Features, deliverables, in Azure DevOps.
Encouraged cross-functional collaboration throughout the SDLC, ensuring that all team members contribute to the project's success.
Used Azure DevOps to maintain product backlog and sprint backlog and to create and track user stories, Sprint planning, tracking, and managing sprints, created status reports and burn down charts.
Demonstrated leadership ability to effectively collaborate with stakeholders/ product Owner and interacted effectively with all levels of management.
SharePoint was used to maintain project documents such as project plans, project scope, and status reports and to assign tasks tied to the Portfolio.
Helped Scrum team deliver high quality product through Test Driven Development (TDD), Behavior Driven Development (BDD)
Managed and tracked defects and tasks and generated reports and dashboards using Azure DevOps.
Tracked team progress by creating sprint burndown charts and Release burndown charts.
Ensured the development teams are practicing the core agile principles of collaboration, prioritization, team accountability, and visibility ensure coordination is occurring often with cross functional team including Security Team, infrastructure team, Database Admins and CRM teams.
Coached IP iteration for innovation, continuing education, PI Planning, and Inspect and Adapt (I&A) events.
Extensively worked with Florida Blue vendors including – CMS (Center for Medicare and Medicaid Services) / Edifecs/ NASCO/ Davis Vision/ O’Neil/ Highmark/ Prime.
Facilitated the Definition of Done to the Scrum team to enhance the product quality.
Performed sprint retrospectives to capture lessons learned and what can be improved in the next sprint.
Mitigated impediments during weekly scrum of scrum the issues, risks and resolve dependencies.
Tracked and communicated train velocity and release progress and another metrics.
Ensured scope, goals, milestones, budget, risk, status, change requests and critical issues are effectively communicated to the client and project team.
Extensively worked on providing the go-live and implementation
Ensured timely review, approval and sign-off the deliverables.
Helped the Scrum Team focus on creating high-value Increments that meet the definition of done.
Served as a critical liaison between the product delivery team, product manager and senior management providing critical direction, communication and assuring the quality delivery of products and services to our customers.
Florida Blue (Blue Cross Blue Shield of Florida), FL Aug 2014 to Dec 2017
Project: Enterprise Integration Services (EIS)
Role: Scrum Master
Responsibilities:
Worked collaboratively with Product Owners, cross-functional teams, and Project Managers to support development and software delivery.
Created an environment that empowers and energizes team members, with a focus on accountability, adaptability, and collaboration.
Plan and on-board team with the right skill set based on Project requirements and timelines.
Identify risks, issues, dependencies, response planning strategies, and proactively take steps to track and resolve any outstanding items until closure.
Worked with automation team to build automation framework and build smoke and regression automation scripts.
Proactively worked with Scrum team in delivering quality products exceeding the business expectation through Behavior Driven Development (BDD) and Continuous Integration & Delivery (CI-CD).
Worked closely with the Scrum team to define and meet the team's Definition of Ready (DoR) and Definition of Done (DoD)
Provides regular and ad-hoc status reports to customer leadership teams and desired stakeholders.
Mentoring and imparting business & technical knowledge to the team members.
Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives and managed them in Rally.
Planned agile best practices and encouraged team cohesion, overcoming impediments and hurdles to productivity.
Operated under Waterfall and Transformed the teams to Scrum frameworks to efficiently organize and build Agile release trains.
Drove Scrum team progress to overcome obstacles and realize success throughout life of each sprint.
Worked closely with Security, Database, Enterprise Gateway (EGW), DellBoomi Cross Functional teams.
Led sprint reviews, daily scrums, and planning meetings to realize full team engagement.
Participated in Scrum of Scrum meetings to coordinate dependencies and mitigate the impediments across scrum teams.
Coached teams in agile practices and provided necessary training to create a positive mindset to agile methodologies.
Proactively identified and found ways to resolve issues to prevent distractions and impediments and keep projects on track.
Applied agile methodology to shorten cycle time and achieve target margins.
Florida Blue (Blue Cross Blue Shield of Florida), FL May 2013 to Aug 2014
Project: PROVIDER PROFILING
Role: QA Analyst
Responsibilities:
Extensively worked on preparing the Test Plans and Test cases in HP Quality center.
Created the test scripts with SQL queries using Data Studio/SQL Navigator.
Extensively worked on preparing both positive and negative testing.
Created the complex SQL queries based on Business Process Rules Documents and Mapping Documentation
Worked closely with SA and developers and coordinated the Test Case Reviews.
Executed the SQL queries and performed manual testing of the tables to validate data integrity.
Document testing results in MS Excel and updated the Test scripts status in the Test Lab under Quality Center.
Created the defects in Quality Center and worked closely with the development and SA’s during the defect.
resolution process.
Updated the testing progress in daily status call.
Worked closely with Test Leads and provided updates related on Targets, Issues, concerns, and future release plans.
Extensively worked on UAT with the business users.
Education: Bachelor’s degree in computer science - JNTU, India.
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