Call Center Customer Support

kendarius Hartwell

Montgomery, TX *****

*****************@******.***

+1-334-***-****

Professional Summary

• Dedicated employee with the proven experience to provide customer support in busy call center environments, and retail stores. I have an unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues, and win Authorized to work in the US for any employer

Authorized to work in the US for any employer

Work Experience

Apple Technical Support Advisor

Apple-Montgomery, AL

January 2023 to January 2025

Troubleshoot and support iOS and Mac os system . Troubleshoot hardware and software issues . Update system For iOS and Mac . Check inventory for parts and order replacement products expres Call Center Representative

Sykes sitel-Montgomery, AL

May 2021 to August 2023

• Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.

• Answered, screened and processed high volume of calls daily with call management system and web- based communications.

• Maintained strong call control and quickly worked through scripts to address problems. Call Center Representative

Ask Telemarketing Account Representative-Montgomery, AL October 2019 to December 2021

• In a 24/7 and 365-days call center, assisted over 100 customers daily by making airline travel arrangements, answering questions about flight schedules, and resolving complaints.

• Maintained a monthly customer satisfaction rating of 95% or higher.

• By adapting communication style to each customer, improved average talk time by 10%.

• Achieved one-call resolution 90% of the time, exceeding the center's goal of 85% Education

High school diploma

Robert E. Lee High School - Montgomery, AL

August 2012 to May 2016

Skills

• Complaint Resolution (5 years)

• Communication skills

• Cash handling

• Microsoft Excel

• ACH

• Financial services

• Attention to Detail (5 years)

• Customer support

• Word (5 years)

• Microsoft Outlook

• MS Excel

• Analysis skills

• Microsoft Office

• Accounts receivable

• Transaction Processing (5 years)

• Banking

• Cash management

• De-escalation Techniques (5 years)

• Courteous with Strong Service (5 years)

• Positive Attitude (10+ years)

• Customer service

• Typing

• Telemarketing

• Microsoft Office Skills (5 years)

• Call Center Operations (5 years)

• Computer skills

• Windows

• English

• PowerPoint

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