Customer Service Inventory Management
Resume:
Theresa
Quinlan-Gill
Hollywood, Florida *****
W: ******@*****.***
Skills
Interpersonal Skills/
Customer Service/ Client
Relationship Management,
Teamwork and
Collaboration
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Active Listening/ Customer
Engagement/ Effective
Communication
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• Punctual and Reliable
Efficiency and Time
Management
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Attention to Detail/ Problem
Solving
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• Product Knowledge
Time Management/
Inventory Management
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• Computer Literacy
Record Keeping/
Documentation And
Reporting
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Route Planning/ GPS
Navigation
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Load Balancing/ Vehicle
Maintenance
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• Dispatch Communication
Safe Driving with Clean
Driving Record
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Professional Summary
Dependable, results-driven professional (Class E) Safe Driver (clean driving record) consistently achieving on-time deliveries. Follows routes designed to transport orders with minimal time in transit and miles driven. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Knowledgeable in local area, mapping out routes with GPS Apps effectively, product knowledge, company policies and effective customer relations. Demonstrated strengths in customer service, time management and being detail-oriented. Considered hardworking, ethical, able to troubleshoot problems and build successful solutions. Seeking opportunity to expand skills and contribute to company success. Experience
Uber Hollywood, Florida
March 2024 - Current
Professional Driver
• Represents company by demonstrating positive values and commitment. Safe Driver- Clients safety is my number one priority, following all traffic rules and regulations to ensure safety of passengers and pedestrians, while demonstrating excellent defensive driving skills to avoid potential hazards on road.
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Delivers exceptional service, going above and beyond to satisfy passengers and build friendly, professional rapport.
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Performs daily vehicle safety checks for all fluids and visual signs of repair and prevent breakdowns and malfunctions.
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Utilizes Uber, Google Maps and Waze App to determine best location, checks local events and earning trends daily to optimize income
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• Cleans vehicle daily to make excellent first impressions.
• Makes frequent stops to perform deliveries or pick-ups.
• Executes on-time deliveries to adhere to strict schedules.
• Updates Uber app with driving status and availability Actively participates in ongoing training sessions related to new technologies or safety procedures relevant to driving positions.
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• Keeps accurate records of miles driven, fuel used, and trip expenses. Baggage Express Ft. Lauderdale, Florida
February 2024 - Current
Route Driver
Responsible for picking-up and delivering misplaced luggage from several airlines within Ft.Laud/Hollywood Airport to customers locations through South Florida, checking all paperwork for accuracy and proper location information before loading
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Manages time effectively to complete all scheduled deliveries within designated windows
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Uses Company App to update Customers, Management and Airlines of all information pertaining to daily workload
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Manages workload by utilizing Apps for establishing routes (EnRoute Planner) and mapping out location directions (Google Maps, Waze), with real-time reports and updates
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Communicates with supervisor regularly to receive updates or changes in delivery routes or schedules, progress, changes or delays.
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• Greets every customer with friendly attitude and professional demeanor. Completes all route paperwork with high accuracy, managing accurate records of payments of tolls, parking fees, and special delivery documentation.
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Adheres to all traffic laws and safety regulations while operating personal vehicle and checking daily for maintenance or mechanical issues
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• Followed DOT rules and company policies for safe vehicle operation
• Loads car by lifting containers weighing up to 50 pounds. Field of Flowers Davie, Florida
February 2020 - Current
Delivery Driver
Provides excellent customer service, working well with the team and customers alike, delivering flowers and plants during major holidays for the last 4 years
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Protects inventory from damage with safe handling, proper load balancing and climate control.
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Avoiding delivery errors by Reviewing paperwork and updating company App, with proper documentation procedures.
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Coordinated suitable routes via navigation apps, to meet schedule demands within allotted time-frame
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Alerted management to any issues with customer deliveries, vehicle maintenance concerns and paperwork problems.
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• Lifts inventory weighing up to 30lbs repeatedly throughout shifts. Obtains signatures from customers upon delivery to confirm receipt of goods.
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• Drives safely in adherence with state and federal laws. Inspects vehicle pre- and post-trip to identify maintenance and repair needs.
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Enhance Health Miramar/ Sunrise, Florida
September 2023 - March 2024
215 Health Insurance Agent
Exceptional customer service, client consultative sales, in a call center environment, heavy phones, data processing, effective listening, questioning, strong attention to details, and problem-solving techniques, which enabled our department to surpass all projected goals during open- enrollment
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Assisting Customers with the Processing ACA health plan applications
(overall error rate= less than 3%) based on client's needs, preferences, subsidy approval, and affordability through the Marketplace
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Utilized specialized software programs to manage client information, submit and track sales progress
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• Licensed in 31 states as a Health, Life and Annuity Agent Certified in government programs, procedures and per state compliance guidelines
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• Systems used: BE, TLD, and JET
Bergeron Emergency Services Davie, Florida
June 2023 - September 2023
Administrative Assistant
Provided excellent Customer Service to built rapport with contractors, clients, third-party vendors, and decision-makers of county municipalities, and able to answer any questions about services.
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Updated, submitted, and received contracts for execution by city government officials and with the CEO of the company
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Managed email, phone, and text requests, and compiled and distributed records, materials and forms needed to handle different requests.
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Audited, prepared, and maintained contract books, active lists, and updated systems, spreadsheets, and contact lists for management to establish accurate record keeping and streamline the work process overall
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Maintained scheduling and event calendars for business meetings, appointments and collaborated with team members on projects to meet important deadlines and prepared meeting agendas, recorded minutes, and distributed documentation to attendees, while updating and organizing updated file systems with Microsoft Office products
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AFC- Automotive Finance Corporation Davie, Florida May 2021 - May 2023
Administrative Assistant/ Loan Processor
Developed professional relationships with clients through consistent communication and collaboration, working closely with car dealership owners and management to provide excellent customer service and promote growth
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High traffic office, fast-paced phones, emails, face-to-face, labeling, scanning, shipping, invoicing, distributed incoming mail, supported and collaborated with Sales Team to meet deadlines, services, and workflow to achieve targets
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Performed internal audits on titles, as collateral for financing of vehicles with dealerships, reviewed, and obtained corrections on titles from
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affiliated car auctions, title companies, and dealers, bills of sale, status updates, verification of units and issue resolution Taking over the processing of vehicle loans from the sales team, from application through funding, improved office sales production by 32%, reducing error rates and allowing the Sales Team the time to manage their pipeline of clients more efficiently
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Funded loans via check, electronic transfer or wire request, accounts payable/receivable- calculated & submitted daily bank deposits, updated systems (Microsoft Office Systems, CRM Systems, PAW, COSMOS, Oracle, Tableau, Sales
Force 360, and third-party websites) and generated daily reports
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Best Shop USA, LLC Remote, Davie, Florida
January 2020 - July 2021
Administrative Assistant/ Courier
Working remotely as the initial point of contact for clients, developed professional relationships through consistent communication and collaboration, providing excellent customer service while prioritizing incoming phone calls, emails, and text messages to ensure timely responses from appropriate personnel
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Time- Management: Executing tasks designated from a wide variety of levels, from clients to management within a highly professional and timely manner
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Accredited with improving Quality Assurance; management received numerous complements on my performance, from initial call to ensuring packaging guidelines were met, shipping information was accurate, and packages were sent and received in a timely fashion; surpassing clients expectations
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Local Courier picked-up and delivered packages to local clients of company, following safety protocol and meeting promised timelines
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Updated databases regularly to track progress, entered information onto digital systems to maintain data quality, accuracy and record keeping purposes
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Glenn's Greenery Davie, Florida
January 2019 - June 2019
Horticulture Technician and Route Driver
Established weekly Route Driver, providing professional and courteous Customer Service, rapport building with clients, for scheduled pick up, delivery, and servicing of plants and flowers for clients businesses and private homes
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Detailed knowledge about products and services, while monitoring and servicing overall plant health
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Collaborated with team members on projects to meet deadlines efficiently and provided vehicle Maintenance logs to management monthly
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• Operated company vehicle safely and efficiently
Established and mapped out driver delivery routes, prepared, updated, and submitted receipts, and daily/monthly logs & reports to management and
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accounting.
Restockit.com On-line office supplies Davie, Florida August 2018 - December 2018
Administrative Assistant
Provided consultative customer service (call-center environment) to build relationships and generate incremental sales, building a customer business base
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Assisted customer navigation online in obtaining product information, through the ordering process, initiatives, product information, produce knowledge, and order submission
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Directed calls based on query type to streamline support and distributed incoming email correspondence and prepared and sent email campaigns
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Sourced products from vendors and manufacturers, processed orders, refunds, returns and cancellations
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Updated spreadsheets, and systems (Microsoft Office Systems and CRM Systems) to maintain data quality and accuracy.
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Work Leave Davie, Florida
June 2018 - November 2019
Healthcare Proxy
• Home Caregiver of Parent at end stage of life
• Assisted with activities of daily living to improve quality of life. GUMBIZ, Small Business Funding Solutions Ft. Lauderdale, Florida April 2017 - July 2018
Loan Advisor/ Processor
Consultative Based Loan Sales (call-center environment), provided exceptional customer service to establish long-lasting relationships with new and existing clients, ensuring client satisfaction and providing company growth
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• Exceeded monthly sales quotas by 12%
Analyzed credit reports and bank statements to determine borrowers' financial eligibility for loans
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Processed and submitted completed files to underwriting for approval and provided updates to clients through loan process
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Ensured compliance with federal and state regulations throughout loan origination process
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• Microsoft Office and CRM Systems
Liberty National Insurance Ft. Lauderdale, Florida April 2016 - April 2017
Insurance Benefits Coordinator
Consultative Based Insurance Sales with union employees, small businesses and government agencies
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Met with business owners, decision makers and employees to coordinate, review, and execute insurance enrollment processes by conducting power-
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point presentations and personal consultations for specific benefit coverages for each client
Processed and maintained accurate records of employee enrollments, terminations, and changes in benefit elections for underwriting review and system approval
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• Facilitated open enrollment process for all eligible employees annually. Protected employee information by fully complying with security policies and federal regulations.
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Bayview Loan Servicing Ft. Lauderdale, Florida
November 2011 - April 2016
Foreclosure Coordinator/ Processor
Servicing as a Coordinator for internal asset management Groups, team members and counsel to review, prepare and execute foreclosure documentation on behalf of lender/servicer to be compiled and sent to affiliated attorneys for filing with the court system; insuring industry relations, company and compliance guidelines were met and maintained
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Reviewed and executed team prepared documentation before council filed documents with court system.
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• Upon review, Team went from 82% to 94% quality rating per file audits Assisted Compliance Department with the development of job function processes, for the implementation of process improvements which increased department efficiency by 33%
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Updated data in several systems daily (LPS, MSP, Lotus Notes, Court Dockets and third-party services
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Education
January 2009
Business Management
University of Phoenix
January 2001
Business Management
Broward College
Summary
A dedicated professional with a creative aptitude for providing exceptional customer service, a licensed Florida 215 Insurance Agent and Notary Public. Excellent listening skills, time-management, verbal and written communication, makes necessary decisions under pressure, while meeting end dates, and production goals, ensuring clients satisfaction and all company and governmental rules and regulations are compliant.
Systems
• Microsoft Office Systems
• CRM Systems
• BE
• TLD
• JET
• CMS
• PAW
• COSMOS
• Oracle
• Tableau
• Sales Force 360
• Third-party websites
Licenses
• 215 Florida Life, Health, Annuity, NPN# 20726957
• Florida Notary, HH 150742, 07/08/2025
Contact this candidate