Support Specialist Customer Service
Resume:
Randi-Lynn Donton
Dauphin, PA *****
*******@*****.***
Work Experience
Partner Support Specialist
Classic Rock Fabrication-Harrisburg, PA
October 2021 to January 2024
• Provide exceptional services to our partners and customers
• Contact partners via telephone to communicate information that could be perceived as negative.
• Assist with various office functions including answering phones
• Knowledge of countertops and/or cabinetry preferred but not required
• Communicate required information internally and externally via email and phone.
• Facilitate quotes, orders, installs, and post-install inquiries.
• Generate quotations.
• Create jobs in the ERP software program.
• Obtain details needed to complete project.
• Set up times and reminders for templating and installation.
• Provide information to accounting for billing.
• Set up and coordinate service and remakes with management.
• Work in conjunction with the Strategic Account Mangers to maintain customer relations. Rural Carrier Associate
Post Office USPS-Millersburg, PA
September 2018 to October 2021
• Sorts mail in delivery sequence for the assigned route.
• Receives and signs for accountable mail.
• Loads mail in vehicle.
• Delivers mail to customers along a prescribed and on a regular schedule by a vehicle; collects monies and receipts for accountable mail; picks up mail from customers' roadside boxes.
• Sells stamps, stamped paper and money orders; accepts C.O.D., registered, certified, and insured mail and parcel post; furnishes routine information concerning postal matters and provides requested forms to customer.
• Returns mail collected, undeliverable mail, and submits monies and receipts to post office.
• Prepares mail for forwarding and maintains records of change of address information.
• Prepares a daily trip report and maintains a list of the customers on the route.
• Conducts special surveys when required.
• Maintains an inventory of stamps and stamped paper as needed to provide service to customers on the route.
• Provides for mail security at all times.
Provider Advocate
Highmark Health-Camp Hill, PA
February 2018 to September 2018
• Engages with providers in a confident and compelling manner, performing the full range of customer service duties and responsibilities as assigned
• Strives to resolve provider concerns in a single interaction via telephone or written communication
• Responds to diverse set of providers with an equal level of confidence regardless of the issue at hand
• Routinely responds to customers with an in-depth product knowledge achieved through a continuously improving set of listening, analysis, quality focus, problem solving, and documentation skills
• Resolves standard and frequently non-routine, limited impact, provider inquiries, comments, and concerns with the most limited escalation consistent with company policies and processes Credit Bureau Processing Clerk- Guarantor Insurer Relations Representative Pennsylvania Higher Education Assistance Agency (PHEAA)-Harrisburg, PA February 2015 to February 2018
Direct and Indirect Disputes received for Alternative, FFELP, and Direct Loans related to Identity Theft
• Adjust borrower’s credit report from Consumer Reporting Agencies such as TransUnion, Equifax, and Experian through E-Oscar
• Reviewing system-generated reports, maintaining and monitoring daily reports
• Coordinate with various departments including Credit, Investigative Services, and CCM on a variety of projects
• Assist Lead by giving a helping with employees questions on all tasks
• Adjusted and organized Automated Consumer Dispute Verifications (ACDVs) from E-Oscar that sent borrowers credit reports to Equifax, TransUnion, and Experian
• Analyze credit data and financial statements to determine the degree of risk involved in extending credit or lending money
• Understand activity on loans, including; accruing interest, tax deduction, or the timing of payment posting
• Explain loan activity to Nationwide Consumer Reporting Agencies. Activity on loans could include, accruing interest, tax deduction, or the timing of payment posting Sales Associate
Lane Bryant-Harrisburg, PA
February 2014 to February 2015
Operated computerized cash register; processed credit and debit card transactions and balanced cash register (resolveddiscrepancies)
• Helped customers select products that best fit their personal needs
• Answered phones and provided customer service and information Education
High school diploma
Williams Valley Jshs - Tower City, PA
August 2008 to June 2011
Skills
• Customer service
• Credit analysis
• Cash handling
• Cash register
• Sales
• Typing
• Accounting
• Windows
• Microsoft Powerpoint
• Communication skills
• Software troubleshooting
• Microsoft Office
• Help desk
• English
• Data entry
• Computer skills
• Microsoft Excel
• Microsoft Word
• Time management
• Smartsheet
• Call center
• Organizational skills
• Analysis skills
• Project management
• HubSpot
• Process improvement
• Microsoft Outlook
• Front desk
• Order entry
• Medical terminology
• Financial services
• Computer Networking
Certifications and Licenses
Driver's License
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