Customer Service On-Call

Suzanne Gaudio

+* *** *** ***********@***.***********, NY 12533

Summary

I am a fast learner who is always willing to learn more. I have excellent customer service skills and a great personality. I am a team player who works well with others and can also work independently when necessary. The managerial experience that I have enables me to make prompt decisions using sound judgment; I am able train new employees and finish assignments in a fast, efficient and accurate manner.

Computer Literacy: NextGen EMR & EHR, EKG, MYSIS, Outlook, MS Word & Excel

Work experience

Clinical Supervisor

Optum - Cortlandt Manor, NYSeptember 2023 to Present

Prepare providers' schedules including open times for patient appointments, on-call schedules and time out of office for surgery, vacations and meetings Schedule appointments for doctors through NextGen program. Required excellent memory and detail work to recall all doctor's scheduling guidelines. Do payroll for the staff run the office. Run the office of 30 employees .

Administration Assistant

OptumCare/CaremountMedical - Cortlandt Manor, NY2023 to Present

Administration Assistants

Prepare providers' schedules including open times for patient appointments, on-call schedules and time out of office for surgery, vacations and meetings Schedule appointments for doctors through NextGen program. Required excellent memory and detail work to recall all doctor's scheduling guidelines. Do payroll for the staff run the office. Run the office when manager is out .

Medical Records Clerk

Mount Kisco Medical Group - Brewster, NY2010 to 2014

Updating charts and posting notes for the providers, provide coverage for coworkers as needed due to sick or vacation time, editing and printing physician letters, attaching labs and test results to letter in preparation for signature by the physicians, once received signed, mail out to patients and copy to chart and physician, scanning documents and confirmation calls, also deliver messages to physicians and nurses throughout 2nd largest MK MG facility.

Phone Room Scheduler

Mount Kisco Medical Group - Mount Kisco, NY2007 to 2010

Schedule appointments for 100 plus doctors, taking messages, daily paper work and confirmation calls. Required excellent memory and detail work to recall all doctor's scheduling guidelines.

Manager

Best Buy - Poughkeepsie, NY2003 to 2008

Administration of payroll, bank deposits, cash control, trained employees on various duties and services, maintain merchandise inventory and all opening and closing procedures, provide customer service, key control, scheduling, assist in the performance and completion of special projects as necessary and complete projects accurately,

Perform general administrative duties including data entry, filing and analysis of P and L reports.

Bookkeeper

Eurest Dining Service - Somers, NY1996 to 2003

Daily bookkeeping. Coordination of payroll time cards registers.

AR/AP responsibilities daily and weekly reports including petty cash.

Clerical and administrative functions.

Bookkeeper

Daka Restaurant - Somers, NY1990 to 1996

Daily bookkeeping. Coordination of payroll time cards registers.

AR/AP responsibilities daily and weekly reports including petty cash. And training of cashiers

Clerical and administrative functions.

Manager/Owner

Taconic Stationary - Mahopac, NY1987 to 1990

Operation of small business retail business including employee schedules and payroll, general accounting, cash operations and customer service.

Education

High school diploma

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Skills

Office management

Microsoft Excel

Medical Scheduling

Insurance Verification

Strong math

Cash register

Typing

Time management

Medical Records

Customer service

Cash handling

data entry

EMR systems

Microsoft Office

scheduling

Accounting software

Accounts Payable

Budgeting

Clerical experience

Payroll

Computer Literacy

Accounts payable

EMR Systems

Customer service

typing skills.

spreadsheet

Office experience

Bookkeeping

Office Management

Medical Office Experience

Administrative Experience

Clerical Experience

Word processing

Bookkeeping

Accounts receivable

Communication skills

Supervising experience

Payroll

Personal assistant experience

Medical records

Microsoft Outlook

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Behavioral health

Case management

Addiction counseling

Care plans

Certifications & licenses

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Driver's License

Licensed Clinical Social Worker

LPC

LMFT

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