Customer Service Quality Control
Resume:
Marcella Spizzirri
Melrose Park, IL 60160
Phone: 708-***-****
E-Mail: ***********@*****.***
Professional Summary
Friendly and enthusiastic individual who is detail oriented and well organized. Offer 12+ years of experience in diverse environments including home improvement, customer service, production, marketing and even sales.? Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.
Skills
Clerical
Active Listening
Speaking
Reading Comprehension
Computers and Electronics
Coordination
Time Management
Administration and Management
Economics and Accounting
Active Learning
Instructing
Education and Training
Sales and Marketing
Production and Processing
Telecommunications
Experience
May 2022 to PRESENT-
PipeView America Schiller Park IL
Client Coordinator/Administrative Duties
Verify billing data
Invoicing
Keep records of invoices and documents
Answer mail, email or telephone inquiries
Resolve discrepancies
Quality control
Managed and maintained all customer accounts
February 2017 to October 2018
Roesch Ford Bensenville, IL
Biller
Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills, and keeping financial records.
Complete insurance or other claim forms.
Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies. Operate file C ri/OneDrive%20-%20Pipeview/important%20stuff/my%20stuff/RESUME%20INFO-SAVE%20THIS%20-UPDATED-4.23.25.txt[4/24/2025 7:26:40 AM] Use computers for various applications, such as database management or word processing. Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals. Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced. Create, maintain, and enter information into databases. Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material. Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs. Maintain scheduling and event calendars.
Complete forms in accordance with company procedures. Schedule and confirm appointments for clients, customers, or supervisors. Locate and attach appropriate files to incoming correspondence requiring replies. Operate electronic mail systems and coordinate the flow of information, internally or with other organizations. Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports.
Arrange conference, meeting, or travel reservations for office personnel. Open, read, route, and distribute incoming mail or other materials and answer routine letters. Provide services to customers, such as order placement or account information. Prepare and mail checks.
Manage projects or contribute to committee or team work. Mail newsletters, promotional material, or other information. Order and dispense supplies.
Supervise other clerical staff and provide training and orientation to new staff April 2010 to September 2012
Bredemann Ford in Glenview Glenview, IL
Head Cashier
Issue receipts, refunds, credits, or change due to customers. Count money and audit money drawers.
Obtain customers' signatures on receipts when picking up vehicles after maintenance. Reconcile daily summaries of transactions to balance books. Assist customers by providing information and resolving their complaints. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Greet customers entering establishments.
Answer customers' questions, and provide information on procedures or policies. Supervise others and provide on-the-job training.
Request information or assistance using paging systems. Compute and record totals of transactions.
Post charges against customer accounts.
Keep periodic balance sheets of amounts and numbers of transactions. Education
June 2004 East Leyden High School Franklin Park, IL General
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