Office Administrator Customer Service

Business Administration and Operation Expert

Phone : 647-***-****

Email : *********@*****.***

www.linkedin.com/in/rominaarian

PROFESSIONAL OBJECTIVE

Dynamic and results oriented professional with over a decade of experience in operations and administration, dedicated to driving business growth and market expansion. Adept at project management and fostering innovation to enhance organizational performance and profitability. Passionate about uncovering growth opportunities and translating creative initiatives into reality, I am committed to forging strategic partnerships that propel organizational success. With a proven track record of problem-solving, adaptability, and resourcefulness, I aim to leverage my skills to deliver exceptional results and drive continuous improvement. SKILLS

• Proficient in drafting contracts, reviewing and preparing documentation, and overseeing agreements with business partners and third parties to ensure compliance and mitigate risks.

• Expert in streamlining office operations, enhancing productivity, and fostering a collaborative work environment.

• Seasoned in people operations management (hiring, on boarding, training)

• Resourceful in proactive streamlining of operations, using various software (salesforce, Hubspot, Dropbox, notion, Trello, Visme, Microsoft 365, Google Workspace, HRIS)

• Adept in marketing strategy and business development.

• Expert in client relationship management, network expansion, and stakeholder relationship building.

• Knowledgeable in administration of budget, revenue, and expenditure through utilizing QuickBooks.

WORK EXPERIENCE

TOP100STARTUPS

BUSINESS DEVELOPMENT SPECIALIST /ADMINISTRATIVE MANAGER, April 2021 to Jan 2024

• Lead and support diverse teams and helped them in implementing sustainable solutions.

• Direct, high-level administrative work, and ensuring adherence to policies and guidelines.

• Streamline internal processes for improved efficiency, leading to a more productive work environment and faster project completion times.

• Organize networking events to connect with industry professionals, gaining insights into emerging trends and potential collaborations.

• Manage high-level administrative work, and oversaw agreements with business partners and third parties, ensuring terms were met and fostering strong professional relationships. TMG THE MORTGAGE GROUP CANADA

LICENSED MORTGAGE AGENT, L2, Nov 2019 to Present (Side Self-Employment)

• Determine customer's financial needs and expectations and preparing suitable and cost- efficient proposals about the offered products and services

• Continuously staying up to date about market changes and economic perspectives to offer accurate information to my clients

• Ensure compliance with all the contracts, documentation, and payments. BMO Nesbit Burns Inc.

INVESTMENT REPRESENTATIVE, June 2017 to Oct 2019

• Provided exceptional service in private banking and wealth management.

• Ensured of transactions and compliance with regulations.

• Developed strong relationships with clients for long-term retention and increased assets under management.

• Conducted market research to stay informed on industry trends, enabling better-informed investment recommendations.

BMO Nesbit Burns Inc.

COMPLIANCE & ADMINISTRATIVE OFFICER, Feb 2016 to Jun 2017

• Oversaw all aspects of banking functions such as deposits, loans, investments, and payments to ensure compliance with regulatory requirements.

• Streamlined office processes by implementing efficient administrative systems and procedures.

• Facilitated cross-functional collaboration by acting as a liaison between departments for task coordination and information sharing.

SCOTIABANK

BRANCH ADMINISTRATION AND SERVICE SUPERVISOR, May 2014 to Dec 2015

• Served as the primary point of administrative contact and liaison between Financial Advisors and branch service members.

• Oversaw daily branch operations and staff performance, ensured efficient service delivery and adherence to company policies and procedures.

• Implemented intuitive training and assisted with training and development of team members.

SCOTIABANK

SERVICE REPRESENTATIVE, Apr 2012 to May 2014

• Efficiently handled customer inquiries and transactions, provided accurate information and exceptional service to ensure customer satisfaction.

• Enhanced customer satisfaction by swiftly addressing and resolving service-related issues.

• Collaborated with cross-functional teams to enhance overall client experience and satisfaction levels.

PROACTIVE SOLUTION INC

CUSTOMER SERVICE AND ADMINISTRATION SUPERVISOR, Nov 2006 to Apr 2012

• Attained the District profit goal and increased our proficiency in both operations and sales by3%

• Onboarded, mentored, and developed customer service agents and nurtured an environment where they can excel through encouragement and empowerment

• Streamlined office processes by implementing efficient administrative systems, resulting in increased productivity and reduced operational costs. EDUCATION

• Certificate of Product Development, 11/2022 ELVTR

• Mortgage Agent License, 12/2019 FSCO - Toronto

• IROC and Investment Trading License, 11/2017 OSC - Toronto

• Human Resource Management Certificate, 10/2013 Simon Fraser University - Vancouver

• Bachelor of Arts: Organizational Psychology, 07/2012 Simon Fraser University - Burnaby

• Associate of Arts: Business Administration, 07/2008 Capilano University - North Vancouver

• Bachelor of Arts: Industrial Management, 07/2005 Labor University - Qazvin, Iran COMMUNITY SERVICES

o Collision Tech Conference (Toronto- Enercare Centre) 2024 o St. Clement Church (Supporting Event Coordinator) 2020 o BMO (Participated as Ambassador of Fundraising and Event Coordinating) 2017 o Scotiabank charity and community events such as AIDS Walk, United Way, Buskerfest, Caribana, Parade

o Unitedway (participated as ambassador of fundraising and event coordinating) 2013-2015 o SFU Recreational Centre (Office Admin) 2010-2012 o SFU Food Bank Sponsorship Officer (fund raising, food sorting and food distributions) 2011- 2012

o SFU Women Centre (Coordinating publishing committee meeting & organizing workshops) 2012

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