Customer Service Pharmacy Technician
Resume:
Jennifer Evans
Kill Devil Hills, NC *****
***********@*****.***
Professional Summary
• Great communication skills
• Supervisor experience
• Detailed and organized
• Computer skills
• Customer service expert
• Manages time well
• Committed
Authorized to work in the US for any employer
Work Experience
Guest Advocate
Target-Kill Devil Hills, NC
Present
• Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time goals
• Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty
• Collaborated with cross-functional teams to escalate complex issues and provide timely resolutions for customers
• Implemented new strategies to improve the overall customer experience, resulting in an XX% increase in customer satisfaction ratings
• Developed strong relationships with key clients through regular communication and personalized support
• Assisted customers with product selection based on their needs and preferences, resulting in increased sales revenue
Housekeeping
Jennifer’s Cleaning Service-Roanoke Rapids, NC
January 2016 to May 2020
• Maintained cleanliness and tidiness of guest rooms, ensuring a comfortable and welcoming environment
• Performed thorough cleaning tasks including dusting, vacuuming, mopping floors, and changing linens
• Implemented efficient cleaning techniques to maximize productivity while maintaining high quality standards
• Responded promptly to guest requests for additional amenities or services in a courteous manner Pharmacy Technician
Futrell Pharmacy-Littleton, NC
January 2013 to January 2016
• Accurately filled and dispensed XX prescriptions daily, ensuring patient safety and adherence to medication guidelines
• Managed inventory of medications, regularly conducting audits and restocking to maintain optimal levels
• Collaborated with pharmacists to verify prescription information, resolve any discrepancies, and ensure proper dosage instructions were provided to patients
• Maintained a clean and organized work area, including the pharmacy shelves and storage areas
• Assisted in the preparation of compounded medications under the supervision of a pharmacist
• Provided excellent customer service by answering questions about medications, potential side effects, and drug interactions
• Processed insurance claims for patients' prescriptions using electronic systems such as XYZ software
• Performed routine maintenance on pharmacy equipment such as pill counters and automated dispensing machines
• Conducted medication therapy management (MTM) services by reviewing patient profiles for potential drug interactions or therapy optimization opportunities
• Educated patients on proper medication usage, storage requirements, and potential side effects during counseling sessions at pick-up or over the phone
• Implemented barcode scanning system for medication verification process resulting in a XX% reduction in errors
• Maintained confidentiality of patient information according to HIPAA regulations at all times
• Managed patient profiles and updated information such as allergies, current medications, and contact details accurately in the pharmacy system
• Demonstrated proficiency in using pharmacy software systems for prescription processing, inventory management, and patient profile maintenance
Sales Supervisor
AAA Carolinas-Roanoke Rapids, NC
March 2004 to February 2013
• Oversaw a team of XX sales representatives, providing guidance and support to achieve monthly sales targets
• Implemented a new sales training program that resulted in an XX% increase in overall team productivity
• Developed and maintained strong relationships with key clients, resulting in repeat business and increased revenue
• Analyzed market trends and competitor activities to identify new opportunities for growth and develop effective sales strategies
• Conducted regular performance evaluations for team members, providing constructive feedback and coaching to improve their sales skills
• Collaborated with marketing department to create targeted promotional campaigns that generated XX
% increase in customer acquisition
• Led weekly team meetings to communicate goals, provide updates on performance metrics, and motivate the team towards achieving targets
• Implemented upselling techniques among the sales team resulting in an average increase of XX% per transaction value
• Developed comprehensive sales reports analyzing individual/team performance against set KPIs on a monthly basis
Education
High school diploma
Roanoke Rapids High School
August 1996 to June 1999
Skills
• Cleaning Experience
• Laundry
• Custodial Experience
• Residential Cleaning
• Home Care
• Caregiving
• Commercial Cleaning
• Time Management
• Cooking
• Senior Care
• Retail Sales
• Cash Handling
• Food Preparation
• Meal Preparation
• Pharmacy Technician Experience
• Team Management
• Medication Administration
• Insurance Verification
• Microsoft Word
• Computer literacy
• Front desk
• Customer service
• Microsoft Office
• Word processing
• Office manager experience
• Data entry
• English
• Computer Skills
• Personal Assistant Experience
• Microsoft Excel
• Administrative experience
• Microsoft Powerpoint
• Clerical experience
• Sales
• Guest Services
Certifications and Licenses
driver's license
Assessments
Sales skills — Completed
November 2020
Influencing and negotiating with customers
Full results: Completed
Customer service — Completed
September 2020
Identifying and resolving common customer issues
Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Seeking a position with the County, that will provide me an opportunity to grow. Also to demonstrate my experience with helping the public. I am willing to learn and seek more knowledge about this position.
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