Customer Support Service
Resume:
IUBL DE
VANESSA WEACHTER
*********@*****.*** 717-***-**** Birdsboro, PA 19508
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Skills
Customer service excellence
Complaint Handling
Customer Needs Assessment
Analytical Thinking
Collaborative Team Player
Multitasking
Experience
04/2023 - Current
Robert Half
Remote, PA
Customer Support Representative 2
Upheld high standards of customer services by responding to inquiries, needs and problems. Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Shared knowledge with team to foster growth and collaboration. Documented customer correspondence in CRM to track requests, problems and solutions. Liaised with quality assurance teams to test new software and hardware solutions. Maintained and exceeded performance and quality standards, meeting customer support objectives.
09/2022 - 12/2022
mbms, llc
BUSINESS ANALYST
Maintain attendance, punctuality, and salary information for employees in your department Identify and develop employee talent
Evaluate employee performance
Interact with hospital staff when necessary to gather or clarify information pertaining to that client
Oversee daily operation of the department with regards to workflow, productivity, etc Monitor client performance and respond as necessary Prepare reports as required
Recognize and respect the confidential nature of the information processed Perform other job-related duties as required
Work from home position.
11/2021 - 09/2022 TEMPORARY ASSIGMENTS IN OFFICE ENVIROMENTS Provide administrative and clerical support (mailing, scanning, faxing, copying, filing) Preparing and editing documents like letters, reports, memos, and emails Reception duties
Customer service/bill collection
Assisting with projects for senior management.
08/2021 - 10/2021
Penn State Hershey
Marketing Communications Admin Assistant
Assist with scheduling for senior level management Perform data entry in Excel
Assist with ordering office supplies
Occasionally answer overflow phone calls
Perform any other clerical duties as assigned.
06/2021 - 10/2021
Legends of Lancaster
Business Office Coordinator
Recruiting of new team members for open positions
Enrollment and training of new team members
Accounts receivable and accounts payable duties
Assist the Residence Director in submitting various employee-related forms Generates revenue by making payment arrangements, collecting accounts, and monitoring and pursuing delinquent accounts
Collects resident checks via Self-pay, Medicaid, Medicare or long-term insurance Reviewing explanation of benefits for errors, adjustments, and denials. 05/2021 - 08/2021
Southeastern home
health
Administrative Assistant
Assist with scheduling for senior level management Interacting with doctors, therapists, nurses, and other departments within the company Maintaining patient’s charts
Administrative duties as assigned
Contacts insurance companies to check on status, correct or resolve billed claims. 02/2020 - 05/2021
TW Ponessa
Medical Records Clerk
Assist with bi-weekly payroll via Work Force Ready system Maintains master patient index by completing assigned portion of daily audit trail Initiates the medical record by creating and processing the patient care record folder Maintains record availability by processing charts into the department Keeps health care providers informed by communicating availability or unavailability Contacted insurance companies regarding unpaid claims or denials and provided pair with required information to expedite approvals and payment. 09/2018 - 02/2020
Luther Care
Administrative Assistant
Provide administrative and clerical support (mailing, scanning, faxing, copying, filing) Assist with scheduling of home care for patients and care givers Preparing and editing documents like letters, reports, memos, and emails Scheduling and coordinating meetings, appointments, for other professional Serve as point of contact for patients with account questions, as well as breaking down EOB. 02/2017 - 09/2018
Brethern Village
Home Care Administrative Assistant
Scheduling of home care aides
Payroll via Workforce Ready
Provide administrative and clerical support (mailing, scanning, faxing, copying, filing) Preparing and editing documents like letters, reports, memos, and emails Identifying medical coding procedure or fee errors and omissions Provides insurance companies with additional documentation to expedite payments and resolve denials.
02/2014 - 01/2017
Eastern Alliance
Insurance
Administrative Assistant
Phone and in-person client customer service
Provide administrative and clerical support (mailing, scanning, faxing, copying, filing) Preparing and editing documents like letters, reports, memos, and emails Review reports, catch any errors before claim is submitted. 06/2007 - 09/2014
Family Members
Lancaster, PA
Childcare Provider
Provided a safe, nurturing and stimulating environment for children to learn and grow. Maintained daily records of activities, behaviors, meals and naps. Observed children's behavior and development, communicate information with parents. Taught basic skills such as personal hygiene, social manners and appropriate behavior. Read books aloud to small groups or individual children. Assisted with feeding infants and toddlers during meal times. Developed positive relationships with families by communicating regularly about their child's development.
Engaged in creative play activities that promoted language development, physical activity and problem solving skills.
Ensured cleanliness of classroom areas including toys, furniture, materials. Implemented discipline strategies when needed while ensuring the safety of all students. Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
Education and Training
06/2012
Manheim, PA
High School Diploma
Manheim Central Senior High School
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