Customer Service Business Development

Janafer Justice

**** ******* ***** ********, ** *0066 Phone 678-***-**** *************@*****.***

Professional Summary

Focused on securing a challenging career opportunity in Customer Service or Client Services Support, where my expertise and skills in dispute resolution and business development can make an immediate impact and drive value to the organization's bottom line. Results oriented, exceptional communicator with a passion for teamwork.

Professional Experience

ARC Management

Kennesaw, GA 2011 - Present

Collector

Responsible for working in a specialty within debt collecting that focuses on the collection of bills due for medical services rendered.

●Exceed a collection portfolio/quota of $6,500 per month

●Contact insurance companies to check eligibility and confirm claim status.

●Partner with attorneys to gain status information on claims and other bankruptcy details.

●Answer inbound calls and initiate outbound calls to negotiate and follow-up on payment arrangements.

●Track delinquencies and create spreadsheets to alert leadership on the status of accounts.

Benchmark Receivables Management, LLC

Marietta, GA 2009 - 2011

Customer Service and Recovery Manager

Oversee floor operations with a strong knowledge of State and Federal collection laws and the FDCPA.

●Managed a large portfolio of accounts and secure adequate payments.

●Triaged and effectively resolve all escalated issues, complaints and dispute calls.

●Provided direction and counsel debtors, while focusing on customer care.

●Partnered with and coached internal team members on the most efficient way to facilitate resolutions.

●Coordinated and interfaced with leadership to ensure all actions are aligned with departmental goals.

●Consistently met and often exceeded daily, weekly, and monthly sales quotas in a highly demanding environment

●Acted as a liaison with Leadership and internal team members to maximize communication and efficiency.

Bank of America

Kennesaw, GA 2006 – 2009

Account Representative

Managed resources and oversaw other daily internal operations while maintaining high quality work and strengthening client relationships.

●Collected on an assigned portfolio of delinquent accounts.

●Successfully reduced the delinquency rate by 26%, while exceeding recovery targets.

●Established realistic payment plans, yielding a positive return to the bottom line.

●Set up post - dated payments with debtors.

●Actively skip traced accounts requiring contact audits and heavy research.

●Increased communication between offices, staying abreast of current issues and mitigating risk.

Baxter and Edwards

Marietta, GA 2004 - 2004

Collections Office Manager

Directed and evaluated performance expectations for team and successfully performed the day to day operations of a full service operation.

●Managed front office operations and processed new accounts.

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●Facilitated business relationships in an effort to coach, mentor, and lead new employees on how to develop and maintain favorable professional relationships.

● Recovered past due accounts, specific to the medical industry.

●Successfully executed cash posted payments and account reconciliation.

Green Point Credit

Atlanta, GA 1999 - 2004

Account Representative

Planned, organized, and lead task specific projects, while ensuring that quality and professional customer relationship were formed.

●Actively sought out opportunities to bring loans current by creatively re-working the terms, with an emphasis on customer care.

●Prepared accounts for litigation when resolution was not possible.

●Managed the skip-tracing process.

Education

Meadows college

Columbus, GA

References Available Upon Request

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